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OT computor question

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Leon R

06-04-2007 18:01:27




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I have an elderly friend who lives outside cable access and he just got his first computor, an I Mac. He is hooked up to satelite using netscape and AOL. I was over to give him a hand and that connection is so slow it took 8 hrs to download google earth. It was just finishing when I got there. Is that normal?? Would Telephone hook up be faster?? I am not that computor literate so couldn't help him much.

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Testing

06-13-2007 07:58:28




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
test



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Curt from MN

06-05-2007 12:44:16




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
It could be "normal" for the system if he is using an older satellite system that requires a phone line connection. These systems only give access to the satellite in one direction and the phone line goes the other way. Can't remember if phone is up or down. At that speed it would be cheaper just to go through the phone company for their ISP service. DSL unfortunately is not available in alot of rural areas. Might check with local cell phone companies to see if they offer wireless internet. Not available in all areas and requires line of sight to carrier tower. If you get a good high speed connection you will not go back to standard 56K dial up unless it is your only option. And then you may decide to say the heck with the net.

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neblinc

06-05-2007 12:00:02




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
Did he get a used iMac? The new ones do not come with Netscape or AOL.

Randy



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Nawlens_Gator

06-05-2007 09:43:52




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  

I also don't understand why people use aol. Who needs a middle man anyway?

If he has a phone line he should be able to go with DSL which is real fast.



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Matt from CT

06-05-2007 12:42:28




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 Re: OT computor question in reply to Nawlens_Gator, 06-05-2007 09:43:52  
DSL needs less then 3 miles of copper wire between you and the Telco's closest fiberoptic interconnect.

So there's lots of really rural areas still without it.

My town is "Rurban" -- rural / suburban. Although the telephone company installed the fiberoptic and neighborhood junction boxes (I forget what the official term is for those substations) 15 years ago, it's only been in the last year they finally started turning on DSL through them.

Those junctions let the phone company remove a tremendous amount of copper trunks that were hanging on the poles and running 12, 15 miles from the Central Office...and probably 20-25 miles for some of the smaller towns around us.

First generation of them were above ground; 2nd generation they installed underground 'cause it caused such a service disruption when someone plowed into one with a car :D

Even with the neighborhood boxes live, there's still a few isolated spots of my town > 3 miles as the phone lines go away from the fiberoptics.

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Andy Motteberg

06-05-2007 07:08:03




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
Don't get dial up, its slower. MSN high speed is fast, wish I had MSN high speed but can't get nothing but dial up in my area.



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MarkB_MI

06-05-2007 03:39:24




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
Satellite connections suffer from high latency, which is the time it takes for a signal to get from its point of origin to its destination. The problem is that each packet has to go all the way to the satellite and back, and it can't go any faster than the speed of light. It takes about half a second for a packet to go to the satellite and back, which is far slower than typical dialup connections. (traceroute on my dialup is about 200 milliseconds, which translates to a latency of 100 milliseconds.)

You can get an idea of the latency of a connection using the traceroute command. (It's "tracert" on Windows and "traceroute" on UNIX. I haven't used a Mac for a long time, but I assume that some form of traceroute should be available, as OS/X is a UNIX variant.)

In theory, high latency should not affect file transfer performance. HOWEVER, that is only true if the TCP buffer at the transmitting site is large enough to keep the "pipe" full. If the transmitting site's buffer is too small, then it will run out of data to send before it receives an acknowledgement from the receiving site. When this happens, the file transfer is interrupted and you don't get the full bandwidth.

I suggest that you try downloading files from different sites and see if the performance is consistently much worse than whatever bandwidth your friend is paying for. If it is, he needs to complain to his service provider.

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Greg_Ky

06-04-2007 22:18:45




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
To make a long story short when I got satellite you use them as your ISP no AOL needed that is most likely the problem. His installer should have set everything up for him except for the E-Mail account, Mine did anyway (Hughes)Have him contact tech support.HTH

PS only took about two minutes to download Google Earth on mine.



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Howard H.

06-04-2007 19:20:08




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  

No, that's not normal.

Some satellite is slow when it has a lot of back and forth "chatter" between the computer and the remote host, because it takes a while for the signal to get up and back down. But for a download like you describe, the computer basically listens to a stream of data coming down initiated by the one request for the file. So at that point, you should see speeds comparable to DSL (depending on the flavor he purchased).

Not too familiar with Mac OS, but on a PC, some antivirus and/or antispyware and/or firewalls can drastically slow down download speeds.

I agree on getting with the satellite folks for a diagnostic session. Or take a laptop or something over and try it on another machine and see if you can narrow it down to satellite link or PC.

HH

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Matt from CT

06-04-2007 18:41:13




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
Something seems wrong.

At 56k ("Fast dialup") speeds it should've taken about 40 minutes.

I'd call tech support @ the satellite company -- see if there is any diagnostics they can run.



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dhs

06-04-2007 18:38:13




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 Re: OT computor question in reply to Leon R, 06-04-2007 18:01:27  
I had satellite internet access for a couple years before finally getting DSL. The satellite was not as fast as DSL but was light years ahead of dial up when it was working right. I have never used AOL which may or may not be a factor.



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old art

06-04-2007 20:15:59




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 Re: OT computor question in reply to dhs, 06-04-2007 18:38:13  
if i had to use any part of aol i would give the computre away and quit.



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