Lifetime warranty, not all are the same.

Geo-TH,In · Dec 16, 2016

In 2012 I replaced front brake pads with O Reilly's lifetime pads, so I thought. I called them to see if they had computer records. Yep, you bought them in 2012 with lifetime manufactures defect warranty. You didn't buy the lifetime wear warranty. I asked them how much for the lifetime wear warranty? $40.99.

I called auto zone for pads. $19.99 for lifetime durolasts. I asked, "Is that lifetime wear warranty?" They replied, what are you talking about? If they ever worn out, bring them in and we will give you new ones.

Lesson learned, there is a difference between some places lifetime warranties.
geo

scotty-mn · Dec 16, 2016

Had same thing happen at oreillys had the record 1.5 years he explained lifetime warranty against defect haha

psimmer · Dec 16, 2016

I had the same thing happen at Advance Auto with the "lifetime warranty", took the old ones in for replacement and it was defects only. Bought all of mine since at Autozone.

Ian Beale · Dec 16, 2016

We have found that you need a definition of "lifetime"

Seems can be of the product or of the company that you dealt with

Geo-TH,In · Dec 16, 2016

I guess if you deal with Auto zone there is only one defination of lifetime, not two. I'll never go back to o Reilly, not to mention over priced.

Posting this to warn people.

Billy Shafer · Dec 16, 2016

I think it all depends on the store manager. I took in a starter for a 3500 Dodge. Had the paper work from the former owner. Local O Reilly's store. Put the starter on the counter. Manager said sign this and take your starter. No muss no fuss.

ss55 · Dec 16, 2016

There probably isn't much difference between the two lifetime wear warranties except the price - $40.99 compared to free. There is a big difference between a defect warranty and a wear warranty.

matthies · Dec 16, 2016

Mom's alternator went out and I bought this one from Parts America that was bought out or changed names to Advance Auto. Took the alt to AA and the cashier looks at the worn off tag and knew it was from PA which he worked there then too. Didn't want to replace it, I started giving him a hard time and knew I wasn't leaving without an alternator. The car needed a battery also but didn't bring this up yet. Finally I mentioned he could sell me a battery and give me an alternator. Deal was done!! chris

notjustair · Dec 16, 2016

I read a story a couple of years back about a young gal who bought a 60's Rambler or Falcon or such. Bought it new. When it needed a battery and muffler she bought lifetime parts. Sears I believe. I think it said she was on her 9th free battery (still owns the car). Something like that.

Now THAT was when lifetime was lifetime.

JayinNY · Dec 16, 2016

I usually see things labeled as limited lifetime warrenty!

Geo-TH,In · Dec 16, 2016

Lifetime at auto zone means lifetime, as long as you are alive, no wiggle room around defination of what lifetime means. Auto Zone has all my business from this point, PERIOD.

Buy be ware.

oldtanker · Dec 16, 2016

(quoted from post at 14:11:24 12/16/16) In 2012 I replaced front brake pads with O Reilly's lifetime pads, so I thought. I called them to see if they had computer records. Yep, you bought them in 2012 with lifetime manufactures defect warranty. You didn't buy the lifetime wear warranty. I asked them how much for the lifetime wear warranty? $40.99.

I called auto zone for pads. $19.99 for lifetime durolasts. I asked, "Is that lifetime wear warranty?" They replied, what are you talking about? If they ever worn out, bring them in and we will give you new ones.

Lesson learned, there is a difference between some places lifetime warranties.
geo

OH well. I refuse to use AutoZone for anything. I like the person behind the counter to know what an auto part is! Most of em couldn't tell a brake pad from light bulb! Don't much care for O'Riely's either.

Now here is the funny part. Brakes work by friction. That means either the pads/shoes or drums/rotors are going to wear! Get over it! Stop being such a cheap skate! Really want to save money buy something that burns diesel! They last a whole lot longer than a gasser!

Rick

Rick

Teakettle · Dec 16, 2016

When I was in high school in the 1970s, I was using my mom's Chevy to go back and forth to school and the OEM battery was marginal so I bought a JCPenney "lifetime" battery (back when JCPenney used to have auto repair departments). Fast-forward 25 years: JCPenney has sold off their auto service departments and the warranty liability has been passed along to Firestone, mom is still driving the car, and along the way she has gotten something like five free batteries. Best $39.99 I ever spent.

jimg.allentown · Dec 16, 2016

Normally, lifetime warranty applies only to the original purchaser for as long as you own the vehicle. Not transferrable.
I have also noticed that when they first started showing up, the Advance stores were generally the same price as the Auto Zone stores. Lately, I see that their prices are higher on most items.

Hobo,NC · Dec 16, 2016

(quoted from post at 03:11:24 12/17/16) In 2012 I replaced front brake pads with O Reilly's lifetime pads, so I thought. I called them to see if they had computer records. Yep, you bought them in 2012 with lifetime manufactures defect warranty. You didn't buy the lifetime wear warranty. I asked them how much for the lifetime wear warranty? $40.99.

I called auto zone for pads. $19.99 for lifetime durolasts. I asked, "Is that lifetime wear warranty?" They replied, what are you talking about? If they ever worn out, bring them in and we will give you new ones.

