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Tractor Talk Discussion Board

Re: Dealer rant AGAIN


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Posted by rrlund on March 24, 2011 at 13:26:21 from (207.241.137.116):

In Reply to: Re: Dealer rant AGAIN posted by Kruse on March 24, 2011 at 12:16:35:

Yes,I'm sure it is the parts man. Like I said,he didn't even get the parts that his own SHOP ordered. Heck of it is,it wasn't even the same guy who skrewd up on the sleeve for the same tractor back two and a half months ago and in that case,I drove OVER there,took the sleeve with me and that kid STILL got it wrong. I paid the drop shipping on that one and still had to drive back to exchange it when they got the right one.
As for you guys saying use the Deere parts website,what good would that do? I DID check there. Go there and look for a clutch for a 1020 tractor yourself. It doesn't say NOT AVAILABLE. There are about 6 different breakdowns for a 1020 clutch,regular transmission,shuttle,reverser,live PTO,independant PTO,and the list goes on. Why not call the "parts professional",give HIM all the info including the tractor serial number and let HIM get it right? And remember,when I called this morning and asked if it all came in,he said it did.
What would you have me do,go to their other nearest location where the parts manager told me several years ago to "keep doing what you've been doing" because he didn't want to order a part for my 700 grinder mixer?
Yes,it's the dealer,at least 2 of their many locations.


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