Re: Deeres warranty work

Posted by G/MAN on January 10, 2006 at 15:45:42 from (67.52.48.10):

In Reply to: Re: Deeres warranty work posted by Jon Hagen on January 09, 2006 at 18:22:24:

In my opinion, Deere SHOULD probably pick up the oil and filter tab. And as I said, coolant replacement should not be necessary, although Deere should provide any makeup coolant to refill to a full level after the repair. But that said, my opinion on the subject doesn't mean beans, and Deere is not alone when doing things like that. I was a service technician for a New Holland dealership, and they recommended (maybe required) a 50-hour service for new machines. NH would pay the labor and the customer had to buy the oil and filters, which ran into quite a chunk of change on a big 4wd tractor, as you can imagine. But I seldom if ever heard of anyone complaining about that, as they knew it would benefit the machine long-term. Deere requires no such 50-hour service, so are they "shafting" their customers by not paying for the oil and filter during this repair process, when the purchaser of a brand-new New Holland tractor would have spent much more for oil and filters for a tractor with NO problems? As far as "refurbished" and what we do at the dealership level not being as good as it left the factory, I would beg to differ. I've overhauled several dozen engines, including somewhere around 12 Deere engines in various machines, and haven't seen one come back yet. One 8200 I overhauled last year at this time is as solid and leak-free as it was the day it left the factory. It's all in how much effort and time you want to put into the job, and how concerned you are that its done right. Were the factory guys "perfect", we wouldn't be DOING this, would we? Demanding a new engine hasn't been an issue, and nor should it be, because the remaining warranty obviously remains intact, and Deere will be just as responsible for that "refurbished" machine as they would for a new one. And as far as brand-new engines go, pretty much every one I've heard of that had a catastrophic bottom-end failure DID get a complete new engine, as it wasn't worth the risk and time to short-block them if it so happened that there wasn't a rod hanging out of the block. Sure, you can demand a new engine and you may very well get one, but be advised that the extra cost is going to be turned around and put right back on the customers in the form of higher prices on machines.

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