Posted by wisbaker on October 11, 2012 at 20:46:01 from (207.118.136.97):
In Reply to: Alternator ripoff posted by davin on October 11, 2012 at 17:04:31:
Some dealers do have an attitude and figure they own a franchise and don't want to provide anything that resembles customer service. Some of it is the moral quality of people that end up in the Auto industry where the pay plan might be $40/ a car and 20% of what you steal. Some of it is driven by manufacturers sticking the dealers on warranty claims, problems and unrealistic sales goals. Started with old Henry Ford back in the 20's, a recession hit and he got caught low on capital, he forced inventory on dealers and added dealers to compete with existing dealers basically forcing the dealers to carry Ford through the panic. But a lot of it comes strictly from the customer who walks in and expects you to provide goods and services to them without a profit, when you deal with customers like that it's no wonder how folks who are the best liars are the successful dealers. And is it any worse than some of the attitudes displayed by union and municipal workers and officials? Or even some of the NFPA, ASME or NEC requirements that establish a competency, certification or license to perform tasks and then the holders of these licenses or certifications close ranks and seem to be able to dictate terms and conditions and prices that are higher than the skill level might otherwise dictate? Example is in the Alarm & sprinkler industry NFPA (fire protection) dictates alarm and sprinkler requirements, the manufacturers make proprietary systems, meaning only their service branches or franchised dealers can program, repair or purchase parts for the system tying you to their repair service and monitoring company, the per hour repair cost for a technician is 30% higher than technicians of similar skill levels in other industries AND they will only work under their contract/agreement terms limiting their total liability to an amount less than the cost of a service call and forces the building owner to accept terms and liability conditions not favorable to the building owner. One major alarm manufacturer requires your liability insurance is primary to their workman's compensation insurance if their employee gets hurt on your property. Yet we keep running to the big box stores and national/regional retailers selling out our locally owned businesses in many cases for less than 5%.
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