Posted by JD Seller on November 15, 2015 at 09:24:16 from (208.126.198.123):
I am surprised that AGCO can even sell anything new!!!! I have an absolutely terrible time getting parts in a timely manner. I have few AGCO supported pieces of equipment left because of poor parts support and parts cost. I have two AGCO dealers that I deal with and the dealerships themselves are good to work with. They just do not get much help from the company, AGCO.
My latest issue is a lift cylinder piston for an Oliver 1655. This tractor was bought new by my Uncle and I bought it from him. It only has 4700 hours on it. The three point hitch "hunts" when it is running and would drop as soon as you shut the tractor off. It has always done it some but slowly got worse over the years. So I had some time last week to look at it. I had a JD that I am overhauling the motor on it the front of one bay of the shop, waiting for machine work. So I had room behind it for the 1655. So I tore into the three point lift. I found the lift piston was cracked. The cylinder bore is fine but the piston has hair line crack in it. So rather than looking for a used one I called the one AGCO dealership and just had them order me a new piston and seals. That was Wednesday the 4th of November. I told them I would be fine with paying for faster deliver of the parts. So the parts man told me the parts would be in on 11-6. I paid extra for this. I called before going to the dealership and I was told the one part( the piston) was not at the closer warehouse and had to come from farther away so it would be the next week. Not happy but understand things happen. I hear nothing on Monday. I call the store Tuesday and the parts guys says Wed. 11-11 everything will be in. He calls me and tells me everything is in. I go down Thursday morning to pick up the parts. He has everything laid out on the counter in a box for me. I pick the box up and guess what??? NO PISTON!!!!! There is a package marked piston but it just had the pack/seals in it. I noticed that the entire box/stack of parts was not heavy enough.
So I MIGHT have all the parts Monday 11-16. So twelve days to get parts. I am fairly sure that this piston is used on other models of Oliver tractors. So it is not a rare part I am needing. I should have just went to a salvage yard but new was not terribly high and I then had a piston that was not scored up.
So if this is the "norm" for AGCO, how would you farm seriously with this kind of parts support???? I know I am spoiled by having a JD dealer 4 miles away and JD has a quick parts service. Why is AGCO lagging behind in this area??? Is it because of all the different brands?? I have also heard that AGCO has Cat doing their parts network??? Is this true??
It seems like AGCO is struggling with handling all the different lines they have. They are combining things across the lines but many times it seems like they go backwards instead of ahead. An example of this is Sunflower. I have a Sunflower finisher. One of the reasons I bought this machine is the shank design on the field cultivator part. The shank is not just a flat bar bent in a loop. Right above the shovel mount the shank is turned 90 degrees so the shank is narrow and deep rather than wide an flat. This makes the shank/shovel leave a smaller furrow for the rest of the finisher to level out. Shortly after AGCO bought Sunflower they changed the shank to just a regular old common shank. I was told because the parts will then interchange would other lines AGCO has. I understand this but this change took away one of the reasons for looking at Sunflower finishers.
So, like Dean down below, I am not a happy AGCO customer. I would be hard pressed to consider an AGCO planter, tractor or combine because of this poor parts support. If one of those machine is down for 10 days waiting for parts your hurting the whole operation.
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