Bought a new TV, dvd, Direct tv HD box. Close to $3000, all in. TV, Sharp 52 HD, no workee. Can't get it to work. Hooked up old tv to new box, works fine. Apparently new tv is bad? Bought it from Best Buy. They don't want to talk to me - call 1-800 number. Thanks, guys. It will be a very cold day before I spend a dime there. I might as well ordered off the internet.
- Thread starter Spook
- Start date
Anonymous-0
Well-known Member
If you have all the paper work return it.
Jim in Ma.
Well-known Member
If you bought it with a credit card, call the card company. They will get after the store.
I have bought a couple fo things there and returned, last item was a DVD a cuople of months ago. they gave me another one with no problems. Before that I bought the wrong mem chips , returned them unopened and they gave me the right ones.
Now they are cracking down on returning items just to be returning them. like a TV bought for superbowl weekend and then returned....
People abuse return policies and the innocent ones returning things get bit.
Now they are cracking down on returning items just to be returning them. like a TV bought for superbowl weekend and then returned....
People abuse return policies and the innocent ones returning things get bit.
Anonymous-0
Well-known Member
The only way to buy is off of the internet. 1 1/2 years ago I bought a 37" sharp. I check with Best Buy and Circuit City. They both wanted $1800 +. I went to cnet.com and looked up the Sharp. Got it from Buydig.com for just over $1100. No tax or shipping. No problems
Anonymous-0
Well-known Member
I bought a computer from BestBuy--warranty was no good. They wouldn't do anything. Now I don't even look at their store when I pass!
Looks like if you're just now hooking it up, you just got it, so pack it up and go get your money back. If you're not going to give them anymore money go get this money back too. It'll wake them up.
Doesn't look like their restocking fee applies to anything you got.
Best Buy return policy.
Enter one or more keywords (e.g., return policy)
Store Return Policy
This policy applies only to purchases made at Best Buy retail stores and may vary slightly from the Best Buy.com Return Policy.
Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return.
30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.
14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, GPS navigation, radar detectors and video games purchased as used.
Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.
Restocking fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.
Doesn't look like their restocking fee applies to anything you got.
Best Buy return policy.
Enter one or more keywords (e.g., return policy)
Store Return Policy
This policy applies only to purchases made at Best Buy retail stores and may vary slightly from the Best Buy.com Return Policy.
Your original receipt is required for all returns, exchanges, price matches and warranty repair services. All returns and exchanges must be in original condition and include all accessories. All returns, exchanges and price adjustments must be made in the country of original purchase. Best Buy reserves the right to request identification and to deny any return.
30-day return period
We accept returns or exchanges 30 days from the original purchase. Please review the exceptions below.
14-day return period
We accept returns or exchanges 14 days from the original purchase on computers, monitors, notebook computers, projectors, camcorders, digital cameras, GPS navigation, radar detectors and video games purchased as used.
Non-returnable items
Non-returnable items include labor and/or installation services, consumable items such as phone cards, food and drink, or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.
Restocking fee
A restocking fee of 15% will be charged on opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems unless defective or prohibited by law. A restocking fee of 25% will be charged on Special Order Products, including appliances unless defective or prohibited by law.
evilboweviel
Member
went thru that a few years ago in Florida with a computer that my daughter had to have for colege. hers crashed and she needed another one right away.
Best Buy insisted on checking the boxes before checkout and after checkout wasted well over 3 hours with the run around BS.
ONLY to have to replace the mnitor a day later and that had to be shipped in as Best "FU" Buy would not take it back
Needless to say no more of my business go there
Ron
Best Buy insisted on checking the boxes before checkout and after checkout wasted well over 3 hours with the run around BS.
ONLY to have to replace the mnitor a day later and that had to be shipped in as Best "FU" Buy would not take it back
Needless to say no more of my business go there
Ron
Allan in NE
Well-known Member
Two things:
First, does it even come on/light up? Those input menus have to be setup to "talk" to your system.
Now, the bad part:
Second, Best Buy only sells "seconds". They don"t handle the good stuff. There is something wrong with it or else it wouldn"t even be in that store. It is usually a cosmetic issue, but never-the-less.........
Allan
First, does it even come on/light up? Those input menus have to be setup to "talk" to your system.
Now, the bad part:
Second, Best Buy only sells "seconds". They don"t handle the good stuff. There is something wrong with it or else it wouldn"t even be in that store. It is usually a cosmetic issue, but never-the-less.........
Allan
Anonymous-0
Well-known Member
Small local dealers could not afford to have dissatisfied customers.When people started buying complex equipment from chain stores service went out the window.Any thing you buy will need repairs.The first color tv I sold needed a new picture tube when it was 3 weeks old.I sold a lot of color TVs to customers because I was there to do repairs when they were needed.You will have trouble getting any service on your new China made tv.
cornfarmer
Member
Best Buy sold over 40 Billion dollars of merchandise last year-that would be a lot of "seconds".
