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Re: Horrible customer service from a Ford dealer!


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Posted by RodInNS on January 14, 2010 at 14:49:58 from (216.118.158.123):

In Reply to: Re: Horrible customer service from a Ford dealer! posted by 135 Fan on January 14, 2010 at 11:05:44:

Ya know... to a point I agree with you. They probably could have looked the thing up for you as a 'goodwill' type of thing or at least grabbed a book and let you look it up yourself.
On the other hand, you could have bought a Haynes manual at crappy tire for 15 bucks (which you should have anyway if you're working on the truck) and that would probably have given you the info you needed... or you could have stuck an ohmmeter in the cold side of the fuse holder to see what kind of load was there, then calculate the needed fuse size... or........... you could just stick a 5 or 10 amp fuse in it and go and if it blows, go to 15 or 20 amp.

In one sense you might be glad you got someone to even talk to you at a big dealer in the sales department. I know of one of the more agressive dealer groups around here (one owner has several different brands and locations)... some of the sales staff don't really even want to talk to you unless they think there's a good chance of doing a deal. The reason being... management tracks every contact you make, every quote you write and every sale you make... and if you're doing a lot of talking and quoting but not closing deals... well... they're on your back. So as joe salesman, you really don't want to talk to joe window shopper because he's just dragging your stats down.... and in the service department at those operations... the service associate or whomever you're talking to operates on the same type of game. With commission. So he's there to sell you crap you don't need, not get 50 cent fuses. Why not jsut go to the local UAP/NAPA? Probably more help anyway...

Rod


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