Posted by jimg.allentown on December 02, 2015 at 06:46:02 from (173.49.143.208):
In Reply to: Dealer Service Lowdow posted by Sprint 6 on December 02, 2015 at 05:32:09:
That was a very good description of how the "system" works. I was also in your situation. I also reached a similar level of expertise within the Ford organization of dealers. However, you only scratched the surface of the corruption that infects the "system." First, there was an "experiment" of having different levels of technician pay based on level of experience and certification. This was coupled up with a division of work based on the required levels of experience and qualification. Enter the crooked dealer thinking to make some extra money without paying the rate for the more experienced technicians. They began giving high tech work to unqualified "trainees" to "figure out" with the trained techs standing by to "help out" if the trainees got stuck. For FREE. First time they tried that on me, I figured out the scam quickly. Next time, I clocked on the job. Service manager had a hissy fit. I informed him that I had bills to pay and a family to support, and I was not here to work for free. At the same time, the customer was not getting what they were paying for. Then there was the time cutting. When I first started encountered the front wheel drive overdrive transmissions, the flat rate to R&R and overhaul one was nearly 17 hours. This was in the mid to late '80s. By '93, it was cut to just over 11. Same job, same operations, just less time.
I am totally in agreement with what you say here. I left the business for similar reasons to yours.
Almost forgot..... Ford started a program in the late '80s called ASSET. They offered a training program for new techs that involved interning at a dealership combined with classroom time. Completion of this course resulted in the equivalent of an Associates college degree. (I could have passed that one blindfolded and hog tied). They promised high starting wages in the vicinity of $50,000 annually to the graduates of this program. HA!! Not at today's flat rate!!!
One thing to consider, though. EACH DEALERSHIP is a SMALL BUSINESS!! Mom and Pop so to speak. As such, they do not have the power or resources of a big business behind them. While there are some that get bigger than average, and acquire several dealerships under one organizational banner, they are still small businesses. As such, most are SALES organizations. Most dealership owners are SALESMEN. To them, we technicians are a necessary part of overhead.
Upload one or more videos to your post. Photo filesizes should be less than 300K and Videos, less than 2MB. Formats allowed are gif, jpg, png, ogg, mp4, mov, and avi. Be sure to use filenames without spaces or special characters, and filetypes of 3 digits lower case.
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Identifying Tractor Smells - by Curtis Von Fange. We are continuing our series on learning to talk the language of our tractor. Since we can’t actually talk to our tractors, though some of the older sect of farmers might disagree, we use our five physical senses to observe and construe what our iron age friends are trying to tell us. We have already talked about some of the colors the unit might leave as clues to its well-being. Now we are going to use our noses to diagnose particular smells. ELECTRICAL SMELLS
... [Read Article]
Latest Ad:
Sell 1958 Hi-Altitude Massey Fergerson tractor, original condition. three point hitch pto engine, Runs well, photos available upon request
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
