Posted by Buzzman72 on September 21, 2013 at 07:05:02 from (74.138.185.198):
In Reply to: What would you do?? posted by old on September 20, 2013 at 17:39:37:
1. Did you guarantee that the used pump would fix his problem?
2. Did you suggest he fix the problem with used parts?
3. Did you take care of the wiring at the customer's request?
If you didn't diagnose the problem, if you didn't suggest the repair solution, and if you didn't guarantee that the repair would fix his problem...then basically you just did what the customer requested, and he owes you for your time.
Now...if he wants to give you the tractor...since HIS solution didn't fix the problem...I wouldn't take it. And here's why: I've had folks offer to do that, and then if you actually DO repair it and get it running and in salable condition, the customer will always wonder if you were holding out on them. It's NOT WORTH the ill will, or the bad-mouthing he may do to you down the road. Just take the money for the repair, and close that chapter...or take nothing, and be done with it. Sometimes turning down the money and the tractor costs you less in the long run.
On the other hand, if you led him to believe that this would fix it up as good as new--and it apparently didn't--then you owe the customer the opportunity to walk away without spending any more money...but DON'T take the tractor, either, under those circumstances, for the same reasons I gave above.
Sometimes we have to wait to get paid in the next life...especially is situations like these.
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