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Re: Great customer service....NOT


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Posted by wisbaker on November 20, 2012 at 10:12:42 from (207.118.181.192):

In Reply to: Great customer service....NOT posted by NCWayne on November 19, 2012 at 19:03:55:

No I don't make it up I've worked at enough businesses that'll spend $10,000 to save $2,000 that I have a firm grasp of bureaucracies and their weakness. I strongly feel that to many of our business decisions are made by people that don't have a firm grasp on the product or service they are delivering. And working industrial maintenance I've had too many occasions where I have to explain 5 guys can't work on 7 things at the same time and that makes me the bad guy.

In so much of our country today decisions are made not by fact but by power and how the person with the power "feels" and we often get bit when the math, physics or even human nature intervenes and the event doesn't come out as planned. Unfortunately one of the skills people in power develop is the ability to blame someone else when their grand scheme doesn't pan out.

While in College I completed several courses in Science, biology, physics and economics. From day one the tenants of science is that the experiment is repeatable and that the explanation or hypothesis conforms to the results of the experiment and it's derivatives ALL the time. Some of the garbage that is passed off as science wouldn't/shouldn't get passed a freshman science class. Some of the stuff passed off in our media as fact wouldn't make it 30 seconds in a court room before being discredited.

I lived in Greece for a year back in the 1980's, one of the things that amazed me about the Greeks is the average Greek had an uncanny ability to understand BS and see through it in their media, when reading a newspaper article they'd also consider the bias the newspaper might have. They also had a better idea of what a Drachma was worth, had a better understanding of the basics of business and economics and how things worked. Most of the time if I went into a Greek store the clerk understood his job was to sell me something and create a relationship that would make me to want to come back to the store the next time I needed something, don't see that here in America, in so many retail stores the clerk's attitude is very much go away and don't bother me. As others have eluded to we don't get much service. Business theory in so much of corporate America is cost based meaning they examine cost and make decisions on cost. As opposed to say the Greeks that looked more at revenue and that more revenue is good and managed the business by controlling their margins.


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