Before the days of cell phones, I worked with a guy who would see what you are describing - the caller got the attention and the customer, with money in his hand at the counter, was ignored. He'd casually walk over to another counter guy and ask, "May I use your phone?" They always said yes. He'd dial 9 for an outside dial tone and then the number of the same business he was standing in, be it a lumberyard or whatever. The phone beside him would ring, the counter guy would jump to the phone, and he was "moved to the head of the line".
Unfair, I know.
What you're describing is irritating, but not so much now that I'm retired. Now I try to step back so the working man can get his stuff and get back to making a living.
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