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Tractor Talk Discussion Forum

JD Dealers the no service dealer

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NEIA Dan

02-26-2007 02:59:29




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Is it just our area or are other Deere Dealers also forgetting about service. I've done business with a dealer for 30 years but when I needed a part for a wagon I was given a song and dance for 10 weeks about "It's coming" Finally i learned it was never ordered. I went in settled my account and told them don't bother I won't be back. I could get the part from a dealer 90 miles away where we go to buy haying equipment, Since the local deere dealer is only interested in selling to the big row crop boys. Well luckly we have another dealer 10 miles away and I have gone to buying my parts there. Until Saturday, We had this big storm coming and I wanted to go pick up a new 3 pt blade to aid in removal. Called and was told they had 3 on the lot but couldn't sell any until the salesman got in estimated 15 minutes. I waited an hour and called back. "haven't seen him, he'll call" well it's monday and I never heard from anyone. do you thimk i will ever buy an other Deere piece of equipment. We are a cattle operation that doesn't fit into the rowcrop farming. Of the 5 new pieces of forage equipment in the past year not one salesman made a follow-up call to give us a price on new equipment. Vermeer, Mac Don, Penta and H&S here I come. My next tractor won't be having yellow wheels

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Heat Houser

02-26-2007 15:17:53




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Dan,
Finally got power back this afternoon.

It gives you a new appreciation of how much power you use when you have to plan loads around a 5000 watt generator.

During the power outage, discovered why the wife was complaining about the light bill, the impeller on the water pump was weak and the pump would never shut off.
Pulled the pump, installed a new one and now works.
Cattle drinks now thawed out.
It has been one heck of a day.

To complain to Deere, punch the link below.
Or:
USA/Canada Customer Assistance Center:
1-866-993-3373
7:00 am - 5:00 pm Monday through Friday CT (Standard and Daylight)

Your complaint will be passed to the local Deere Rep. and the Dealer.

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Roy Suomi

02-26-2007 14:37:28




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
When I was between jobs in 1993..I took a sales job at a truck equipment dealer..I sold a hydraulic refurbish on a Louisville single axle snowplow truck for a large community near here.I sold a hydraulic valve replacement , spreader valve replacement, switching from electric controls to lever/cable controls..The job sat around for nearly a month..Finally I got into my grubbies and did the job myself...All worked well , delivered the truck and everyone was happy as a clam..A couple of months later I got a call saying the power angle was drifting when they hit some heavy snow..I checked the cylinders , checked the cushion valve..Rechecked the order sheet...Something was wrong there...Someone had installed a motoring spool instead of a standard valve spool into the angle section..I ordered the correct valve spool , went back out to the communities garage with the replacement spool. Installed the spool and cleaned up to go see the next customer out that way...That was 14 years ago and they still call me with their problem solutions..Kinda makes you feel good about your decisions..I have had problems with dealers, gave them another try with another parts person, sometimes it works out for the best....

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Tpost

02-26-2007 14:24:46




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Its with all dealers. About 4yrs ago I was a Ford man and going to trade up. I called ahead told them I was coming and my intentions. Salesman would not even come out side to greet me and I waved at them. Left my truck there and walked to the dealership across the road. They came running when I pulled up in the brand new Dodge to get my things out of the Ford. Too bad its "assembled" in Mexico at least its closer to home but what do you do? Im begining to think the only thing we build anymore is problems.

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Glen in TX

02-26-2007 11:40:58




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
It's not just JD dealers and have gotten your same treatment from other brand farm equipment and truck dealers too that ordered parts and I finally just had to go find a TISCO dealer or other OEM dealer and buy parts off their shelf and be done with it. Brand loyalty is no more in many areas but a dealer with good service will keep customers no matter what they sell. Many big shot dealers and companies are going to left in the dark soon closing their doors wondering why they didn't cater to the little guy too on service! Corporate manufacturing has gone the wrong route 15 years ago so dealers are left with so back up and going out soon too. It's their own fault not the customers.

