If you bleed green

If you bleed green and want to be burried in Moline,you might want to stop reading right now,because today was about the absolute LAST STRAW with a Deere Mart,or WAL-Deere or whatever their business model is for Deere's Super Stores.
I had a cracked sleeve in a cyliner on my 1020,genuine Deere part,but that's not the issue. It's a 75 mile round trip to the dealer,I took the sleeve with me. A porky little sh!t with an ear ring in his lip waited on me. I TOLD him,make sure you order the right one,there's a split in the serial numbers. Here's my engine serial number,here's the 2 different numbers on those sleeves. Told him I'd pay the extra $20 to have it drop shipped so I didn't have to go back. It came today and I KNEW,ABSOLUTELY,while I was cutting the tape on the box that it wasn't gonna be right. I was right. Called them,of course there's no more chance of getting the same guy on tha phone than there is at Wal-Mart. This guy just wanted to argue with me and tell me they were all the same. I had to raise my voice a little,but he FINALLY found the split in the serial. He said he'd have it in the morning. Told him it was real d@mned nice I paid the extra shipping and STILL had to drive all that way to exchange it. He really didn't seem to give a rats @ss.
That company WILL go the way of GM if they don't make some changes and stop all the consolidation of dealers. I was ALL Deere back when we had a decent local dealer,but that LAST time I had any decent service from that company was just before that dealer closed 20 years ago. This 1020 is ABSOULTELY the last Deere I'll ever own. I'm actively looking for a New Holland or a Massey to replace it. I'm through with this crap.

I'd say sorry for the rant,but if I was sorry,I wouldn't have posted it.

I hear ya loud and clear, and agree 100%. I am lucky my dealer is only 40 miles away and has some great parts people that have been at the counter (all 3 of them) for over 10 years each...and they are NOT young punks!

However, even they make mistakes....so I usually look my parts up before I go in or just call them with the parts numbers. We then make sure we have the right ones coming, even then, sometimes I get a surprise when the part has been substituted with a lesser quality piece of crap!

I went through the same nonsense - but it was the dealer's fault, not the fault of Deere Company.

I needed engine parts for my Deere 1010 and a friend's 300 industrial. Even had the proper part #s in hand. Walked into the local Deere dealership - and yeah - a young guy with ear-stud, earrngs, and half-pink hair started arguing with me - telling me that the parts I wanted were wrong. I soon found out he did not even know what a 1010 is!. A 300, sure . . . he told me it's a garden tractor (instead of a yellow 1020). Then the service manager came out, and it wound up he'd never heard of a 1010 OR a 300. He argued that they must be some sort of compact tractors. I don't think there was a person in that building over 30 years old.

So, here I am. Worked at many Deere dealerships as a mechanic since the 1960s, had all the correct part numbers with me, and still got nothing but a run-around.

I get much better service when I call the parts place at this Website. Nice people who know a lot and are also open-minded.

So you had a bad experience with one punk at a dealership and that's it for Deere?

same type of problem here also except deere pulled their franchise from this place and its a late 40 something guy i was looking for a rebuild kit for a 45 w loader i told him it was on my jd 70 he asked a bunch of questions i gave him part number he claims that loader fits a 3010 after more arguing i got him straight and got the right part funny part is i worked at that dealership in h.s (im 28 now) he wanted me part time not full time said cuz i was young he needed someone that knows about the older stuff well i know more about this antique stuff than the rest of there shop combined with the exception of 1 person but also you get what you pay for in labor around here

If you want good service go to Holte Imp. in Baudette, MN! Everybody is over 45 and the business has been in the family for 65+ years that I know of. My father bought an R in 52 on my first birthday. Its one of the few dealers left in northern MN. I know what you mean about the blue haired punks with the ring in their lip, I try to avoid them, once in a while they will surprise you and actually be helpful!

That loader does fit a 3010,my neibhbor bought one new.

Don't know about the Massey, but I took a hard look at the New Holland/Fiat last year and decided that I would rather keep on fixing my Ford for a while. With any luck, somebody will bring a quality product to the market.

I've had the exact same experiences as you have. You could just do what I do now. I just go online at deere.com and order them there. I just have them drop shipped at my closest deere store which is a lawn and garden center and I go pick them up when they come in. That way if there is a mistake I know who to blame, me (unless someone pulls a wrong part from the bin).

slim

Part of the problem in itself in the John Deere Tech program (it reminds me of WyoTech and there are some real idiots at the one in Laramie, WY). My brother is going into the program next fall and he was amazed at how many future students were their that didn"t know how to drive a tractor let alone work on one. He does have an attitude problem but my guess is that is going to go away when he lips off to someone after he is out on his own....One of the things that is confusing and I blame strictly JD for this is they are now reusing model numbers on the compacts that were once used on older models I.E 7520

P.S my brother knows what a 1010 is and is smart enough to call his brother if he doesn"t have a clue about something old.