Anonymous-0
Well-known Member
I would call the 800 number. Possibly something simple and nothing wrong at all. I bought a new pansonic some time back. Wouldn't work. I called pansonic, come to find out it had to be plugged into the wall rather than into the strip plug i was using. Works just fine & very happy with it now.
I haven't done any business with them for two years, they screwed us on a six months same as cash deal. My wife missed the fine print that said you have to pay at least $10 bucks a month. She paid off a $600 TV in five months but missed one month and stuck us with a $35 late fee. And the fact that I was having to deal with someone in India didn't help. So they won't get any more of our business, ever.
I called their 1-800 number. I am supposed to get a tech out tommorrow. I don't get anything but a fuzzy snow screen. They asked me to bring it back, but I hate to try to get a 52 in tv into my truck and carry it 25 miles. I would rather have a amicable deal. They promised if the tech can't get it to work, they will replace it. Btw, the china thing is right. I don't think you can buy any US made electronics, maybe a Bose sound system?
I bought a Mac Performa 6400 from them, and the extended warrantee. When I had a problem I took it in, told them that the CD drive had failed. The salesman said it would be a week.
A week later I went back and was told "Oh we never said that. We send warrantee work to Chicago and it will be a month."
A month later they contacted me. They had found the problem. The CD drive had failed. Now they would have to order one.
Another 2 weeks and I had my computer back working.
I will never buy an extended warrantee from them again, and I will only buy name brand from them
Also, what sort of regional repair shop doesn't stock common parts? If I hadn't had that extended warrantee I would have ordered the CD drive myself, had it in 2 days, take the cover off , remove 2 screws, pull the old unit, put the new one in...
10 minute repair.
A week later I went back and was told "Oh we never said that. We send warrantee work to Chicago and it will be a month."
A month later they contacted me. They had found the problem. The CD drive had failed. Now they would have to order one.
Another 2 weeks and I had my computer back working.
I will never buy an extended warrantee from them again, and I will only buy name brand from them
Also, what sort of regional repair shop doesn't stock common parts? If I hadn't had that extended warrantee I would have ordered the CD drive myself, had it in 2 days, take the cover off , remove 2 screws, pull the old unit, put the new one in...
10 minute repair.
Just bought a 52" Sharp at Sam's Club- very happy with it, but Best Buy is certainly on my "never again" list. My business Laptop had a problem recently, had to have it fast, so I went to the Geek Squad at Best Buy. They said they could fix it easily. This was on a friday night. I told them they could have it all weekend, but I needed it by Monday morning. The repair would cost a flat fee of $200, but they couldn't put me in front of the 25 other computers awaiting repair, so it would take about two weeks. OR for DOUBLE, they would do it right now. They would be more than happy to push back their other customers for an extra $200. I had no choice, and they new it. After paying up front, as required, it was fixed in 20 minutes. Now I know I agreed to their supposed "policy", but I will never do business with a company again that conducts themselves this way. I bought a backup computer, and someone else will get my business in the future.
D&Dservice
Member
Wow, 3 grand, and it dont work, he says no worky, If he dropped 3 grand on repairs for his american made home, with an american contractor, listen to him squeal!!! if its not up to his standards They are just crooks! but its ok my 3000.00 dollar tv dont work, they will send out a guy that gets paid minimum wage to fix it for me, just as long as I dont have to pay him!!!! nothing personal spook. just the world as I see it through my twisted mind. Ive heard you all whine about the price of parts at dealerships to keep your machinery running, but dropping 1100.00 on piece of plastic built in china is a "good deal"
Hi Spook,
You do realize that most newer DVD and HDTV have to be trained to talk with one another to operate. This is accomplished thru the OSD of each unit.
The old days where you pull it out of the box and plug it in and it works are long gone. It now requires extensive reading of the owners manual, then some SWAG work. lol
T_Bone
You do realize that most newer DVD and HDTV have to be trained to talk with one another to operate. This is accomplished thru the OSD of each unit.
The old days where you pull it out of the box and plug it in and it works are long gone. It now requires extensive reading of the owners manual, then some SWAG work. lol
T_Bone
Allan in NE
Well-known Member
Yep,
Target, WalMart, K-Mart, etc., etc. They sell the low end of the low end.
For some quirk of reasoning, we humans will trade off quality and opt for the cheaper prices.
Allan
Target, WalMart, K-Mart, etc., etc. They sell the low end of the low end.
For some quirk of reasoning, we humans will trade off quality and opt for the cheaper prices.
Allan
Allan in NE
Well-known Member
You don't have your "inputs" set up right on the TV's setup menu.
Newer TVs are a whole different ballgame than the old ones were.
Allan
Newer TVs are a whole different ballgame than the old ones were.
Allan
Allan in NE
Well-known Member
That "fuzzy-snowy" screen is telling you that there is no input signal.
