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maplehillfrm,pat
08-02-2006 12:56:22
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Re: OT: QUESTION OF MORALS KINDA LONG UPDATE in reply to magman, 08-02-2006 12:20:59
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well you did all you could have, some people dont think of there ebay account as a business where you have to keep the customer happy, or at least keep both parties on a level playing field, they messed up, they lost a good potential repeat buyer, its there loss your gain, as far as the part getting there damaged it should have been there responsibility to package it good in the first place, that is there job to make sure it get s to you in teh same shape as you bought it and they shipped it, granted sometimes it can get damaged in shipping , buit not if it is packaged good, I ship alot of fragile stuff and stuff like that you have to take an extra few minutes and package it correctly, you were right in refusing to send it back until you got a money order, thats how you paid, you should get it back the same way or better, what about paypal?,shipping is a touchy subject, with multiple buys that should have been put in one box and one shipping charge, they could have put it in one postal flat rate for 8 bucks, the extra 4 dollars could cover there handling but there was no need for double charging, its simple to send a refund, I have done it many times and continue to do it, but I have repeat customers and you should treat people like you want to be treated, chalk this up to experience, and realize as you probably have the few bad eggs, or greedy guys out there will get theres in the end, you did the right thing emailed them politely and asked questions in civilized manner, keep doing business in that way and you will be fine, you will find ebay wont do much in case of a problem, but I have found that paypal does some what more in teh way of investigation and getting to the bottom of trouble but they are all still in it for the money, they get it coming and going, good luck with your ventures and put this behind you, pat did they give you feedback on both of your mags already? because they can and probly would give you neg just because, they can also I believe leave a follow up , but I dont believe it will come back neg on yours feedback numbers,
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