TRACTOR PARTS Allis Chalmers Case & David Brown Farmall & International Ferguson Ford & New Holland John Deere Massey Ferguson Massey Harris Minneapolis Moline Oliver & Cockshutt Kubota / Yanmar

TRACTOR MANUALS

Allis Chalmers	Case	Farmall IH	Ford 8N,9N,2N	Ford
Ferguson	John Deere	Massey Ferguson	Minn. Moline	Oliver

Tractor Talk Discussion Forum

Experience at a JD parts counter ....

Welcome Guest, Log in or Register

Author

Way Up Here

04-25-2005 19:00:44

Report to Moderator

I am restoring a 65 year old Case tractor and I've had to build up and turn down the clutch pedal shaft back to 1 1/16" diameter (where the pedal has worn it). I was driving by a JD dealership today, never been in the place before but I thought I'd check to see that maybe they had a 1 1/4" X 1/1/16" steel or bronze bushing that I might use after boring out the clutch pedal pivot. The guy stared at me like I was from another planet, or maybe I had a third eye in the middle of my forehead. He said he could only help me if I had a part number. After explaining what I was working on and what I needed he gave me the same response, part # or he couldn't do anything. I guess that's the way things are today, part number or nothing, at least in some places. Too bad things got this way, searching through a parts bin might have come up with something but he just didn't seem interested. Guess I'll make my own using some 1" pipe and make one myself.

[Log in to Reply] [No Email]

alg

04-26-2005 13:39:27

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Had the same problem with a New Holland dealer,they don't want to take the time too look up part numbers.If i go in there with the part number no problem.People just don't want to be helpfull anymore.

[Log in to Reply] [No Email]

big fred

04-26-2005 10:27:36

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Lemme get this straight. You go into a JD dealer first time, never been there before, announce you have a Case tractor and expect them to spend 5 or 10 bucks worth of their counterman's time to scrounge up a 2 dollar part?

[Log in to Reply] [No Email]

Frank M.

04-26-2005 18:49:53

Report to Moderator

Re: Experience at a JD parts counter .... in reply to big fred, 04-26-2005 10:27:36

It don"t matter what color the tractor is. It doesn"t even have to be on a tractor. A bushing is something that could be used on many things. There is a very good possibility JD had something that would work.
This might be a 2 dollar part, but suppose the customer happened to see one of those shiny green tractors sitting out there, and decides he likes it. A first time customer is an opportunity for repeat business. Good service will bring them back. Rudeness will insure they never return. If this counter person didn"t even try to help the customer, he blew the opportunity for repeat business.
I manage a farm store, and I"ll admit you can"t please every customer that walks through the door. But, if you don"t try, you"re not doing your job.
Sorry this is so long, but customer service is one of the things we really push at work.
Frank M.

[Log in to Reply] [No Email]

Way Up Here

04-26-2005 12:43:39

Report to Moderator

Re: Experience at a JD parts counter .... in reply to big fred, 04-26-2005 10:27:36

Actually, I don't remember me saying here that I "announced" the fact that I had a Case tractor. I thought it might be a good place to look for a bushing, I don't think that's all that strange is it? And as far as wasting their time I wouldn't think that any service counter puts a stopwatch on when you show up, at least I've never heard of that. Time is often "wasted" (as you put it) by any business but it's all part of being in business I would think. Man, I'm glad I'm not doing business with you.

[Log in to Reply] [No Email]

thurlow

04-26-2005 12:20:19

Report to Moderator

Re: Experience at a JD parts counter .... in reply to big fred, 04-26-2005 10:27:36

Well, big 'un, wondered if anyone else was gonna see that side of it; my thoughts, exactly. Bet that's not the first counter-person he's had trouble with.

[Log in to Reply] [No Email]

old fashioned farmer

04-26-2005 10:07:23

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Howdy,

Well, I have to put up a good word for one fella at my local (local being a good 30 miles away) John Deere dealer in Georgetown. I've learned that when I need parts for my stuff (all of which is 1960s or older) I specifically ask for this parts guy. His name is Clay, he's a little older than me (I'm 23)and he bends over backwards to find the parts I need. Once, when I was putting in a new gasket on the R, he tracked one down to a parts stock somewhere in Iowa. They had maybe two of those gaskets left. There's other fellas at that store that would probably get fired from McDonalds if they were as customer friendly there. Now, I am one who insists on having the parts manual so I can be sure they know what I mean and yet I still get a lack luster effort from some of those boys. Clay is something else though and I really appreciate it. God bless.

