Trans oil fill and cooling system fill is all you had left? Sounds like a reasonable question from the service guy. All you had to say was "I'll be done in xx minutes". How far away did the customer live? Maybe the writeup guy knew the guy had an appt or whatever. Doesn't sound like it warrants a "rant" unless there's more behind it, like the tone of the guy's quesiton.
In any case, there's a fine line between being rushed and doing a quality job in the right amount of time. I constantly get asked by our engineers "How much time left do I have to finish this task?" In many cases, if a guy has been given a budget of 8 hrs, he'll use that 8 hrs, regardless if he could have gotten it done in 4.
We are constantly being pushed by our customers to get jobs done in 8 wks that should take 12 or 16. Got 2 right now with 1000+ manhours EACH of work to do between now and mid-January. Just got the orders.
I know that car repair is a different animal but human nature is the same and time is money to the owner of most businesses.
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Today's Featured Article - Talk of the Town: The Saga of Grandpa's Tractor - by The following saga is from the Tractor Talk Discussion Forum. Someone. The saga starts with the following message: Hey guys I have a decision to make. I know what you all will probably suggest and it will probably agree with me way down inside, but here it is. I have a picture blown up and framed in my "tractor room" of a Farmall M. It was my Grandpa's tractor, of which whom I never got to meet. He froze to death getting this tractor out of the barn to pull a truck out of the ditch before I was born. Anyway my dad and aunt had to sell it at the auction,
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