Posted by ss55 on February 25, 2013 at 11:42:34 from (173.31.19.80):
In Reply to: Dealer Rant posted by Huskers86 on February 25, 2013 at 10:07:33:
Monday mornings are the worst time to visit most service departments. There is usually a two day backlog of breakdowns, sales deliveries, and people stopping in for something quick before they leave town on business. 80 percent are "emergencies" or "need it done immediately" type jobs. The quickest easiest jobs get done first to get as many customers back on their way as quickly as possible. The complicated or hard to understand jobs are must wait. I've learned to avoid service departments on Mondays if I possibly can. Your salesman promised Monday morning to tell you what you wanted to hear.
Tuesday mornings are completely different, the ciaos is sored out, everything is more relaxed, the service manager has time to listen to special requests, and the shop isn't as busy. Often my vehicle is driven into a shop bay in less than ten minutes.
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