Allan
Allan
Anonymous-0
Well-known Member
Ive repaired 2 fence chargers this week, cost each owner 30.00.New chargers of the same type cost 150.00 plus 7.50 tax.A third cost the owner 34.00, new replacment 200.00 plus 10.00 tax.
I do pretty much all my own repairs. You have never heard me complain about the cost of parts for my tractors. I guess my real complaint is that I spent money at their store and when I asked for information, I was given a 1-800 number to call. As far as the china thing, I think that boat's already sailed. I don't think you can any consumer electronics made in this country. As far as what they pay their people who fix things? I don't know. I suspect you are right. But what am I supposed to do about it? Not buy anything? I see the results of a lopsided import policy every day. In southern Michigan ya can't go to far before you run into a abandoned factory. I bought some sweet corn last week from a guy that used to have his own machine shop. He had 10 employees and a buttload of cnc equipment. He made parts for American built equipment. The automakers are using a lot of foriegn built equipment now. Any repair parts come from Japan, Germany or China. Last big project I worked on, the Japanese builder would have been bankrupt by our standards. But their government subsidized my employer buying the equipment, rather than put a couple thousand people on unemployement. They exported their unemployement to us. The American bidder shut up shop a couple months later. They were bought out of bankruptcy by the Chinese. Hace a good day.
Loren(ABCAN)
Member
I used to spend a ton at Best Buy but have not spent a dime there in the last three years due to their return policies. I got a stereo for the wifes car for christmas present and needless to say it was over the 30 day time limit after it sat under the tree and then did not get installed until after xmas. It did not work right out of the box and the attitude at the customer service was tough sh%t. I am a real electronics nut and spend a lot of cash on all the latest "toys" and now I refuse to go there. I found a local store that gets higher end equipment that isn't sold at the box stores. I spend a bit more now but I know that these guys will help you out when something doesn't work. If you google bestbuy you will find websites full of horror stories trying to deal with them.
greenbeanman in Kansas
Well-known Member
Well I guess I'm lone man out as I have had good products from Best Buy. That said, I haven't bought from them since 1997.
I bought a Magnavox 27" television from them in 1994 and it is still going strong and operates just like it was still new.
Second large purchase was a computer, monitor, scanner, & printer. It lasted 7 years with the hard drive finally failing. It needed replaced before then for more speed, updating from Win95, etc.
I have a local independent electronics store that belongs to a buying co-operative. As a result they have just as good of pricing as the big box stores and I assure you they want your business and bend over backwards to provide service. They will even come out and hook up simple TVs although I haven't purchased from them and needed that.
I bought a Magnavox 27" television from them in 1994 and it is still going strong and operates just like it was still new.
Second large purchase was a computer, monitor, scanner, & printer. It lasted 7 years with the hard drive finally failing. It needed replaced before then for more speed, updating from Win95, etc.
I have a local independent electronics store that belongs to a buying co-operative. As a result they have just as good of pricing as the big box stores and I assure you they want your business and bend over backwards to provide service. They will even come out and hook up simple TVs although I haven't purchased from them and needed that.
guido
Well-known Member
Hello Spook
Allen is wright snow means lack of signal.
I bought from Best buys in 2000, $1,200.00.
Never again! The BEST thing they know how to do besides ignoring you is pass the buck, and tell you to call the 1 800 number.
Hope they help you out, they did not help me to my satisfaction.No money loss just ..... the aggravation I had to go through.
Guido
Allen is wright snow means lack of signal.
I bought from Best buys in 2000, $1,200.00.
Never again! The BEST thing they know how to do besides ignoring you is pass the buck, and tell you to call the 1 800 number.
Hope they help you out, they did not help me to my satisfaction.No money loss just ..... the aggravation I had to go through.
Guido
Bought a small chest type deep freeze from Super Wally Mart, took it home ,plugged it in and checked it after an hour or so -no cold temp. Called Store and they told me as soon as it was paid for and left the counter that was my problem. I called for a manager and he finally gave the number of GE repairman and he repaired a broken freon line. They (Wally) spend no money on gauranty stuff that's why their service ratings are int the bottom of the list.
dave guest
Well-known Member
John T hit the nail on the head. New TV needs programming. Last 5 or 6 I bought I swore something was wrong. Sit down and read and read like your life depended on it and you will get er done and be PROUD!
JOE FARMER
Member
my xperiance//// bought the x-box when it first came out but had heard horror stories about trouble so i opted 4 the 2 yr extended serice plan at best buy! just before the 2 yrs was up
{like 2 wks started to have troble with reading the disks would just pause and not work! took it back and was told there has been a price correction since i bought it $300 now it was 150
walked out with brand new machine off the shelf
another 2yr plan, a memory card, controller and cash in hand, i was extatic, but that was 6yrs ago or so ???
{like 2 wks started to have troble with reading the disks would just pause and not work! took it back and was told there has been a price correction since i bought it $300 now it was 150
walked out with brand new machine off the shelf
another 2yr plan, a memory card, controller and cash in hand, i was extatic, but that was 6yrs ago or so ???
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