Talk about super customer service...

Anonymous-0 · Oct 15, 2009

Unbelieveable!!! Haven't picked up my baler yet, but figured I'd see if I could find an owners manual online to read over the weekend. Didn't find one then thought how nice it'd be to have one in English. Googled the company and asked if one was available (they were sold in the UK too). Fiigured I'd get an answer in a week or so with an address. Less than 10 minutes later, I get a reply with the manual in .PDF and a nice thank you for buying a Welger product (It's 20+ years old and I bought it from a private party). I'm gonna be lost in all 20 pages and plents of pictures. I likes pictures :roll: .

Dave

IaGary · Oct 15, 2009

Dave how long with you be over there across the big pond?

Must be awhile if your buying equipment.

You gonna staythere when you retire?

Gary

S.Crum · Oct 15, 2009

I had about the same thing happen a few years ago. I have 3 furnaces with Beckett oil burners and they had been tinkered by service people from 3 different fuel companys over the years. They never seemed to be firing right, burning dirty and using more fuel than it seemed like they should. And the big question also was "are they setting things up to run at their most efficent or are they setting things to use more fuel?
I called Beckett to see if I could get something more in depth than just the owner's manual on these burners.
The fellow I talked with was real cordial and knowledgable and he sent me the Beckett service training manual and their information pretaining to the burners I'm using. This all arrived 2 days later by UPS. Turns out 2 of the burners were using incorrect nozzles for the applications, (probably what the service guy had on the truck). I buy and keep my own parts inventory for these now. Needless to say I use and recommend only Beckett burners these days.

Chris in SK · Oct 15, 2009

Dave, I think you made a good choice. My dad ran a Welger for a couple of years back about 30 years ago, and it was a good baler. A friend of mine back in the UK brought a new one a couple of years ago and sent me a picture....it looked like the same baler. That's probably a good thing. Where you are I don't think you can go wrong with Welger or Claas.
Chris

Mike (WA) · Oct 15, 2009

I ended up with a BCS tiller awhile back- googled it to try to find a manual. Several parts sources turned up, and I called one about buying a manual. Guy said he wouldn't sell me one, but if I gave him my email address, he would email a pdf copy to me. And he did. I got the list of parts sources down to one entry, real quickly.

Great tiller, by the way- I'll be putting the Troy-Bilt up for sale next spring.

DaveK(IN) · Oct 15, 2009

Just to add a couple of more kudos, I have had similar service (used equip looking for manual) from Snapper and Shopsmith and surprisingly GE regarding a manual for a fire alarm system made by a company they bought.

Kirk Grau · Oct 15, 2009

I will add my $0.02 since exceptional service should be recognized when it happens. Good service should be expected, but we have become so callous by poor service that we don't look for it many times any more.

I own a Great Bend loader on my Ford 3600 purchased used a few years ago. Great Bend has been folded into (i.e. purchased) by Brush Hog. Searched web site for manuals, but none of the Great Bend manuals were available. Gave them a call and had a manual, parts CD and hat a few days later. Hat was the best part.

Kirk

Anonymous-0 · Oct 15, 2009

(quoted from post at 05:35:13 10/15/09) Dave how long with you be over there across the big pond?

Must be awhile if your buying equipment.

You gonna staythere when you retire?

Gary

Been here 20 years.Kinda used to it. If we outlive the horses, might retire to Florida and be a walmart greeter. Kinda spoiled here though, live in a small town with boonies out the back door and still within 20 minutes of anything we need. Haven't had anything stolen since I've been here except a bicycle that an American kid stole. I get a little homesick now and then though.

Dave

Doug - Iowa · Oct 15, 2009

I have a Case IH 3450 baler that says "THE WELGER SYSTEM" on it. I found out the 3450 is identical to the New Idea 484. With this marking, can I assume these were imported from the UK?

Anonymous-0 · Oct 16, 2009

(quoted from post at 19:06:27 10/15/09) I have a Case IH 3450 baler that says "THE WELGER SYSTEM" on it. I found out the 3450 is identical to the New Idea 484. With this marking, can I assume these were imported from the UK?

Hard to tell.Welger is a German Company and the German Farmall factory wasn't far away from them. Seems like someone on here said that there were only a couple knotter systems for all balers. But I Have no idea.

Dave

Talk about super customer service...

Anonymous-0

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IaGary

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S.Crum

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Chris in SK

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Mike (WA)

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DaveK(IN)

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Kirk Grau

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Anonymous-0

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Doug - Iowa

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Anonymous-0

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