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davpal

02-26-2007 10:03:29




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I think all people are different and that is why you get treated differently at places. Some guys and gals are just nice and some are not. Business is surely changing though and I am glad for the places we still have around in our area. Lots of them have packed up and left because of a sluggish Michigan economy and an aging farmer population. Young people move out of this area. They can't make a living farming. Probably in another 50 years a tractor will get delivered in a crate from china and get sent back in the same crate to be recycled. Your parts man will be a girl in india taking your order over the internet! It is almost to that point now. It is rare to get personal service anywhere anymore. Later.

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mike a. tenn.

02-26-2007 10:37:11




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 Re: JD Dealers the no service dealer in reply to davpal, 02-26-2007 10:03:29  
geees! you guys are depressing me!! actually...it's not you, it's the fact that all you say is true. i'[m sure glad we have a long time family owned agco place here.
-mike



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jubilee johny

02-26-2007 08:31:52




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
For every brand of product or service out there is also the stories of the good, bad and the ugly. I don't know if your situation reflects the John Deere company or a local problem. In my own profession of dentistry, years ago many dentists didn't care whether you had a good experience in their care or not because they were the only one and you had no choice. Today, if it's not painless and if you don't have some empathy people will go somewhere else at the drop of a had because there are more choices out there...

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TomR Ont

02-26-2007 19:16:40




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 Re: JD Dealers the no service dealer in reply to jubilee johny, 02-26-2007 08:31:52  
At $180. to pull a loose tooth, $170. for cleaning and $174. for a filling, each thing they do now is another appointment. I think I should get a smile, but I wish they would take the $$$$ signs out of their eyes first. And park that BMW and AUDI on another lot, it give my rurty old chev a complex.



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Matt in TN

02-26-2007 10:16:15




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 Re: JD Dealers the no service dealer in reply to jubilee johny, 02-26-2007 08:31:52  
When I was in about third grade, I went to my dentist for a cleaning. I told him I had a loose tooth, purely in the interest of starting a conversation. He looked at me and said, "I don"t care about your tooth. I"m just worried about the money."

That was pretty confusing to a third grader! I told my parents what he said, and we got a new dentist soon after.



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jubilee johnny

02-26-2007 12:24:14




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 Re: JD Dealers the no service dealer in reply to Matt in TN, 02-26-2007 10:16:15  
I hope I didn't go to school with him since I went to dental school in TENNESSEE



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buickanddeere

02-26-2007 08:16:54




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 why suprised Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Welcome to human nature and American Corporate business. You are going to get the same average treatment from every other farm equipment, heavy equipment, heavy truck, automotive dealer and discount store. Don't know how people treat you in general or what your attitude is. Or if you expect the red carpet treatment and your bum kissed every time you purchase an oil filter. Oh, yes, you likely purchase filters etc at Napa figuring you are saving a fortune. Much to my surprise small parts etc cost no more at the Deere counter than else where. Around here the Goderich GM dealer remembers my name even though I purchase only every 3-5 years. The Walkerton and Listowel Deere dealers are keen, work hard and do their best. So does both the local farm supplys, tractor salvage yard and the feed mill. I pay cash up front and say thankyou.

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David Snipes

02-26-2007 07:56:30




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I am not as color or brand oriented as some. Because of the price of machinery, I send my business to those dealers that care and provide service. I also let the dealers with poor service know what I think of it and where I am taking my money. I also let the manufacturers know why they are not getting my money. If businesses get enough feedback from unsatisfied customers, many of them will make improvements. When we have legitimate complaints, we all need to speak out and write letters to the dealers and the companies. Our local AGCO dealer is Walter Implement. They usually keep an after hours phone number posted on their door and they expand their hours during harvest. I tried the after hours number on a weekend once for a part I desperately needed. The owner called me back within an hour. The used part was in his parts yard. He didn't even know me personally, yet he told me to just take it and settle up with him on Monday. Our local Case/IH/New Holland dealer could care less about service. I let him know where my money is going and why and I let others who are looking for a tractor know about it.