You should try the Huron Tractor parts counter in Walkerton Ontario.
Even though I'm in there half a dozen times a year. They call me by name and make certain the parts I need are correct.
No problem exchanging a mixed up bracket on my 22B ripper which was missed when swapping from the 1" to 1-1/4" shank.
They even keep a JD calender for me every Christmas with even asking.
If things go well there are going to be a couple of new JD machines purchased at Walkerton this spring.

They must do it different for you, then here. Here, Deere Co. requires me register with a dealer, get a username and password, etc. Then, I can look up parts and order through that dealer. I've tried it twice and both times, the order did not get placed. That because it's not in the hands of Deere Co., it's in the hands of that local dealer and whoever is handling email and parts orders. The second time the order was not done, I called the dealer and asked what was going on. He told me they like to call customers by phone and verify on-line orders - and they hadn't gotten around to calling me yet (after a full week had passed).

My CNH-Fiat-Streyer dealer is OK. I talk to one of the owners once in a great while and the GM will usually try to say Hi when I go in. The parts guys usually do well, they understand serial # breaks and watch out for them,and they pretty much always get me the right part and usually promptly and usually for no more than three times what you would expect to pay.. The service dept. ticked me off last spring when I took an assembly in to get an old sleeve pressed out and new in, and a little cleaning and reassemble. I estimated three hours and they hit me with eleven. It's the first time in about eight years that I had them do anything for me so I am going to think a little more before I do again.

That kind of service happens in megadealerships of other colors too. Been in a lot of implement dealers of different colors on the harvest and the worst ones for having a non-caring attitude are the big chains. Except for one independent red dealer in Kansas who is no longer in business. I thought he was gonna take a swing at my friend once when my friend pointed out to him that he was jacking prices. Jim

I have really good luck with Tri County Equip in Caro. I have a skidsteer which they don't see very often but they take the time to find the parts I need.

I was having trouble getting a 2 piece seal in correctly. i took it in and the service manager put it in for me - no charge. I am lucky here because this is a big JD area I have 5 deaer stores within 40 miles. All owned by the same company.

Jerry

Didn't realize that. I did have to register and used the lawn and garden center as my dealer. I thought this was just for the shipping destination. Then I ordered online and went and picked my stuff up with no problems. Have done it several times now. No one has ever called or emailed me to check orders. Don't remember for sure but I also think I paid online. Maybe since they had my money they didn't have any problems placing the order.

slim

Didn't realize that. I did have to register and used the lawn and garden center as my dealer. I thought this was just for the shipping destination. Then I ordered online and went and picked my stuff up with no problems. Have done it several times now. No one has ever called or emailed me to check orders. Don't remember for sure but I also think I paid online. Maybe since they had my money they didn't have any problems placing the order.

slim

Amen to that. Tri-county in Burton is real good, good parts counter guys and the sales guy was very good.

What is the name of the dealer, and location?

What city are you in? I dont remember, I think you are NW of Lansing, Yes?


Tri-county Deere dealer in Caro or Burton may be closer for you.

I don't think it matters much what dealer you have or what color it is; that can happen anywhere.
Best advice I can give you... enroll in Deere's online parts ordering system and look it up yourself. Do the same with NH... it's much faster. Give them the numbers you need over the phone and have it all drop shipped.
I'm not trying to excuse what happened to you... but it happens... and it will happen again.. so you might as well cover the bases yourself and avoid wasted time and shipping costs.

Rod

there's those same non experienced tatooed jewelry wearing crackberry button pushers in all sort of places of work! especially when you put the old part in their face and their still lost in space! i have experienced the same problem at diff. times. AND then other times you can get someone who will bend over backward to help. just no pride in work ethnics with some people. one more example i just thought of... was standing in line in mcdonalds no one behind me. the girl served the person in front of me then looked at her watch and said "im on my break now". she just walked away and left me standing there. then the manager walk up front and i let him have it. all she had to do is serve me and the line up was done then go on break.

Our JD dealership has several stores through out the state. Our only JD Tractor is a model 50 we restored we have a model 1209 swather amd a hoe drill/ getting parts is no problem. have ordered on line and at the store, always on time and right part even though it is old equipment.
gitrib

I know exactly where you are coming from,but it's not only Deere, at least 30% of the parts that I order from anywhere are wrong, broken or I don't get them when promised. I work on tractors, trucks and all types of equipment for a living. Nothing is more frustrating than to get 4 or 5 pieces of equipment spread out all over the shop and nothing to fix them.The number shufflers behind the parts counter know nothing about mechanical things,just numbers and all they are looking for is quitting time and payday.I have a good friend that has 6 New Holland tractors ,under warrenty. Last month 4 of them were broke down and couldn't get any of them fixed.

