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Tractor Talk Discussion Forum

Got it fixed and the price was right

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coflyboy1

08-23-2007 20:40:35




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My three-year-old Toshiba laptop broke a couple of weeks ago. Called Toshiba who said to send it to their repair station. I did. They replaced the mother board and fixed a couple of other things. NO CHARGE. They said that mother board had an inherant defect.

It doesn"t often turn out this way but it sure feels good when it does.

Anyway, it"s good to be back on the forum.




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mjbrown

08-24-2007 05:36:57




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 Re: Got it fixed and the price was right in reply to coflyboy1, 08-23-2007 20:40:35  
That's way better than HP. My daughter's HP at one year had a crack in a solder joint for the charger jack and they wouldn't stand behind it even though it was a flaw in all of them. The customer service guy said they were offering a coupon that would allow us to buy a new one for only $600. I told him to stick the coupon where the Indian sun don't shine.



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coflyboy1

08-25-2007 15:47:16




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 Re: Got it fixed and the price was right in reply to mjbrown, 08-24-2007 05:36:57  
That is the same problem mine had, a crack in the mother board where the power plug attaches. I guess that's a common problem.

I'm surprised at HP's response. I always believed they supported their products.

I know I'll stick with Toshiba because of what they did.



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