Lesson learned, there is a difference between some places lifetime warranties.
geo

All you had to tell them is they were squealing.

Hobo,NC · Dec 16, 2016

All you had to tell them is they were squealing.

Geo-TH,In · Dec 16, 2016

I didn't say what the brake pads came off of. This was off an chevy car. Don't
think chevy makes diesel cars. BYW what does having a diesel have anything to
do with brakes. Are you saying diesels don't need brakes in the winter because
they won't start when it gets cold?

Mike M · Dec 16, 2016

I'd steer clear of electrical items from there ! I have not yet bought from orielys as they are so high priced when I compare. More and more I buy from the internet and wait a few days. Rockauto usually. Buying more from NAPA lately too. They used to be high then autozone came and then advance they jacked up prices after a few years and now NAPA is cheaper.

Hobo,NC · Dec 16, 2016

"NAPA is cheaper"

Big players with money have pushed out mom and pop stores its the only way NAPA can compete with the chain stores... Its a war the chain stores have got greedy its the system play your cards to keep them honest....

Sprint 6 · Dec 16, 2016

Autozone's lifetime warranty is once. They may not warrany it a second time, had some customers get trapped by this. I personally would get tired of replacing $20 brake pads. When I bought my Suburban, seller bragged about new Azone brakes. Being a cheapskate, I ran em till they wore out, but the noise and black crap on the wheels about drove me crazy. Autozone can keep their brake pads.

Geo-TH,In · Dec 16, 2016

Auto Zone stood behind an alternator three times. Distributor cap and rotor three times. Lifetime at Auto Zone means LIFETIME.

Geo-TH,In · Dec 16, 2016

Napa is down to one store and prices aren't
cheaper.

gab · Dec 16, 2016

Me too, haven't been in Auto Zone for years. Bought a starter, wouldn't work under 25 degrees, 2nd one worked. Bought a fuel pump, worked fine, sounded like a jack hammer. 2nd one worked fine quietly. Some thing like washer solvent or maybe floor mats might be ok, everything else is junk.

hrRoss · Dec 16, 2016

bought a life time warrentee sewage sump pump from menards, lasted 4 years, i always write date on the tag with marker. called them and asked if i should bring pump in, nope just the cord with the tag on it. told me they dont sell that model any more, well whats the deal with lifetime warentee? well we can give you one of the new models with 5 yr warentee, i said what about lifetime, they said to keep the reciept for the next time. i thought if its 10yrs, how am i going to find reciept, well i put it in a ziplock bag and put in the electrical box by the septic tank, if i can remember what the program was all about.i thing not that many people really remember or keep track of the warentee

Brown Swiss · Dec 17, 2016

My dad never believed in the warranty stuff, he always says once it wears out the lifetime is up, and so is the warranty, so he never bothers with it.

Geo-TH,In · Dec 17, 2016

MikeM,
A little off the topic of lifetime, but I went to NAPA to buy a starter drive for tractor. NAPA boys dusted off old books, not computer, and looked for a part number, couldn't find anything. I gave them YT's starter drive number. They put number in their computer, Oh we can get one, take some time and the price was more than twice YT's price including YT's shipping. I got one from YT faster and less than half the price.

I have 4 different places to buy parts form, Advance, NAPA with is dying like Sears, O'Rilley's and Auto Zone. Judging by the number of cars in parking lot, the Zone is the most popular place. Last trip the NAPA I was the only customer. 5 employees at NAPA doing nothing. NAPA didn't have what I need.
Before the Zone came to town NAPA was the only place to go besides getting used parts form an auto salvage. Not to mention, the Zone was the first place to have a true lifetime warranty which put the hurts for NAPA.
Geo

Sprint 6 · Dec 17, 2016

My local Napa store is cheaper than the local Autozone, especially on lubricants and fluids. The Napa might be a few bucks higher on some parts, but the counter guy knows what he is selling you. The local Napa is a family owned, Ridge Napa.

oldtanker · Dec 17, 2016

(quoted from post at 20:06:34 12/16/16) I didn't say what the brake pads came off of. This was off an chevy car. Don't
think chevy makes diesel cars. BYW what does having a diesel have anything to
do with brakes. Are you saying diesels don't need brakes in the winter because
they won't start when it gets cold?

I was referring to trying to be a cheap skate. And the reference is that diesels burn less fuel and have longer engine life. Most often that translates in to less cost over the life of the vehicle. It's the reason that farmers, construction and trucking companies buy diesels!

Diesel won't start in the cold? Just how cold does it get there? Here we have lots of people who drive diesels and farmers who use diesel tractors in the winter just fine. My diesel tractors that I use in the winter starts fine without aids often at -10/-15F. Just gotta know how to take care of em! We get a lot of people here who don't buy quality parts who can't get gas powered cars to start when it's cold either.......

Rick

Hobo,NC · Dec 17, 2016

You are probably right on the consumer end. On the commercial end the local BIG franchise is... They have 32 stores and millions of dollars of inventory in there warehouse.

I use NAPA brakes on trucks I buy the ultra premium they are pricey but there is a big difference They will woo it down. There is no advantage to either suppliers lower end brake pads/shoes.

In the past few weeks I was able to source OEM parts thru NAPA at a very reasonable price. