Re: Brand New Cub Cadet Lawn Tractor (3205) - REALLY BAD SERVICE
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Posted by Todd Markle on November 06, 1998 at 18:06:36:
In Reply to: Brand New Cub Cadet Lawn Tractor (3205) - REALLY BAD SERVICE posted by Jay Sharman on November 03, 1998 at 16:57:02:
: I have a Cub Cadet 3205 that I bought just 2 1/2 months ago and I : need help. I got it from a dealer in Perry, New York and can not get any : service on it. Not to mention I have only recieved half of the package : that I bought. I bought the Cub Cadet 3205 with a 48" mower deck on it. : My problem is that it needs a tune up already, I have got no brakes, : the PTO takes about 3 minutes to engage and I need to do a oil change : and can not do so without the piece that you insert into the engine to : drain the oil without making a mess. The other problem is that I also : bought at the same time the 4 suitcase weights and bracket, wheel : chains, 54" plow blade and the hydraulic angle attachment. I bought all : of this at the same time that I bought the tractor in the begining of : August 1998 and I still do not have any of these attachments. I guess : my guestion to you is what should I do and can you give me a phone : number for the manufactor to call. As a business owner I am quite upset : to think that a buisness would take almost $8000.00 from someone and : give them such poor service. I have contacted the dealership several : time over the past month and I don't even get a call back. I have to : keep calling them. :Try calling another dealer for Cub Cadet's phone #. I worked for a dealer and I know they had a customer service # but they didn't make it well published. They do have a web site. I have never been on it and dont know the address but you should be able to find it with your web search. If you find it you can probably e-mail them. I do know from experience that that if you get ahold of someone in their customer service department you will get positive action. They want repeat customers and squeaky wheels get oiled first.
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