Dell Computer and the awful service they provide..

So, I called Dell support the next day after receiving the laptop and spent almost 4 hours while they sent me from one person to the other. I spent most of the time on hold listening to awful music.

Twice during those hold times I lost connection with them and had to call back. The third time I lost the connection, I gave up. Life is too short to spend it with smoke coming out my ears. But I liked the computer in every other way.

Yesterday, I got a bill in the mail from them for $99. I spent another 4 hours on the phone with them..waiting while they passed me from person to person in order to get my problem resolved. Same story...phone disconnected several times...and I had to call back...only start all over. Third time I got disconnected, it was past my bedtime, so I just went to bed.

This morning I have tired the chat method of service. Didn"t work...Been on the computer from 8:30 am. Now it is 11:56am. Same thing...wait...wait...get cut off...or session times out. No Help at all.

I am not one to air problems...but I am sick and tired of being a member of Dell"s Preferred Account. Brand new computer that I paid cash for thirty seconds after I bought it...and doesn"t work right when it arrives...I call them...and get the run around....don"t get the problem resolved...and they send me a $99 bill...I don"t have the time to spend hours on the phone trying to resolve these issues.

Any help you can offer would be appreciated.

O-Yes...if I want to buy a computer...I can talk to someone in seconds...and they speak very good english. And I don"t get passed from person to person and hung up on! Go figure.

Ok...I feel better...but still owe $99!

Fed up with the setup & sick and tired of dealing with those crooks. Got better things to do!

That"s all.

Rex

Also, buy a couple of books, such as "Windows XP for Dummies", and "Microsoft Word for Dummies", and read up on the operating system and software.

And, go to Microsoft.com, and learn to search the knowledge base and FAQ's there, since this is almost certainly a problem within the Microsoft operating system and the Microsoft Word program, not really with the Dell hardware.

I certainly don't claim to be a 'puter expert, but I've read up enough on the basics to build the last 6 or 8 computers for myself and the kids, load the software, and maintain them.

With tech service the way it is nowadays, you've just about got to know enough about your equipment and software to do your own troubleshooting.