I kept these "you have a virus" guys on the phone for well over an hour one day. I was sitting at my desk with not much to do, so figured I'd just see how long I could keep them going.
They kept telling me what to enter, I'd do it - up until a point that I knew was dangerous. They kept trying to get me to a particular web site - they'd take me through all these steps and ask what I saw on my screen - I'd finally tell them ok, I'm seeing a site called "yesterdays - tractors - dot - com".
They repeated all the those steps over and over again - getting more and more frustrated every time I told them a different web site.
They'd be speaking louder and more clearly each time so I'd get every step right - only to confound them at the last step.
I got "escalated" four times.
The last guy I got was SCREAMING at me with frustration! He kept telling me I was a liar that I couldn't possibly be seeing what I said I was seeing. I just kept playing it cool. Telling him I was sorry, let's try one more time, I'll try my best to do it right.
He FINALLY hung up on me, about an hour and a half into the call SCREAMING that I was a liar - and he could see my screen and I was lying - and that I was a piece of ____
Sounded like he was going to really blow a gasket.
I thoroughly enjoyed it - and highly recommend it.
If everybody wasted their time like that, they'd stop.
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Today's Featured Article - Third Brush Generators - by Chris Pratt. While I love straightening sheet metal, cleaning, and painting old tractors, I use every excuse to avoid working on the on the electrics. I find the whole process sheer mystery. I have picked up and attempted to read every auto and farm electrics book with no improvement in the situation. They all seem to start with a chapter entitled "Theory of Electricity". After a few paragraphs I usually close the book and go back to banging out dents. A good friend and I were recently discussing our tractor electrical systems when he stated "I figure it all comes back to applying Ohms Law". At this point
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