It's funny you should post this but there was a thread like this on here within the last two weeks and I responded. I indicated my displeasure with a couple of the chain outfits and then the darndest thing happened. I go into the nearest blue store and it seemed like somebody had read that post as the attitude had swung around tremendously from what it had been for the couple years previous. We shall see if this is long lasting but if somebody reaches out I will reach back in turn.
Sorry for your troubles but I have to give the green guys credit for working with me even though I am a small scale customer. They have been the most consistent over the time I have been in business.

Dont think your going to happier dealing with New Holland. Ag side is better than Construction but both divisions have major issues wth parts support.

There is a reason for Deeres mega dealers and its because a stand a lone dealership today cant afford the operating cost.

With every new model you are sent and invoiced the required special tools. If your a muti store dealer you buy one tool set and ship it around as needed.

Have you priced a dyno lately? A single dealer store cant afford the cost and having a dyno is a dealership requirment.

Having the means to deliver what you sell is also a dealership requirement...... Have you priced a semi and equipment trailer lately? This is a unit that will never recope its investment for a dealership and is a money pit.

I hear all this mega dealer bashing but the operating cost are too great for a single store operation to survive.

I worked for one of the last stand alone dealers in Indiana and know first hand what it takes $$$ wise to just turn on the lights every morning. With multi stores you get to spread some operating cost around.

If you have problems with counter parts personal who not just oder your parts online and have them shipped to you? Simple,easy and if you receive the wrong item you have only your self to blame.

If the time you took to post your rant you could have had that part ordered and on the way to you.

Ok I had to chuckle but only because I've been on your side of the counter also. You just want to slowly rip out each and every piercing, then in my case shave the rooster comb hair cut.
Just today I went to the parts store for oil and a filter. When the questions got to "Is it a four or two door?" 4wd? stick or auto? I kinda hotly said "Who the H**! cares" Nobody thinks any more The computer told the counter person everything. And don't dare ask a question unless you want a 4 min. blank stare. Damn now I'm getting mad all over again

Baders in St Louis. I quit dealing with their Portland location for the same reason. Last straw there (after the time the parts manager told me to just keep doing what I'd been doing because he didn't have time to order a part for me) was when I needed the long drive shaft down the side of my 450 hydrapush manure spreader. I drove down there,ordered it in person and paid for it. He was in a big hurry,as usual. Get the money,who's next? Step up. They have parts dropoff locations. I told them to drop it at the fretilizer dealer dropoff. He said it would be there mid afternoon. I went down at 4 o'clock,they hadn't gotten there yet. I waited an hour. The owner of the fertilizer plant called to see where they were. They said they would drop it at my house. Got there at 7:30 and dropped it off and left. I opened the cardboard tube and THAT was the wrong one. It was for a 780 tandem. Just more of the same do it quick instead of doing it right garbage that they're famous for.

I probably would have,but the dealership is right across the road from the stackyard and I was there with a load of cattle. So,why not just drive across the road,order the part,pay for it and make sure their "EXPERTS" get it right?

Of course if the parts are made in China you have to expect what I call "Chinese Quality Control". Which means ship it without ever checking if it works or even if everything is in the box, let the customer bring it back if something's broken or missing.

Massey would be my first choice. I've been dealing with an excellent Agco dealer since Deere started this crap a dozen years or so ago.

Showcrop,
I asked the service manager what it would cost to replace the clutch in Bro's 5000. He was close on parts, and said 14 hours in the shop!
My brother, son & I did it in 7 hours in the barn cellar, including removing and reinstalling the loader!!

I think the genuine John Deere sleeve that I pulled out of there must have been made in China or worse. It was pitted DEEP all the way up one side. Straight up just like it was a seam or something. It pitted so deep that it finally cracked through to the inside.

For mine,the biggest problem with john deere and their online parts ,is that they force you to use the dealers from thier list .
With new hollard , I can buy ( and have done ) new holland parts from messick in the usa ( or anywhere),and freighted to New zealand alot cheaper than buying locally. At least it gives you options ,and price comparason. freight takes 5-10 days but not a problem usually .used both

I just went on the Bader website. That dealer network is about as big as Tri-county. You need to contact an owner or manager of that outfit and tell them you are pi$$ed off.
As bad a shape as the Michigan economy is NO-ONE (not even big Deere dealers) can afford to lose customers.

Like Dr. Ruth says: Bigger isnt always better.