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JT

02-26-2007 07:53:16




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
That is the way the equipment industry is going. We have been a dealer for Ariens for about 5 years, move a little equipment, they just are not all that big a name in this area, they do not do a lot to promote their product and do not help the dealers, but I tried, got a letter last week, we were not buying enough equipent, they are cancelling our contract as an Ariesn/Gravley dealer. I asked the rep what about the customers I have sold equipment to, did not seem to care, said, "we will have someone in place in a week or two", otherwise my/their customers have to travel 40-50 miles to get parts and warranty service. All these manufacturers care about is the quantity, not quality like it used to be.

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Michael Soldan

02-26-2007 07:51:38




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
A dealer is only as good as his parts counter man. I have had parts men tell me that something wasn't available, went to another parts guy who went and got out the old microfiche machine, looked up a part number, cross referenced it , came up with a new number, came up with the part and I had it in two days. All it is is some lazy azz that doesn't want to exert himself to try and help, a poor parts guy can quickly ruin the reputation of a company ordering the wrong parts or in my case stating they are no longer available. It is a casual attitude that a lot of employees get, they need periodic training and pep talks about service, after all that's their job and if the service starts to take the company down their job will go with it, too few realize the connection

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What?

02-26-2007 07:30:33




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
As you know posting here won't change your dealers. But a well written, concise complaint to their website will at least get by someone who speaks American. You deserve better treatment than that.



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IH2444

02-26-2007 07:18:03




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I have a great IH dealer that has given me good service. Parts are always prompt, no matter how small the order.
Can't say on the other brands as I only have IH.



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barnrat

02-26-2007 07:11:46




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I do business with all, mostly parts. Deere, Case IH are the worst, NH it depends, and Agco particulary Massey and Valtra have been outstanding. It's no surprise that the local Valtra dealer is moving equipment as fast as he can get it on his lot. Just my observation. I do notice that Agco seems to be making an effort to keep the small family/Ma and Pa equipment dealer in business. where Deere, CaseIH NH have all gone corporate.

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jhill52

02-26-2007 07:06:57




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I visit several forum sites covering JD, IH, NH, and AGCO and the complaint is the same No Dealer Service. Everybody has cut help to bare bones and help changes jobs so often thej never get to know their job.



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gyger-----indiana

02-26-2007 06:34:50




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
what is there to service when all they sell is toys, clothes, pillows, blankets, plates, glasses, mugs, and the list is endless and growing. now i hear that they have bottled water. just something else to tack there logo on.



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Steven@AZ

02-26-2007 06:29:50




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Don't feel bad, there is no service anywhere, anymore!

Three years ago we moved down here to AZ from ND, wife desperately needed a vehicle so we went to all the local dealers. They all wanted us to fill out loan paperwork before a test drive, one even said to get the $%^&* out because we wouldn't be buying a brand-new vehicle anyway. So we visited a couple towns within 50 miles or so, same deal. I specifically remember at one dealer we asked for a salesman and had made up our minds we would just have to bite the bullet and buy new. Waited about 20 minutes and no luck. Every time I've been back to that dealer for parts, the salesmen swarm me - I don't need a car anymore.

Called up a dealer back home in ND that I knew very well. Talked to the salesman and told him that after test driving probably hundreds of his vehicles over the years I was finally ready to buy. He told me what they had, I chose, car was shipped out that afternoon and arrived here 24 hours later.

Just a ramble to let ya know that there is no longer service in the service industry...

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Dave Anderson

02-26-2007 06:22:55




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
JD is changing its market direction- they want to sell to yuppie homeowners and landscapers. JD just bought out Lesco, a commercial landscape supply company. How long will it be before the fertilizer pellets are yellow and green, cost too much and don't do anything?



