Re: Harbor Frieght Deal

Posted by wisbaker on April 17, 2016 at 09:26:37 from (173.26.84.185):

In Reply to: Harbor Frieght Deal posted by mongo6318 on April 17, 2016 at 06:24:34:

I had a similar incident at work with Sears. They sent a flyer out that listed a Craftsman tool set that was a pretty good deal and we were building a tool kit for or technician out in the jail and buffing up the kits for the other 2 guys. I went to our local sears authorized dealer and they didn't have them, it was a mail order deal only. I ordered the tools, it was an arduous process and I had to give them our tax number about 3 times and jump through several hoops. Finally I got everything ordered and over the next few days the orders started trickling in. The last box that came was the $29 dollar screwdriver and pliers set. I thought the box was a little big, when I opened it up I found that the Sears warehouse gets these tool kits in case lots of 3 and they shipped me a case of three rather than the one I ordered. The local Sears authorized retailer couldn't do much, as there was only one on our account the could only accept one for credit, I could give them the two extras but they admitted all they would do was put them on the shelf and sell them and stick the money in their pocket. I tried dealing with Sears catalog sales but to economize they really cut back on staff and after an hour on the phone I still hadn't talked to a real live person and they didn't have a robo-menu option for "we sent you too much stuff and didn't bill you for it" One of those tool kits was still in the supply closet when I left 7 years later. So yes I guess I stole 2 $29 Craftsman screwdriver and plier tool kit sets from Sears, so the secrets out we know why Sears is dying, it's not the poor customer service, declining quality of their merchandise or outdated stores it's because I stole $58 dollars of tools from them 11 years ago. But hey they saved money on customer service and warehouse associates and I didn't have to pay to ship two sets of tools I didn't order back to Sears.

I also had an incident about 20 years ago where I was trying to get a flow meter for our waste water system to work. In it's previous incarnation it was reporting to a chart recorder that would graph flow on the chart and record total gallons on the margin of the chart every 15 minutes or so. That wouldn't work now, we moved the meter and there was no good place for the chart recorder so I needed the meter to read out total number of gallons and someone would read the meter daily and record flow. This meant I needed a pulse counter and a display, the cost was about $1,800 and I ordered them from some folks in Memphis. About 2 weeks later the order shows up directly from the manufacturer and it's a pulse counter and a new meter, same size as mine but in stainless steel instead of epoxy and probably worth around $3,000. But the paperwork and tag on the meter indicate it's the display. I spoke with the folks in Memphis who sold it to us. They came up and looked the situation over and informed me that it would be quite a deal if I just paid the invoice, but we agreed if I re-ordered the display it would be very likely I would end up with another meter and not the display I needed. They took the meter back and about a week later my display showed up, I never knew if they sent the meter back or it ended up in inventory in Memphis, free on their books waiting to be sold, or if they sent it back to the manufacturer and got them to fix the warehouse problem.

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