We had a 5010 on the farm a few years ago. I went to my dealer for a part and he asked if it was a compact. I said yes an 18,000lb. one. We had a very good local dealer here in southern WI with several stores,they were boughtout by a big dealer and nothing is the same. Only two of the original employees remain.

i don't understand deere's corporate thinking either. we have the oldest deere dealer in the u.s. [creeger's at tiffin ohio] and the company will probably make them sellout to a big many store dealer. that's progress?

I think that Mother Deere's infinite wisdom is that a large multi-store dealer can "afford" to keep piles of inventory on the shelf and move it from store to store to suit the customers.

Here is another angle on the same general idea. Have you noticed what sort of people serve you when you go to a pharmacy, or any sort of high tech business? It struck me recently that many doctors, hospital workers, computer types, it seems like any occupation that requires higher education, that a disproportionate number of them are either Asian or Indian. I don't have anything against them, in fact my PCP is Vietnamese, and he LISTENS to me when I go in. My daughter is a PHD and my son has graduated divinity school, and many other young people are getting good educations in order to have good futures but where are all the locally raised young people that used to fill these positions? What are they doing now?

Been that around here for quite some time already.

I used to do some fixing for neighbors.got only 1 JD dealer left in a 150 ml radius,parts guys look like aliens,more steel rings and paint on their body than an ancient knight templars armor.

They have no clue when it comes to parts and when i order by phone they have to send me a fax with a breakdown for me to verify part and nr and me send it back,and they still manage to order the wrong part.

I got less trouble with my Cockshutts,prob for the reason that i have had hardly a breakdown that requires Dealer parts.

I wonder how its gonna be 50 yrs from now.

By the rate that is going,in 30 years time there won't be a white man left in North America or Europe for that matter.
They are either dead or cross bred.

So lets see 3 of you did it in 7 hours is that not 21 hours.. He probably wasn,t to far off on the 14 hours..

Thamks for reminding me of THAT! I needed an elbow/swivel for a hydraulic hose too. 3/8ths O-ring male one end to go in the cylinder,1/2 inch female pipe on the other end. He went out back,took the broken one with him,came back in a few minutes with one. Good thing I looked at it. it was 1/2 o-ring male instead of 3/8ths. I told him it was wrong. He went out again. Came back and said they DIDN'T HAVE IT! Something THAT simple. Had to stop at a farm supply store on the way home and get one.

BTDT! A year ago I needed a gear for the John Deere 700 grinder mixer. Went on line,looked it up,ordered it,hoped it was early enough in the afternoon to get it on its way since I needed it right now to grind feed. Next morning,mid morning,I came in the house,the answering machine was blinking. It was the dealer (same one). Needed to confirm the order. Asked all the same questions that they would have asked if I had called them to ordr it in the first place. If I HAD called them,I might have had it that day instead of skrewin around confirming the order.
Bought a New Holland grinder in the spring.

There is a name for that.Its erosion.Cummins diesel engines used to be bad about that and you have to run a water filter on engines with sleeves like that or they will crack because of it.They make test strips that you can stick in the water to see if the filter needs changed or not.Dont know what John Deere does about it.There might be an additive that you can buy to put in your water to cut back on that.

I call them up, They are 56 miles away. now we have JD dealers closer if you want to buy a lawn mower or toy of some kind. But if you want real parts for real tractors you have to drive 65 miles. Ok I call them up with the model number, Serial number, Series number, Part number, and ask to check availability. Now for 10 minutes of mixed elevator music mixed with propaganda of how important my time is to them and how much they appreciate me doing business with them and how they will take my call in the order it was received. The someone pick up and asks "Who are you holding for?" I say the parts man that has all the information. Now in the background you hear " Who is helping the gentleman on line whatever?" I take an additional blood pressure pill because I know whats going to happen next.
You hear in the back ground from clear at the other end of the store,"He went to lunch?".
" Sir? How can I help you? The other service tech is tied up with another customer right now."
I give him the information again and he "says please hold." More elevator music. On the other
end "Who are you holding for?" Parts I say "Thank you sir" and in the background you here " Parts, Line whatever" Then the same guy picks up the phone and says "Sir were you the one that was asking about the 3020 whatzits?" No I was calling on the 2020 thingamajig. " Sir can you hold while I look that up" Yes and can you discount the cost of this phone call? " I wish I could. We get a lot of those requests hehehe" click more elevator music. " Sir we show that there are 3 different part numbers for that." Do you have them in stock? "well we would have to have you bring the old part in and match it." Ok, so they don't show a breakout by S/N? "They do but I cant tell you which one you need. We'll have to try to match it. (note: the key word is try) So drive down walk in and the first hing I get is a sales man asking what he can do for me. I am a nice person so I say nothing today and continue to the back. The sales man is kind of shadowing me. Thinks because I am old and use a cane I am also stupid and dead. I place the part up on the counter and look around as everyone standing there looking at me has a telephone in his one hand and a cell they are texting on in the other. Two are sharing pictures of I don't know what. I ring the bell. One of them comes over and says, "Someone will be right with you." Not one other SOB in the place and I am standing there waiting on someone to quit playing grab a** and help me. Finally I ask for John Jones or who ever I spoke to on the phone and he says " How can I help you? and I give him all the information and he gets his computer going and then asks me what its off of. Like I haven't already told him. It's off a 2020. Salesman behind me and to the left" 2020? Isn't it about time to upgrade that? We have babble babble babble on sale and I guarantee I can qualify you for it. When your done here come and we can see if you can't drive a new one off the lot." Back to parts guy. "Ok sir we don't have that part and never have carried it as far as our records go so I will have to order it for you. It will take 7 to 14 business days and there will be a shipping charge of $exorbitant. Would you like to think about it for a bit? Now totally insulted I say Order the damn thing and drop ship it to me here's my address. "We can do that but there will be an extra $exorbitant in addition to the original shipping charge. Here's my credit card; Take my money and leave me my sanity it's all I have left. As I walk out the door trying to do it in a manner not to attract the Vulture's attention I fail and he's calling after me. He says" you look unhappy. Can I help you with anything?" Stupid me me thinking that he just might be able to I tell him I am pi**ed about the whole thing and Mr. Vulture says" Well you buy this whatever whatever, and I will see that they will drop the shipping charges." Nothing funnier than watching an old man with a cane trying to sprint across a gravel parking lot like a pack of hyenas are after him. I actually wanted to swat these people with a big stick.

