Posted by JD Seller on January 08, 2013 at 22:27:47 from (208.126.196.144):
I had something happen today that never has happened with a grain sale before. My son delivered a load of contracted soybeans to Cargill in Cedar Rapids Monday. The soybeans had been sold through River Gulf Grain of Davenport Iowa. He told them at the grain probe that the soybeans where sold through River Gulf and the farmers name. This was all through the CB radio. He then had to wait three hours to get unloaded.
How it works to unload at Cargill: You pull on the scale and wait on a green dump light. You back up and dump. Then you pull back on the scale. They flash the green lights at you to pull of the scale. You then pull off to the right of the scale. You then walk back to the office beside the dump pit. There you sign and get your copy of the scale ticket.
When my son got back to the office he found out the ticket was printed as sold through the wrong elevator, River Valley rather than River Gulf. My son told the guy at the dump about the mistake. The guy told my son he would correct the ticket in the computer but that he could not print a new ticket as he was locked out of the load number once the ticket was printed. Son did not know any better so he agreed and left.
Today I get a call from the farmer we hauled the grain for. HE is hopping mad. It seems that the guy at Cargill told my son the wrong thing. Cargill WILL NOT correct any ticket once you leave the property without charging a fee to change the ticket.
The fee is $25 plus a "penalty" of 10 cents per bushel on the load. That makes this work out to $108.20 to have the ticket changed and the correct elevator credited with the load. WHAT THE HECK!!!!
I called Cargill and got a hold of the plant manager. He told me that since WE had made a mistake they charged a fee to correct OUR mistake. I asked him how WE made a mistake when we do not get to see the ticket until after it is printed. HE told me HIS employees don't make those type of mistakes. I told him that I am not satisfied with this and I am going to check with the State of Iowa Department of Agriculture to see if this fee was legal. He laughed and said go right ahead. Quote" We have lawyers on staff just waiting to go to court on these type of things"
So I told all the drivers, that we have, that if a ticket has any wrong information at a Cargill plant they are to not to leave the plant until it is corrected and the plant manager signs it stating it is corrected. The truck is not to be moved until the ticket is resolved. If the grain dump line is blocked then so be it.
Cargill screwed over a bunch of livestock producers when the 2008 flood closed down the starch plant in Cedar Rapids. Cargill canceled the guys wet feed contracts as the plant was flooded and therefore an "Act of God" caused it so they did not have to honor the contracts. It was funny that these contracts where all under the current cash price at the time they where canceled.
Cargill stated that they would roll the tonnage over to the Eddieville plant but the new contracts would be at the current cash price.
This cost me personally a few thousand dollars as I had to buy feed from another supplier at the higher cash price. I have not dealt with Cargill since then on any of my personal business. After this I am really thinking about telling any of my customers that we will not haul to or from any Cargill plants. We have only been hauling a few loads each year to or from Cargill.
I could see maybe a small fee to correct a mistake but over hundred bucks to change one is robbery!!!!
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