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Coloken

02-26-2007 06:14:43




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Think we have forgotten how to run a business. I bought a computer part on the internet at about 9:00 on a Monday morning. At 10:00 O'clock, got a personal thank you from the seller--got the part in the mail on Wed. Oh'yea, his name is "Li".



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fixerupper

02-26-2007 06:10:51




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
No complaints about the JD, CIH, and Agco dealers here. CIH is also wanting to have fewer, larger dealers, so Deere's not the only one. Jim



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rbct

02-26-2007 05:55:54




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
worked with a plumber that use to tell people to get them off of his back, "don't worry, parts are on order." Its the economy with any dealer, with property taxes killing them, overhead etc., they have a rough life. Two nearby Chevrolet dealers just closed, a Subaru dealer left, and a 50 yrs old Chrysler and Jeep and Nissan dealer left, the workers came in and were told to clean up and leave. The owner stated that people are buying foreign cars. Just cleaned my driveway of snow, FOUR Chevrolets and one Plymouth. God bless this economy, it can't last with no changes.

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Mike Van

02-26-2007 05:39:20




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Doesn"t just apply to JD dealers. Years ago an uncle of mine owned a Chevy dealership, when someone came to look at a car, he washed the grease off his hands & went out with "em. He was gone a half hour a day, went home for lunch. After he sold [retired], the new owner wore a suit & tie - Get dirty? no way - Be there when he said? nope - He lasted but a few years where the uncle did 30+.



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caterpillar guy

02-26-2007 05:37:37




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I thought all dealers were that way. We used to have locally an AC,Case,IH,and Oliver tractors &the whole lines of Equipment and now just Deere and New Holland(Ford). The Deere dealer is carrying some of the short lines and the New Holland dealer is the same just had to add the Great Plains line and other tillage lines .No service so no loyalty . Thr Deere dealers have even came and went a couple of times.

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Oldmax

02-26-2007 05:25:05




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
JD Priced their selves out of the average market a long time ago but you used to get quality with the price That was OK iI didn't mind paying a little nore to get better quality , Bought a garden tractor 140 "I think"? lasted about 20 years no trouble . Went back to buy another was three times as high as Sears or Roper , Which would last at least 10 years so bought Sears . Still using to mow yard aftre 15 years . They are like all other small tractors Made over seas all under 45 HP . I have A Ford/New Holland 1715 very good little treactor for what I do with it .

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GY

02-26-2007 05:11:41




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
Sounds kinda like yall are crying in your breast milk. My Deere dealer is absolutly fantastic and I'm not just saying that either. Don't blame the company for the individual dealerships behaviour.



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Dave Midkiff

02-26-2007 03:52:48




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
I see your point. The motto "the customer is always right" still stands, or it should anyway.
John Deere is going down a path that has a bad ending. In my town the JD dealer just closed. Why?
Deere is wanting to consolidate dealers. My local
dealer was close to closing a deal with a dealer
in a nearby town to take over their dealership.
Deere did not want that dealer to have my towns
dealership. Deere wants this big mega dealer to
have it. My local dealer went to sign the papers
and were told no deal, this mega dealer is going to take over. They will open up next week at your location. My local dealer said no way. Deere does
not own that property and now they are closed down, he said "no deal - not on my property". Customers will have to travel 20-40 miles
to surrounding dealerships for parts and service.
I live in Wythe county Virginia, where I-81 and
I-77 cross. In state county rankings of cattle is
#5, sheep #10, forage #9, dairy #5, corn silage #
6. By the way the mega dealer is James River Eq.
Deere wants that mega dealer to have everything.
Deeres #1 postion could be threatened by price
fixing, their equipment is high now, it will go higher.

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Hard Knocks

02-26-2007 03:26:22




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 Re: JD Dealers the no service dealer in reply to NEIA Dan, 02-26-2007 02:59:29  
And American companies wonder why they are getting killed by foreign competition. There are a few good farm equipment dealers around but there are less of them all the time.You could call
Deere's customer service and go that route but why bother just buy from someone that wants your business.



