Posted by big fred on January 16, 2010 at 18:53:12 from (97.126.121.84):
In Reply to: Direct T.V. posted by T.D. from Iowa on January 16, 2010 at 15:26:21:
We've been with them for about 13 years. Last year we bought a new teevee, so I called about upgrading to an HD receiver with DVR. While I was at it, I moved my billing from DirecTV to QWEST, and my cellphone billing from Verizon to QWEST. Same service, still DirecTV and Verizon accounts, just billed with my phone service. The equipment upgrade was free, since I'd been with DirecTV for over 10 years, but the service was more expensive since I had upgraded to HD and DVR, but my total bill stayed the same because I got a bundle discount from QWEST that offset the increase. I've always found DirecTV to be very helpful and to have good customer service, but then again, I haven't found much reason to call their customer service, so YMMV.
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