Learned counsel has summed up very well on the subject. Just a couple of observations.
From a purely practical standpoint, use certified return receipt for private matters where you think the recipient might deny receiving it. Also for documents that you want to be sure don't get lost, such as documents where the signers are deceased or no longer available. In situations where the signers could all sign again if necessary, I just use first class (as do the real estate closing companies). Ditto for routine mailings of checks where you trust the recipient.
From a legal standpoint, I only use certified return receipt when the rules say I must. When we mail out notices, etc. to opposing parties, we generally don't care if they receive it or not, just that we comply with the statute. As to mailings between attorneys, I've never had opposing counsel deny receiving it- its just too lame an excuse to state to a judge. As John said, the "mailbox rule" says intended recipient is served as soon as you put it in the mailbox. And a sworn statement by the lawyer that he did so will prevail over the litigant who says he didn't receive it (the judge is always mildly amused when some guy comes to court and says he didn't receive the notice of hearing- it brings up a pretty obvious question).
I am not aware of any service or mailing rule that says you must send by certified only- always just first class mail, or first class plus certified. Eviction notices can be posted and mailed first class. A case in Seattle was thrown out because the notice was mailed by certified mail only (which was not picked up), not first class. The judge queried, "Who ever gets good news by certified mail? Especially one who is delinquent on his rent?" And he's right- probably 75% of my certified mailings come back unclaimed.
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Today's Featured Article - The Day Mom Drove the 8N - by Brian Browning. My Dad was wanting to put in a garden but couldn't operate the 8N and handle the old horse drawn plow he had found and rigged up to use with the tractor. Well, he decided to go get Mom out of the house and have her drive the tractor while he walked behind the plow. You got to understand that while my Mom is a hard worker who will always help whenever she can... she had never operated farm machinery before that day. Dad got her out there, explained how the clutch was the same as in our o
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