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Farmall & IHC Tractors Discussion Forum
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Are all IH Case Dealers Created Equal?

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Plant Doctor

10-30-2004 04:54:22




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I am working on a Cub touch control. I posted a question here a week ago regarding how to check the hyd oil in the unit. Thanks to a those you replied. After adding oil I still had problems, so before disassemling the unit I went to my locate IH Case dealer to see what parts were available. I was told that very few aparts are still available and what is available is only sold as individual parts, no overhaul kits are available. OK, I ripped into the unit and found it needed new everything. I called a company that deals in afermarket parts and was told that IH Case can still supply all the parts, so I called my local dealer back only to be told that the after market company info incorrect. I called the aftermarketer back and they gave me a number for a dealer in their area. I called and they got me the parts in three days??? What gives here? Aren't all IH dealer using the same warehouses? I like my Farmall Cub and AV and enjoy keeping them in good shape. Isn't the Dealer there to serve us? It isn't like I owe them money or anything, it is always a cash deal? Were did I go wrong?

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Midwest redneck

10-30-2004 12:08:07




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
I remember reading here about a year ago where a guy or relative of the guy bought a new CaseIH tractor 70HP or so (big money to me) and the engine had problems, warranty issues, bla, bla bla...it was a lemon. And get this the CaseIH dealer gave him a new 70HP tractor for free, that is what he said. I will say that dealerships in general, Ford, GM, Xler, tractor dealers are all different because it depends on the owners and the way they act towards their customers and employees.

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MadMallard.....NY

10-30-2004 10:03:10




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
We use to have three IH dealers here. Now down to one, due to retirement, and all he handles is construction equipment. Doesn't stock even the simplest parts. Everything has to be ordered. That and the fact IH/Case is obsoleting most of their older parts is why my last tractor was a John Deere. One of my reasons for choosing IH originally was the that one dealer, who's retired, was open seven days a week 7-5 pm and reopened from 7-9 pm. And he was very helpful in diagnosing and solving your problems.

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RED DRAGON

10-30-2004 09:53:51




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
Plant Doctor,
All Case IH dealers are not created equal, just like the parts people that get help you with your parts needs.



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Paul in Mich

10-30-2004 09:24:57




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
I have found that not only the dealers from one area to the next arent equal, but within the same dealership, parts and service personel are not equal either, in knowledge, nor in willingness to network for hard to find parts. There are two Case NH dealerships in my general area within 50 miles of eachother, owned by the same company, yet in each, it depends greatly who at the service desk or parts counter I talk to. I"ve found that schmoozing the right parts man is of great value and virtue.

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lee

10-30-2004 07:36:51




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
The guys have all said it. The dealers are not equal. Some make it their business to help people.
Others don't. Probably more don't than do. Many would just rather see these old tractors from a distance. Their people don't know much about the older machines. They don't want to keep parts around and they don't want to be bothered looking up and ordering parts. There's more money and less hassle for them in the new. So find a dealer that deals in the older iron. With the price of gas it's sometimes cheaper to order by mail. We have a fairly good Case IH dealer 40 miles away. I just call and order on the phone he ships the parts to the house.

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Buzzman72

10-30-2004 07:36:33




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
All Case-IH dealers are independent businessmen...and as such, they can (mis)manage their business as they see fit. My experience in the parts business (nearly 40 years) has taught me that, if you can keep the customer happy with the level of service you provide on the OLDER equipment, there's a very good chance you'll win his business when he's ready to buy NEW equipment. Unfortunately, not all businesses think that way...to their own detriment. Today's NEW equipment is TOMORROW'S old relic...it's ALWAYS been that way. Ford Motor Company, for example, will sell you NEW fenders for your '55-'57 T-bird or '64-'66 Mustang, because of customer demand, but a lot of dealers will STILL tell you that they don't make 'em anymore....so don't EVER just take anyone's claim that "you can't get it anymore" at face value, without doing a little research elsewhere.

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Farmall Don

10-30-2004 07:15:56




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
No! I have three dealers within a half hour radius. Two are good and one is almost worthless and treats their costomers poorly. Its all about management in my opinion.



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jhawkr

10-30-2004 06:03:46




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
i have had your experience. i live in central Ks and my local dealer won't even try to find any parts for my H, even when you have a part #. i buy everything from carter/gruenwald in Wisconsin, have had very good service from them, and generally get my stuff in 3 days.



