Posted by dave2 on June 03, 2009 at 11:58:24 from (139.139.35.70):
After venting here, I went on the Buck website and vented a little.
Here's my message and what I got back:
Dave
To whom it may concern....
I had a couple of Buck knives over the years and liked them but, for some reason, have been able to hold onto Old Timers longer (not that I ever worked with dishonest/forgetful people). Anyway, while on vacation (I've lived in Germany the last 20 years, I saw some nice Bucks in walmart and bought 2 Stockman versions as gifts and 1 for myself. Didn't look at them because of the Buck rep that I always knew of. Opened them yesterday and all have China stamped on the blade. WTF??? I've got too much pride in America to give an American product with China stamped on it. Guess reputation doesn't mean that much to you folks these days.
I'll be sending these back for my brother to return.
Dave Null
Dear Mr. Null,
First we want to thank you for taking the time to share your thoughts with us. We do appreciate it.
Second I want to address your concern with Buck Knives importing product from China. In words from CJ Buck because he has explained it best...
"That was a very difficult decision that the Buck family made so that we did not have to ignore price points we could not hit within our factory in San Diego California." In particular the price points that Wal-Mart wanted us to strive for.
"In 2001, following the Sept. 11th terrorist attacks, the knife industry was struck a pretty decisive blow with all the new knife regulations regarding travel, weapons at schools and govt. buildings etc.... We evaluated at that time whether our best course would be to become a marketing and design company, outsourcing all our manufacturing, or relocating our company out of a very expensive southern California and retain our manufacturing roots. We had been building valuable product from dependable materials for over 100 years and backing those products with a beyond your lifetime warranty. The Buck family made the decision to relocate to North Idaho, build a new facility and reinvigorate our manufacturing."
"We broke ground on our new facility in June 2004 and in 2005 began making knives in Idaho. It has been a tough road training about 150 people (you can quadruple that for turnover) to make knives, not to mention the personal and family stresses our move created for the 50-60 people that relocated with us.
That was a testament to our commitment to building knives in the US.
We bring in from China the entry level price points that we would not even be able to offer otherwise. They can often provide these products for less then our cost of materials.
This year our new product focus was totally on domestic product. Out of
34 new products in our catalog, only 1, a folding fillet knife, was an import. This includes two entire families of products have been redesigned for domestic production and are no longer imported.
We continue to mark our blades with country of origin, something not all our competitors do, being satisfied with only putting country of origin on the package. We find that deceptive.
We have added US flags in our website to highlight which products are US made and which are imported.
We still manufacture the vast majority of our models right here in our Post Falls, Idaho facility following the Lean Manufacturing philosophies that have made Toyota so successful. Being fast, flexible and responsive is how we create more value for our dealers and we enjoy the best reputation in our industry for shipping our orders on-time and complete. That is something people who only import can not match."
220 Americans are asking you not to relegate us to the category of not caring about reputation.
I would like to extend an offer of sending you 2 similar products comparable the ones you are returning to your brother for 2 products made right here in out factory. Please send me your shipping address and I will do so.
My email address is: Elizabeth@buckknives.com
Best Regards,
Liz Alvear
Dealer/Consumer Sales Supervisor
800-735-2825 ext124
Pretty nice of them huh???
I'm not a total a$$... When/if I get the knives, I'll ask for an invoice and pay for them
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