Dell Computer and the awful service they provide..

Posted by Roland Jackson on January 14, 2006 at 10:29:18 from (69.19.14.21):

Recently, I purchased a Dell Computer which I really like. Even though it was a brand new laptop (Inspiron 6000),and Word software was installed at the factory, I couldn"t get Word to load.

So, I called Dell support the next day after receiving the laptop and spent almost 4 hours while they sent me from one person to the other. I spent most of the time on hold listening to awful music.

Twice during those hold times I lost connection with them and had to call back. The third time I lost the connection, I gave up. Life is too short to spend it with smoke coming out my ears. But I liked the computer in every other way.

Yesterday, I got a bill in the mail from them for $99. I spent another 4 hours on the phone with them..waiting while they passed me from person to person in order to get my problem resolved. Same story...phone disconnected several times...and I had to call back...only start all over. Third time I got disconnected, it was past my bedtime, so I just went to bed.

This morning I have tired the chat method of service. Didn"t work...Been on the computer from 8:30 am. Now it is 11:56am. Same thing...wait...wait...get cut off...or session times out. No Help at all.

I am not one to air problems...but I am sick and tired of being a member of Dell"s Preferred Account. Brand new computer that I paid cash for thirty seconds after I bought it...and doesn"t work right when it arrives...I call them...and get the run around....don"t get the problem resolved...and they send me a $99 bill...I don"t have the time to spend hours on the phone trying to resolve these issues.

Any help you can offer would be appreciated.

O-Yes...if I want to buy a computer...I can talk to someone in seconds...and they speak very good english. And I don"t get passed from person to person and hung up on! Go figure.

Ok...I feel better...but still owe $99!

Replies:

• Re: Dell Computer and the awful service they provi John M 08:47:42 01/15/06 (0)
• Re: Dell Computer and the awful service they provi John M 08:47:36 01/15/06 (0)
• Re: Dell Computer and the awful service they provi Ohio puller 19:23:04 01/14/06 (1)
  • Re: Dell Computer and the awful service they provi Dixieland 19:40:21 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Bob 17:49:26 01/14/06 (0)
• Re: Dell Computer and the awful service they provi DJM75 16:45:45 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Trkr 15:31:19 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Charlie M 13:02:23 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Lindsay 11:25:16 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Mike M 11:10:52 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Jaker2 11:04:46 01/14/06 (2)
  • Re: Dell Computer and the awful service they provi Matt_In 11:12:12 01/14/06 (1)
    • Re: Dell Computer and the awful service they provi Jaker2 11:26:23 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Coloken 10:59:02 01/14/06 (0)
• Re: Dell Computer and the awful service they provi Delbert from Lincoln 10:53:56 01/14/06 (1)
  • Re: Dell Computer and the awful service they provi Jerry Cent. Mi. 12:54:19 01/14/06 (0)

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