Dealing with the general public is a very tough job. Assuming that everyone has the same levels of experience, knowledge, and patience is a big big mistake. That is the reason salesmen are well paid.
If your son is a little frustrated and is passing on a funny story, there is no need to get upset about it. Live and learn to explain to each customer that a copper colored roof is not actually real copper. If he is truly upset and does not like dealing with these type of issues, I would coach him that he should probably look for another line of work, or leave the sales side to someone else.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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