I stopped at my Ford/ New Holland dealer to pick up a top link that had gotten bent on my Ford and was talking to the parts man and he said that unfortunately he hears these horror stories all the time and even from about both New Holland and IH. But more from JD than anyone else. If this was just a one time thing I wouldn't think anything of it but this has been going on for the last four or five years. Here in New Mexico finding dealers is hard. There is only one John Deere within 300 miles of me and the only Massey/ Agco is 150 miles away. My Ford/ New Holland just lost their New Holland sponsorship because of low sales. So they have gone independent. Didn't hurt their business at all. Why? Because they know how to take care of their customers. They will bust their butts to find any part from any manufacturer. They have picked up and keep older parts manuals from outfits that have gone down the road. I now check with them first before I go to the regular dealer. Dan actually got some Massey parts for me cheaper than I could get them from the dealer. The dealer gave him a break on the price and he passed it on to me. hehehe. And no shipping. Oh well, I have vented and wish all of us a Happy and Prosperous New Year

P.S. When I got the part it was the wrong one and I got it 23 working days after it was ordered.

1st off I agree with you. You will have to take into account that the parts person may be making minimum wage. You will not get the best and brightest at that pay scale. It is just another way to cut cost and profit by economics of scale. In short it is what the consumer wants-whether at Deere, Walmart, or any retail business. We have moved towards homogenization at a break neck pace.
Secondly I teach school for a living and I firmly believe you have not seen anything yet-the lack of cognitive skills and shallow thinking is only beginning to raise its ugly head in our society. In today's world if it cannot be quick and instant people loose interest fast. Texting and cellphones have created a generation of drones who cannot read, write or think. We spend all our time raising the ability of the bottom 10% at the expense of the top 20%. We need people to find alternative sources of fuel, discover a cure for cancer, get us to mars-todays schools will not allow that. You cannot have high performing students-IT EMBARASSES THE LOW PERFORMERS.
Thirdly most homes are broken with a father figure that is shadow at best. What does all this have to do with ordering parts at a John Deere store. I would argue plenty.
good luck in your endeavors!

Holy buckets!!!!there are some long winded replies to this post...

What is sad is that the loser punks that look like a freak show are actually hired by companies and have to talk to customers. Society itself has dropped to a horrible low. In my day (I am now 42) as a kid under 25, Almost No-one had tattoos unless they were in the military and NO women had tattoos unless they were rough biker dykes.
Kids today, (I am speaking of the under 25 crowd) think there is nothing wrong with talking on their cell phone at work. (cause after all their loser friends are more important)
Seeing cute young women in their 20s parading around half naked at the grocery store with tattoos and body piercings makes me sick.
When corporate america stops hiring the freak show clowns for any job then America will become a better place.