--old fashioned farmer

[Log in to Reply] [No Email]

Mike M

04-26-2005 09:34:21

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Yes that is a sad story indeed. I can't condone that attitude of the counter person. I do however know what brings that kind of attitude about.Work for a few years in the parts business behind the counter and we will see how you act after dealing with the public at large.

[Log in to Reply] [No Email]

Mike (WA)

04-26-2005 08:21:50

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Brings to mind a trip to the local IH dealer about 25 years ago (when there was still an IH, and there was still a dealership within 100 miles)- Old parts guy was talking to a farm wife sent to town for parts- "Now was it the biggest red tractor that he was working on, or the medium, or the smallest?" They provided good service, obviously.

[Log in to Reply] [No Email]

Tim...Ok

04-26-2005 04:46:14

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

I went to Green Country Ag,the JD dealer here in east Tulsa,was needing the rubber grommets and the governor oil line for my 1938 JD A,the woman(?) behind the counter looked at me like I was nuts,told me to go to the local plumbing supply place as she turned and went from the counter back into the office..I don"t believe I"ve ever been so mad at a parts monkey in my life..The NH dealer down the street I believe would do backflips for ya if you asked"em to,great bunch of guys there..

[Log in to Reply] [No Email]

3010 Ken

04-26-2005 04:26:05

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Your post made me think of the parts man at my local John Deere dealership.Mr. Billy is the parts manager and has been there for almost 50 years!He is very knowledgeable and I can call him up on the phone with or without a part number and he will get me what I need.Thanks to all for posting,I think I had better thank Mr. Billy for helping me so much.Oh,and by the way,I send my wife and son to get parts for me too!! Only thing is ,my wife always comments on the small sack of parts and how much it costs to fill it!!LOL!! HAVE A GOOD DAY, KENNY

[Log in to Reply] [No Email]

bdpayne

04-25-2005 22:00:20

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Just a comment from the other side of the counter. Don't take offense I work at a parts house in a small town in Washington state. I have had requests simular to yours and have spent hours on the phone and computer tracking down the right part. As in your case bushings are to numerous and different to try to stock all the possibilities. So trying to find an Original part or someone to make it usually takes longer than if you just went home and made one. As you said out of a pice of pipe. You have to realize that on these half a centry old machine we love to work on "work" is the key word. But every bit of it is fun that is why we do it.

Brad

[Log in to Reply] [No Email]

wilko

04-25-2005 20:54:29

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Bob certainly showed what's possible if a partsman cares and knows how to do the job. I knew one old boy at a NAPA store who could be sitting on what you needed, and if he didn't feel like moving he'd say he didn't have it.

[Log in to Reply] [No Email]

Davis In SC

04-25-2005 20:23:31

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Here in the Southeast, the folks at Bearing Distributors, Inc would have been able to fix you up in a hurry. No 0ffense intended, but it is hard to expect a dealer to have a part like that, or to be able to cross-reference it. I see the same thing on a regular basis, someone stops by the shop wanting me to drill & tap some weird foreign thread..... tap costs 100 dollars, but they want me to buy it & tap their part for 5 dollars

[Log in to Reply] [No Email]

Bob

04-25-2005 21:27:07

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Davis In SC, 04-25-2005 20:23:31

Davis,

Unless you've looked at the generic parts cross reference at a Deere dealer or on the web site, you can't even imagine how many parts they have cataloged by type and description. It only takes a couple of minutes to find a listing by size or description of all kinds of parts. Whether it was an item the dealer stocked or not, finding it is no problem, and delivery by the next day was almost certainly possible.

Deere has all kinds of competing manufacturers' part number cross-referenced in their system, too, but you either gotta go on-line and look it up yourself, or find a partsman worth his salt!

[Log in to Reply] [No Email]

WyoDave

04-25-2005 20:17:59

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

I"m sorry you had a bad experience but that is not necessarily how it always is. Around here its common to send a person"s wife, or son or daugther to the parts counter. If you don"t have a parts number just send the old part and they"ll come up with it. When I go to the John Deere dealership they know my name and whom to charge the parts to. Also I"ve never taken a parts number with me, and I"ve never had a problem getting parts. Sometimes I have to look at the computer to point out the part but nothing difficult. I don"t expect the parts man to know every model of tractor, combine, and implement they"ve produced over the last 70 years. Just my opinion.
David

[Log in to Reply] [No Email]

j meyer

04-25-2005 20:10:26

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

I work at a dealership, and frankly speaking from my side of the fence is that sometimes only a part number will get us a part for you. Bushings(or any little parts on the such) arent located in a big drawer of whatever anymore, or at very few dealerships. And besides, you should try your Case IH dealership for a part since you have a Case tractor. Granted a John Deere bushing should work, its just a matter of finding the certain one among millions of parts. Just something to chew on there...

