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Parts from yt rant


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Posted by 801486 on January 15, 2020 at 20:36:20 from (174.219.18.125):

I used to post on yt, but drifted over to agtalk. If I remember right I have ordered parts from yt a couple times and been satisfied. But a few days ago I ordered a back seat cushion for a Farmall 560 and when it arrived the threaded bolt holes were way off and not even centered on the cushion. I was going to contact yt thru their website, but I couldn't send pictures of the problem and there was no email address where I could include pictures. So I called and waited on hold for 5 minutes before I could talk to someone. He said to email pics to him to show the problem. Email with pics was too big to send so I split it up and then found I had written down the email wrong, he could have emailed me on the address I had submitted when I ordered so I could just reply. So I called customer service again and waited 15 minutes on hold and talked to someone else. He said I could either return the mismade part or exchange it for the higher priced version after he argued with me about whether 3" off bolt holes were close enough. He said not to try ordering another one like I had ordered because they probably all made wrong. So all in all I wasted an hour of time and 50% of my cell phone battery before I got them to say they would send a return tag for the part that was made wrong. I will return it and order from someone else, I don't have time to deal with these kinds of things.


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