I know what you are talking about.Its not just John Deere.Most auto parts places have somebody like that nowdays.It takes a long time for a parts man to be good it seems like.I just called a parts man at a truck shop the other day where I worked back in the 1980s.I asked him about a brake chamber and first he said he didnt have it.I knew better than that,but then he looked on the shelf and there it was ,and hes been there over 10 years.Some people just dont care.I guess they work cheap and they keep them.
The computer has made things worse for people who werent around when there was no computer in a lot of ways.
Im 55 and I remember my dad having the same trouble with getting stuff for a TO 20 Fergusen back in the early 1960s.I remember him going behind the counter and pointing out the part he needed in the parts book.Of course this was after trying to get the lazy or brain damaged parts man at Massey Fergusen to even look for it for 30 minutes first.
So its not just John Deere as far as thats concerned.
Try a Caterpillar place if you think John Deere is bad.

You took all the needed info in and they got it wrong. So they should send a call tag and get the wrong one picked up and send the right one out with no extra shipping charges.
Tell the manager that is what you want done !

I have been on both sides of the counters and know what it's like. Parts guys don't get paid well at all !
I use jdparts.com all the time to prelook up my parts myself too. Other places have this feature too.

Dont worry DEERE is building a multi million $ plant in China, Things are bound to get better.
TAKE YOUR DEERES and SHOVE em WHERE THE SUN DONT SHINE..CHINA JOHN DEERES Whats next?

Any color tractor used for work is only as good as your closest good dealer. Both red and green iron dealers around here have been bought out by Wal-Tractor type joints and they both suck real bad. Our local blue dealer is still owned by the same guy who has had it for years. When you walk in the door you have to walk past the owner/salesman's desk. If he is not on the phone or with some one he will stop you and ask how the world is treat'n you while you are on the way to the parts desk to buy a fuel filter. Kinda nice have'n an owner act that way.

Dave

I am sick of hearing this deragatory "Mother Deere" bulls&it. If you don't like them,buy the imported stuff and shut the &uck up!!!

English majors, Bachelors in Communications, if you're lucky (*cough*) an MBA. Lawyers for folks who like to stay in school and didn't do MBA.

Engineering,pharmacy, physicians, etc are much tougher degrees.

(I suspect you'd find we even have a few folks who decide medical school is too great a commitment and nursing pays well and is pretty steady work at a fraction of the time, effort, and student loans.)

Most of the parts Deere sells is imported.

That matching the one on the shelf fits it EXACTLY! Those computer pictures are so grainy you can't tell ANYTHING. The sleeve I need has 2 o-ring grooves. The one they sent doesn't have any. BOTH of them on the computer look like they don't have any grooves. How the h*ll are you supposed to tell anything from that?

Sounds like he's already got that burrial plot in Moline all picked out doesn't it?

I think "I bleed green" is one of the dumbest slogans. As a farmer, why would I want to bleed cash? It's about the same as if CNH had a slogan "we'll put you in the red."

Maybe your attitude to start out with had something to do with this?

After reading through some of your posts it looks like you have problems with almost everyone you deal with. Do you see a pattern here?

I generally answer their a$$inane queston, and then add (The glove box is on the right!)

You don't know me from a bale of hay. I'm the friendliest,most smiling guy you'll ever run into. Ask the Acco dealer or the Case IH dealer where they treat people like they want your business.

Our local Massey dealer is going down the crapper in a hurry too. The guy in parts is still good as he's been there a while and knows my name. The guy they put in charge of the service department was a year ahead of me in high school and won't call my dad back when he calls to get our 285 in for some work.

Now instead of going to the dealer that's 1/2 mile out of my way between the farm and home, we're gonna go to our Oliver and now Massey dealership 30 miles away in the other direction when we need service. probably still get parts if we don't have to get Oliver parts from the other dealer though.

Donovan from Wisconsin

All I know is that the local John Deere dealership here is very high priced on parts. I guess the old saying is true,.."If you want to own green ,be prepared to pay the big green to get it."

three people, completed the clutch job in 7 hours....

3 times 7 is 21....

21 hours to do a clutch job, including remove and install a loader.

Jared

Where i'm from the friendliest, most smiling guys don't call people they don't know from a bale of hay a " porky little sh!t".

Where i'm from the friendliest, most smiling guys don't call people they don't know from a bale of hay a " porky little sh!t".

I own green blue and orange and blue is the absolute worst in this area. No service before or after the sale. I order everything I need from a New Holland dealer in Kansas that wants the business.

i share your agravation i just spent a week waiting on a new innertube for my 301, the problem wasnt john deere, or the tube, it was the tire store, they sell tire chains also and last week every rich mexican national in mexico was up here in line waiting to have them put on so they could get up to the ski run and go skiing, the store didnt have time to break down the tire and put the tube in it, remember your trouble isnt the deere, its the porky little sh!t with the ring who doesnt care if he helps you or not,weather the part is right or not, or weather you need the tractor to use or not, he's just there to put in his 8 and do as little as he can for his pay, i think job ediquet should be required for a semester in high school i just dont know where these young folks get their work ethic or lack of it

I think its like that with any parts nowadays. I needed a wheel bearing for a mower tire and just had a bad feeling about what tha napa guy was trying to sell me. I asked him 3 times if he wanted me to go out to the truck and bring in the tire, he kept saying no this is it. I said I gonna bring in the tire, because Im not running down here again. Guess what, it was the wrong bearing. Other than a complete idiot, if the customer says let match this up who would say no! Now when I need something, I dont care how greassy, dirty or smelly the thing is, I bring it in and set it on there counter, so they can see what I need.

