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Tractor Talk Discussion Board

Re: Dealerships, engineers and manual writers...Long rant...


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Posted by JD Seller on December 23, 2012 at 22:19:22 from (208.126.196.144):

In Reply to: Dealerships, engineers and manual writers...Long rant... posted by NCWayne on December 23, 2012 at 21:13:56:

NCWayne: You are finding the different way that things are designed today. That hydraulic setup may not have even be designed by anyone from Cat.

Example: I want a widget to move a weight x number of feet in so long of a time. I could hire my own US mechanical engineer to do that. I would have to pay him $50-70 K a year plus benefits. Or I hire an engineering firm in India. They charge me $50 dollars an hour to design the machine I want. They pay their engineer $20K and he lives like a king in India. So it takes them 300 man hours to design the machine. I pay them $15k and I am done.


So that machine you are working on may have had many engineers design different parts of it that never had anything to do with Cat before. So what they call something could very well be different than what Cat always called something.

Let me give you an example of this on JD tractors. On some of them they call the tachometer just that. On other models they called it the speed hour meter. Try to find one in the parts manual or on the computer. If you are calling it one thing and they are calling it something else you can't find it on the computer. So you look like a trained chimpanzee to the customer.

As far as the Cat tech in the field. I have found that Cat techs are the most arrogant A$$holes I have ever had to deal with. They think that Cat stuff is the only thing ever to move dirt or rock. The dealerships are used to charging an arm and a leg on relatively small repairs. It drives their new sales. So they pile on all they can on repairs. A friend of mine had a D6 dozer. It was a 1995 model he bought new. It needed an engine overhaul. It had 10,000 hours on it. Cat quoted him $35,000 to overhaul the motor. That was their parts and labor estimate. He could have traded the dozer on a new one for $100K. He almost did that. But the rest of the dozer had just been overhauled the year before. I did the engine repair using all Cat parts and having the motor machined at the same place Cat had them done. I made myself good wages doing it. It cost him $15 K for the entire repair and I did some work on a few other things on the dozer in that price.


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