Posted by Will Herring on September 11, 2010 at 09:17:51 from (74.99.232.112):
I ordered a PTO Lever Knob from TSC a few months back because they apparently don't stock them (they are common across tons of tractors, not just my WD). Anyway, the guy working the service counter tells me that it should be in within 3 days.
Two weeks later, I stumble back in, and the guy there says "did we call you?" and I said "no". So he begrudgingly checks on my order which did not come in, telling me that "they'll call me when it comes in" repeatedly. I shrug and leave.
Two weeks after that I come back in, same guy is there. He says "did we call you?" and I said "no". And he says "we'll call you when it comes in" and I stopped him and said "No, that's why I'm here. You haven't called me in nearly a damn month for a part that should've been in within a week. I'd have driven to Iowa to get it myself if I knew you were so incompetent."
So he's tired of dealing with me already so he passes me off to one of the girl's working in the store. She checks the computer for me and finds that - *GASP* THEY NEVER ORDERED MY PART! She says this is actually a common occurence for said employee, and I was pretty pissed at this point.
Anyway, I was there for almost an hour as she and I combed through parts catalogues while she tried to manage other stuff at the store (thanks to other incompetent employees) and finally we found a book with the knob and she ordered it right there on the spot for me. And within 3 business days of that, I had my new knob.
In fact, I showed up the next week to get it, and I said "I'm here about a PTO lever knob" and the guy goes "Excellent, it just came in on the truck yesterday!" and couldn't have been nicer. So, I'm 50/50 on them. Half of their employees know their parts and are pains in the arse, and the other 50 don't really know tractor parts but are willing to help.
I much prefer the latter, honestly. They actually did call me when it came in, except if I hadn't been so persistent how many weeks or months could have gone by with NOTHING. The note with my name, number, and part I was ordering was on the metal pole with a clip on it next to the order computer for weeks without so much as a hint of being moved on. So aggravating. :evil:
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