Let me put it to you this way --- It may have taken 10 man hours! Son did most if not all the wrenching! Brother & I provided moral support and occasional assistance with stuff that needed more than 2 hands (like rolling the tractor apart). We is not a pit crew, and is not well versed in working efficently as a team! LOL Also, the 14 hour estimate did not include removing and reinstalling the loader!

I have four JD dealers within thirty miles of me and two more with in sixty miles. The problem is that that there are only two owners. On Parts I just look them up on line and then just call them in. I am having problems with buying new/used equipment. The closest store, I NEVER bought any whole goods from but buy most of my OEM JD parts there. I bought most of my whole goods from another of their chain about thirty miles away. Now when I get a quote from the salesman I always dealt with I get a call from the local vulture within a few days. It seems that they are forced to use John Deere"s SALES QUOTE program. That way your quote is on the system for all of the dealers they own. You will only get that quote too, no competition any more, fewer choices. We need to control the monopoly that JD and CIH is trying to force on us farmers. I think that it is price fixing.

There is a new AGCO dealer south of me that is growing fast. Many of the JD customers are going to others. If John Deere forces out the local dealer then why should the local farmers be loyal to JD????? I have a new AGCO mower conditioner coming. After getting the run around from the local John Deere dealer system I told my old salesman to quite calling on me. I will buy from someone else. When I walked into the Agco dealership I was greeted by the owner and his son priced out what I wanted. I had a price within thirty minutes. The JD salesman took three days and then I had hassle with them not wanting to order what I wanted. I sold JD equipment at JD dealers for almost twenty years. I can look up order codes and combinations. I even called Ottumwa and talked with a friend in order fulfillment to make sure what I wanted was available. The local dealer told me he could not order it that way. I found out that they had a year old hold over that was coded like what they where pricing me. My equipment NEVER sets out side. This "new" machine has been outside right next to a state road with salt for over one year. The paint is worse than my "old" trade in.

I don"t buy much new equipment but so far the AGCO dealer is much more customer friendly than the local JD dealers are any more. He also is three thousand dollars cheaper than the JD. I know that the trade value of the AGCO will not be as high but the money saved up front will make up for that.

You apparently have been teaching quite awhile to have all that insight in a changing society.
Ive been a dairy farmer for close to 40 years and see it getting worse with the people I deal with, I know enough young teachers that should be taught a lot of lessons, but it wouldn't do any good, ITS JUST A JOB.

Farmall ???
Wasn't that the name of some defunct machinery company that went broke and disappeared in multinational corporate mergers.

How do you blame Deere or any other manufacture of a wet sleeve diesel? When you fail to keep the coolant corrosion inhibitor in spec?
Would you blame Deere for a failed engine if you never changed the oil?

lady came in one day...needed a battery for a 4320. i asked how long she had owned it..she said "it is brand new". then i figured out she had a 4320 compact tractor and not a 70's 4320 tractor....deere has also done the same with the number 730 and 2510..guess they ran out of numbers...napaguy

We're lucky enough to have 2 C/IH, 2 AGCO, 2 Deere, and a NH dealer within 50 miles or so..

Keep in mind, the newest equipment I have ever owned (aside my pickup trucks) was my early 80's grain drill.

Our closest Deere is what you'd call an independent. They were once employed by a dealer that closed down, opened up their own shop and get parts from a larger "chain" Deere store. No matter if it was parts for one of my "antiques", or the brand new 9430 articulating tractor I run at work, they've always fixed me up.

Our closest IH dealer, I don't care for how I'm treated when stopping there sometimes, as they were IH before the Case merger, and one parts man really seems to have NO INTEREST in trying to find parts for my 930 Case. The other parts man will look for parts for anything you want, so I guess it depends on what person behind the counter you deal with.

