The problem is that the auto world has hundred of thousands of repetitions to have pretty good flat rate times. The farm equipment world is much different. In todays world the average run on 100 hp plus tractors is 2000-3000 per year for each model. The flat rates on machinery are not as accurate. We usually figured 1.5 times the factory rate was doing good. The parts are figured at dealer cost. I have only ran into a few lines that paid more than that on parts. They where usually a short line that paid parts only.
The real problem is that too many people really do not know what the warranty is when they buy some thing. I am guilty of this too. I have small electronics that have warranty on them that I never go to the trouble to use. Simpler for me to just replace the item.
Example of how warranties are complicated is lawn tractors. The battery is a separate warranty. Blades and belts are not covered unless there was a mechanical failure that caused them to break. I have had guys have a belt break that we could find not reason for. I was positive that they had not done anything either to cause the failure. I would then try to split the bill with the customer. The cost to the store was advertising/ sale promotion for the future. The problem was I could not do it every time something happened. I felt really bad many times when guys had things break/fail and there was not any warranty available. It was really bad during the eighties when we all where struggling to survive. A major break down could put some out of business but if we tried too much then we where out of business. I am glad things are better for now. we could be heading for tough time with the way cast have gone through the roof.
Another thing I was able to use when something failed just out of warranty, was a service allowance. The bill was split three ways: Dealer 1/3, The company 1/3 and the customer 1/3.
I am sure that most dealers and companies try to do their best. I just wanted many on here to realize that warranty work is not gravy work most of the time.
Had one older fellow that just could not figure out why we never where that thrilled to see him. His statement quote " I bring you all of my warranty work. No matter where I buy it from." He really thought that he was helping us out by bring us his warranty work. He was equating it to regular shop work. We did it and I finally started showing him what the true costs and credits where. He then started doing the little stuff himself.
I find it amazing that many farmers have no tools while the equipment is under warranty but have a full shop the second it starts to cost them money.
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Today's Featured Article - Talk of the Town: The Saga of Grandpa's Tractor - by The following saga is from the Tractor Talk Discussion Forum. Someone. The saga starts with the following message: Hey guys I have a decision to make. I know what you all will probably suggest and it will probably agree with me way down inside, but here it is. I have a picture blown up and framed in my "tractor room" of a Farmall M. It was my Grandpa's tractor, of which whom I never got to meet. He froze to death getting this tractor out of the barn to pull a truck out of the ditch before I was born. Anyway my dad and aunt had to sell it at the auction,
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