Posted by luv2wrench on November 16, 2011 at 19:08:24 from (72.101.60.203):
Ok, just gotta rant and laugh a little about this. I suppose it happens in every shop.
I work for a new car dealer. Been doing for 12 years. I do all the transmission work and heavy diesel and gas engine work. Working on a 2008 Chevy Impala with delayed engagement from a stop and leaking oil/coolant from the head gaskets.
I pull the transmission (4T65E) and repair a common issue in the trans with the input clutch housing. Replace the housing and the input and 3rd clutch packs and reseal the apply pistons and build the trans back up. (we repair only issue. we don't overhaul every tranmission completely--thats what big brother GM want us to do.) Put the trans back in and tear the cylinder heads off for the leak and replace the head gaskets.
As I'm Fillin up the trans with fluid and vacuuming the cooling system down, the service writer walks over and says..."can i call the customer and tell them to start heading this way to pick the car up?
REALLY??????????????? I just had this car in pieces? Granted I am a product of the same repairs over and over again, and they are use to seeing me rip these trans and motors apart and they are fine when i m done and well below warranty time, but really???
Thats what i hate bout the dealership, GO GO GO GO. I Take pride in my work and don't like to be hurry'd. I don't know how many times I have had a trans back in at 4:45PM and on the alignment rack (all us techs do our own alignments.)the service writer is telling me the customer is here get it. On the test drive the center wheel position is not perfect but most people won't notice. If i had more time, I would set the toe again, but don't and ship it. I m sure this happens all over in all forms of repair shops.
Maybe its time to work for an independent, somebody whos repuation is on made on the quality of work thats done and not just cause its free and under warranty. I see first hand what some HACKS i work with do and its sad.
I m sure this environment will not change anytime soon.
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