The other IH is also a AGCO dealer. They were Allis before IH, but took on IH in the 70's/80's (If I recall what I was told correctly). My best friend from high school works as a parts man there (and we're both younger than 30).. I can't speak for him as of now, but back then he really knew his older tractors, newer stuff, not so much. I'd buy most everything from there, as I have Allis, Massey, AC, Case, and CO-OP/Cockshutt anymore, but they don't deal with Massey (for reasons that were previously disclosed but I don't recall)

Our other AGCO dealer handles Massey, and you can often get someone on the phone even shortly after closing time, and they are more than happy to take your call (and your cash, when your parts come in). They treat me well, so nothin to complain about there

I don't spend a lot of money at any of these places, but I always figured every little bit counts. I guess with the "chain" stores that attitude is thrown out by someone who just "don't make enough to care".. Problem is you run into that attitude more and more anymore.

Brad

PS.. I sure LOVE having parts books.. I just call and give my part numbers, and usually I don't get a lot of "questions", plus, like others said, if I screw up, my bad, not theirs.. But sounds like some still get grief even with numbers in hand.

Next time ask for Kevin. He should be able to get you fixed up. Really nice guy, been a parts man for over 30 years and has a great sense of humor. Some of these young guys just don't have enough experience to be doing that job properly. Getting the wrong parts is really frustrating.

This is a very informative post all six pages of it. A while back I ask a question about why JD folks had so many more posts than the others. I'm beginning to see why. The only dealer around here is a Massey dealer all the others have moved on. I have six tractors five red and one green. I do almost all my own work. The newest one is a '63. I buy most parts from sponsors of this and other tractor web sites. I agree that quality is not what it used to be. With all the problems JD owners seem to be having, I'll stick with the old stuff and save lots of money and headaches. Why deal with these people? Isn't it like sticking your hand in the fire?

I went to a JD dealership, been in business
since 1930, selling 2 cylinders, but now
selling lawnmowers and fancy clothing, the next closeist is 50 miles away. I ask for a part for
a JD pressure washer,(given to me..I'd NEVER buy
anything "green")The counter man says, "they
don't make those anymore" and turns his back to
me and walks away! HELLO..I know they don't make
that model anymore..I just want a part !
I'll never go back there ! !

Sorry to hear all of your troubles, I walked into a brand new dealership north of Des Moines Iowa last spring, needing some New Holland rake parts. I might have been their 1st customeer,they were still putting parts on the shelves. They were the most polite and careing people. They didnot have all the parts in stock. They came in the next day and as their salesman was comming my way, he delivered them to me. Saved me a 70 mile round trip. I need to trade tractors next spring, they will be my 1st stop. If these guys dont have what I want IH is 25 miles west, deere is 2 blocks away.

rrlund has never had anything good to say about anything Deere since I've been on this site, every Deere that he bought has been the worlds worst tractor and he doesn't know why the company has been in business this long.

On that note, I've done a lot of business at Baders in St. Louis and maybe I've just been lucky but I've never dealt with a "porky little sh!t with a ring in his lip" behind the parts counters. Granted it's only a 40 mile round trip for me so maybe I just live in the special area but they have always come through for what I needed, if it didn't show up on the computer the shop manager will set them straight if you go talk to him, and if they don't have it they will have it the next day. As with all parts guys sometimes you have to hold their hand and walk them through it but I've always had good results. They have even dropped stuff off at my place for free. Maybe you aren't the happy smiley person you think you are

Not true. The only new tractor I've ever bought new in my life was a 4040 Deere. I'd be all Deere again if a decent local dealer opened up again. My problem isn't with their products,they make stuff as good as anybodys.My problem is that when I drive an hour each way and pretty much LITTERALLY EVERY time they get it wrong either because somebody's in a big hurry,or some new pain in the neck doesn't know what he's doing,I'm going to Agco where I DO get good service. Plain and simple as that.

What AGCO dealer do you use? Back when we had Oliver tractors floating around here we got our Parts from Hoffeberts (spelling?) in Bannister. They were always a good dealer to deal with to. But didn't know if there was another dealer closer for you.

So why not just look the numbers up online, print the list and fax it or email it to them... or read the numbers over the phone and have ring man read them back to confirm?
Most of my dealings are with a NH dealer ~400 miles away. They've got a toll free number... I give him the numbers. He sends me the parts. Sometimes there's still screw ups because the parts are not what they're supposed to be... but that's not his fault... As far as me explaining to him over the phone what I want without numbers... I try not to go there. He's always in a rush as they're a busy dealer... and there are so many part variations that sometimes it's just about impossible for him to know without me seeing the diagram and picking out the part... so I just do that. It saves me time. Saves him time and I find he's always very good to go the extra mile on stuff or make sure that booboo's get fixed. Last I talked to him was Dec 23 at 2pm... I needed an axle repair kit. He had it (which he normally doesn't) then had to call around to find what couriour could get it delivered to me on Christmas Eve. I know that's his job an all... but little things like that are really appreciated rather than having him say it'll go out with our regular couriour and you get it when you get it.
The little porky fella might turn into a good parts man down the road if you help him along a bit too.

Rod