Dave another thing to look at.....when you called the guy about a problem he was right there. How quick do you think he's going to be when you have a future problem and he knows you went to the BB? Heck he may decide that he's need to take a vacation before he can come and look at it.
Kinda like me 2 years ago. I took my chainsaw, purchased at the dealer in for a tuneup. Guy in front of me is getting his tuned up too. The service guy, brad tells the guy "oh about a week ot 10 days" and I'm thinking no big deal, I don't need it right away. Brad tells me you can pick it up tomorrow afternoon. I ask him whats up with the other guys saw......Brad tells me "he didn't buy it here, it's from Home Depot".
I got my furnace locally, installed it myself, paid the 50 bucks to do the inspection and know that if I call he'll come.
You have to remember that these small guys don't get the discounts and other perks that the box stores get.
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