I think you hit upon part of the answer when you said the employees are told their time has to be used to make the dealer money. They probably have had their tail chewed as to how to use their time while on the clock. If the owner is a control freak the employee does not dare deviate from dealership policy less they want to be canned. I don't think it matters in terms of manufacturer. For all the hollering about Deere the local dealer will answer questions on something that is thirty years old and in my case this spring they pulled a mechanic off a paying job to talk to me over the phone. A "red" dealer in the area will not do that. Make arrangements for their shop to look at it or figure it out on your own. "Blue" shop not much better unless they don't want that particular job.
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Today's Featured Article - Women and Tractors - More Views From the Farmer's Wife - by Teri Burkholder. The top ten reasons why the judges wouldn't let you participate in the stock antique tractor pull: Hey, this is stock! It came with that V8 in it! That "R" on my tires stands for "really old" not radial! Blue gas? We thought it was a pretty color! What wire hooked to my throttle?
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