Posted by John in La on September 22, 2018 at 22:03:03 from (24.158.216.181):
I posted last week about my troubles of trying to get a complete new deck for my X320 mower.
So since it has been 5 weeks and the part is supposedly still on back order waiting on the factory to build one; I went into my local dealer today. I was working with the branch manager because the parts guy and new sales guy could not find the part I wanted even to order it. While I never once called the corporate office for this dealer the branch manager was talking to them because even she did not know how to order this part.
A few things I found out from other big dealers this week that I did not tell my local dealer. A dealer in Mich has the part in stock and ready to ship. Do JD dealers not have access to a nation wide dealer search for hard to find parts. A dealer in Ill and Ind told me they do not have the part but had checked and it was in stock at the factory. Now someone is lying to me or just does not know what they are talking about. My local dealer keeps insisting the part is not available and needs to be built but another dealer tells me the factory has it.
My conclusion with dealing with my local dealer in the past and over the past few weeks on this part. I was in WAY over their head looking for a not so common part that most do not know is even available because it is not listed in the parts book. Heck I did not even know it was available until some on this site pointed me in that direction. When I first called both the parts guy; new sales team; and even branch manager could not find the part I wanted. I had to give them the part number I wanted and have them look it up that way. Even with a part number the only way they knew it was a good number was by seeing it on other JD dealers web site. It was not until my branch manager got the corporate office involved that we started to get somewhere.
So any way I just asked for a refund and figured I would go work with one of these other out of town dealers even though I hate ordering large expensive parts from out of town. If there is ever a problem your only recourse is yelling at someone over the phone.
To my surprise the branch manager agreed to give me a refund as I told her I needed to do something today to get my grass cut. She even gave me a 100% refund with no special order restocking fees. This put me in a very good mood and showed me while they may have been in over their head she was willing to work with me.
So now all I need to do is find my wife that tagged along with me and go home and order the part from another dealer. But where is my wife. Oh there she is out in the parking lot test driving a new mower. The boss has spoken. We are cutting grass today!!!!
They give her a good deal on a new X350. JD has 0% for 24 months and $200 rebate on 300 tractors right now. The fact that they give me the 100% refund on the part made me give in and agree. They only had 42 in decks in stock but another store 25 miles up the road had the 48 in deck X350 in stock so we drove over there and picked it up. While it cost me more the wife is happy; I got a new 48 month bumper to bumper warranty; and I got to cut some grass today.
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