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mike a. tenn

02-26-2007 03:45:05




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 Re: JD Dealers the no service dealer in reply to Hard Knocks, 02-26-2007 03:26:22  
MASSEY FERGUSON!!



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VADAVE

02-26-2007 04:02:15




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 Re: JD Dealers the no service dealer in reply to mike a. tenn, 02-26-2007 03:45:05  
Massey is built and sold by AGCO. You think Deere is high priced try AGCO.



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Short Bolt

02-26-2007 04:24:56




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 Re: JD Dealers the no service dealer in reply to VADAVE, 02-26-2007 04:02:15  
My family was in Ford dealer shipnet work in the 60,s. Made money, had a good customer following, Every One was happy. Ford got stupid and went on a power dealer ship move. Get big, Have a fancy building, set a lot of equipment in on a Ford floor plan. Dealer reps quit comming around. Ford wanted dealer to ice the Farmers cake, at Dealer expense. Well need less to say we were gone in spring of 70'. And my boyhood dreams were broken for ever.As a Dealer son I lived for Ford Tractors.

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Billy NY

02-26-2007 06:11:16




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 Re: JD Dealers the no service dealer in reply to Short Bolt, 02-26-2007 04:24:56  
Same thing happened here, we had the largest Ford dealership in the area, there was one other one 1/2 hour away. We had been pushing construction equipment sales, they wanted the other dealership to sell the yellow ones and us to sell ag. Ours was in the middle of ag country, but the big wheels did not see that ag was going down hill quick, but their yellow line up was still a good seller, sold 29 hoes to the utility company, dad was well connected from also being in the construction industry, so sales in that area made sense, as well as the industrial tractors being good models, backhoes etc. Tractors were excellent then, late 60's - mid 70's, but the ag equipment was not up to the same standards or so it seemed, so JD was still making those sales, big farmers were never going to change from green to blue, tractors maybe sometimes they demo'd them, but the rest was mostly JD or others. JD dealer was 3 miles away. Very similar attitude as you describe from Ford Motor Company Exec's, and it eventually it led to, "get your junk off my property". I remember the lot full of blue ones, and the shop which was huge, and the people, service was important at our place. No start calls in the cold weather, utility company tested out the service before buying the rest. 4 full time mechanics, parts dept. 2 floors, and all the books etc. service was important in that business. Had a flatbed, tilt bed with winch for picking up tractors, remember going on the runs with dad, was a long time ago. I thought it was great too, would have been cool if it survived somehow, boy the market has changed and with the equipment lines today in construction, probably could have adapted, service is still the name of the game, in all business. Not an easy business, but if you like equipment and mechanical things, how could you not like the business, even with the ups and downs.

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mike a. tenn.

02-26-2007 04:14:48




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 Re: JD Dealers the no service dealer in reply to VADAVE, 02-26-2007 04:02:15  
ok...case international then! actually, i was referring more to the "service" from agco, which is the original post's complaint. we have two agco dealers near here and i've always found them to be more than helpful.

-mike



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john cub owner

02-26-2007 06:28:07




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 Re: JD Dealers the no service dealer in reply to mike a. tenn., 02-26-2007 04:14:48  
I have seen that type problem in dealerships in about all areas, not just JD or agricultural. I do have to give my local CIH (about 50 miles away) a pat on the back though. They are Flieg's equipment, and most if the time I call and have them ship a apart. If I call in the morning, it is normally on my doorstep the next afternoon.



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Eric SEI

02-26-2007 20:02:47




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 Re: JD Dealers the no service dealer in reply to john cub owner, 02-26-2007 06:28:07  
We just have the one CaseIH 385 and some hay equipment. We did business with Bruns in Batesville until he closed. Now I go to Bane in Rushville, takes me over an hour to get there. As small an operation as we are, I was surprised to go in and be recognized at the parts counter. I think I have always been treated right there.



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