I recently needed tires for my car and truck. The car first... made an appointment for after work and they offered free alignment. Went with Yokahama again as I had very good experience with them. It took over an hour before they even pulled the car in and started to work on it. After almost 2 hrs. they had the tires on but guess what, the alignment tech was gone for the day. We had to stop back the next night. At least it was on the way home.
Now the truck... shopped on-line and found a good deal on some Cooper tires. Made an appointment. After an hour and a half they finally started to work on it, slowly. They got it done and I didn't know it, they also do a free alignment (different dealer than for the car). So after three hours we were on our way. They also left off the caps on two of the tires, as did the first dealer on the car. I did complain about being there so long with an appointment and they were apologetic but it didn't make it go any faster. I did have a good conversation with the guy up front about guns so my time wasn't totally wasted.
I'm wondering why they even have appointments if they aren't going to honor them. I understand being busy and probably like everyone else, they have problems getting enough techs hired and trained, but sheez! I might be done with the national chains in favor of the local boys when I need tires again.
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