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CNKS

10-30-2004 13:25:33




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 Re: Are all IH Case Dealers Created Equal? in reply to jhawkr, 10-30-2004 06:03:46  
I live in SW Kansas and have had NO problems (except that some parts seem to be gold plated). When I purchase a tractor, the first thing I do is buy a parts manual. I give the parts guy the number, he enters it in his computer, only occasionally is there a part that he can't get. His computer doesn't care if it's a 2004 model or a 1939. He doesn't stock many parts, but if I get the order in by 10:30 AM it is there the next day from Kansas City. Other depots, 2 or 3 days. The only problem is that some of the little used gaskets, etc often come in sets of 3 or 4, I have to buy all of them, since I seem to be the only person that ever wants them. I had to buy 6 disk brake rubber boots, all I needed was two, but I'll use them eventually. All the guy needs to know is how to use a computer.

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scotc

10-31-2004 09:47:19




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 Re: Are all IH Case Dealers Created Equal? in reply to CNKS, 10-30-2004 13:25:33  
When you get those gold-plated parts is it obvious or does it seem the plating is somewhere that you can't at least show it off like we would like to do when we get them?



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CNKS

10-31-2004 18:34:05




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 Re: Are all IH Case Dealers Created Equal? in reply to scotc, 10-31-2004 09:47:19  
Hard to tell by looking, it's just that my "tractor allowance" gets so depleted by the middle of the month that I must be buying gold somewhere. As to the discount -- I bought a $5300 lawn mower from the local JD dealer in 1996, if I'm lucky enough to get the right parts man I get a 10% discount on filters, blades, etc for it. I asked the Case-IH parts man, and he said "not in season" -- don't get it in the winter either -- since I don't farm, I've never bought any tractors there either, so I'm not one of their bigger customers.

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lee

10-31-2004 14:40:12




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 Re: Are all IH Case Dealers Created Equal? in reply to scotc, 10-31-2004 09:47:19  
Biggest problem I have with those gold plate parts is how they flat out tell ya they can't give 10% off. They won't even talk about a price break. I can't even talk about how many times I walked out without pieces I've needed. I'm still lookin for a 90 degree fitting for the hydraulic power steering cylinder on an IH 354 they tell me they want $50 for it. I could not believe it. I walked out. I still don't believe it, I'm lookin for the guy that stole the one off my tractor. I couldn't believe a guy would steal such a part but now I know why.

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scotc

11-04-2004 19:59:50




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 Re: Are all IH Case Dealers Created Equal? in reply to lee, 10-31-2004 14:40:12  
my dad gets along with the owners of one of the nearby dealers. they asked him what price he wanted for a rather expensive part one day and showed him the book there was 4 prices listed for it, weekend warrior, big-time operation, frequent customer, and city-dwelling lawnmower people, I can't remember what the exact terms they used were though.



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catmandoo

10-30-2004 06:43:58




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 Re: Are all IH Case Dealers Created Equal? in reply to jhawkr, 10-30-2004 06:03:46  
i think it comes down from management,if you can"t fix the old stuff,we"ll sell ya a new tractor!i had a partsguy somewhat like that ,the first time i went in looking for parts for my 3414 backhoe,he just laughed at me,and after about 20 minutes he finally dug around and found a parts fiche,and lo and behold the parts i wanted were still availible,actually he had some of them in stock (the hyd filter and fan belt)now he doesn"t give me crap anymore,he looks for the parts first,then laughs at me when they aren"t availible or have to come from pakistan or new guinea.

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bermuda ken

10-30-2004 05:47:33




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
Plant Doc....Your dealer is stupid and lazy. IH still offers several kits to fix the Cub Hydraulic system. We stock them here at Carter & Gruenewald www.cngco.com if you need them.. Contact us if you need help with your IH.



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Bigdog

10-30-2004 05:09:41




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 Re: Are all IH Case Dealers Created Equal? in reply to Plant Doctor, 10-30-2004 04:54:22  
Dealers are far from equal. It depends on how much your parts guy wants to serve you. Parts are available. And kits are definitely available. What my local dealer doesn't have, he can get me within 24 hours. If you have no luck locally, try Carter & Gruenewald online. They can fix you up.



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