[Log in to Reply] [No Email]

Don-Wi

04-25-2005 19:58:29

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Chances are a machine shop has either the bushings you need or can make you one. I do it all the time at work.
Donovan from Wisconsin

[Log in to Reply] [No Email]

Bob

04-25-2005 19:29:40

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

You can look it up youself at jdparts.com. The partsman certainly could have, obviously dumb or lazy.

Closest I could find is:

Deere # N206022 1.050" ID 1.260" OD 1.620" wide, POWDEREDMETAL, @ $3.20 USD

Deere #N302247 1.050" ID 1.259" OD 1.000"
wide BRONZE @ $14.75 USD

[Log in to Reply] [No Email]

paul

04-25-2005 19:26:55

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Way Up Here, 04-25-2005 19:00:44

Some still cared when they were using microfinch, but anyone who has only known a computer terminal does not know how to look for a part, only a part number..... .

--->Paul

[Log in to Reply] [No Email]

04-26-2005 09:12:06

Report to Moderator

Re: Experience at a JD parts counter .... in reply to paul, 04-25-2005 19:26:55

5-10-15 years from now you won't have that behind the counter "warm body" it'll be a touch screen or voice activated system. I use to use the counter help of dealerships,parts suppliers as a source of knowledge rewarding them with my business($$$ what little I have) if they earned it. Now its less expensive to order parts from places like NAPAONLINE.com or McMaster.com .

Try Link for the bushing or bushing stock.

[Log in to Reply] [No Email]

Gerald J.

04-26-2005 09:44:57

Report to Moderator

Re: Experience at a JD parts counter .... in reply to CT, 04-26-2005 09:12:06

McMaster-Carr's catalog number 107 (a couple editions out of date) shows a steel backed Rulon-LR bearing in 1-1/8" id and 1-1/4" od. 7800K47 (1 inch wide) for $12.06. The only other bushings in solid bronze (660) or porous bronze (841) with 1-1/8" ID are 1-3/8" OD so would need some lathe work to make fit. The 660 comes in lengths of 1" (6381K567), 1-1/2" (6381K568) and 4" (6381K251).

I've found better prices at bearing speciality houses and often a wider assortment of sizes.

Gerald J.

[Log in to Reply] [No Email]

mark

04-26-2005 14:53:05

Report to Moderator

Re: Experience at a JD parts counter .... in reply to Gerald J., 04-26-2005 09:44:57

Our local JD dealership recently sold out. It had been a family owned business for 50+ years. An outfit called Carmichels bought it. From what I understand the head madam of this outfit is a sphincterhead, caring for little other than the bottom line and his profits.....typical of the breed driven by 'new money' and their temporary status on this Earth. Now with that said, the family who owned the place were absolutely first rate. They did very well, but the owner was getting on in years and I understand the bean counters at Deere Inc. are pushing for dealer conglomerates.....those who own 4 or more outlets. So, the little guys are getting forced out. Anyway, if you went to this dealership before the changeover and said, I need a such and such to fit a whatchmacallit, they'd have said, "lemme see what you got. Yeah, I think I got something that'll work." OR, they would tell you where to go get it.

Now, the dealership has this fat retard perched on a stool who might punch a number into his terminal or might not, depending on if he's had a bowel movement that morning or not. Pisses me off!

Let me say one other thing, ANY business has nothing to sell but SERVICE. I don't care what kind of wrapper the burger comes in or what color the paint is on the machine.....they are for sale up one side of the road and down the other, and your/my money will spend at any of them. I want and demand SERVICE, if the dealer wants any of my money.

Furthermore, I speak from personal experience having owned two businesses and competing in a wide open market. I knew that what we had to offer was SERVICE, as the product could be duplicated at any number of similar shops. Had any of my employees ever blew a customer off because they were too lazy to wait on them or take the extra time to SERVICE that customer's needs.....that employee would have been looking for a new job, immediately.

[Log in to Reply] [No Email]

[Options] [Printer Friendly] [Posting Help] [Return to Forum] [Log in to Reply]

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]

Home | Forums

Copyright © 1997-2023 Yesterday's Tractor Co.
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy

TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.

Yesterday's Tractors - Antique Tractor Headquarters

Website Accessibility Policy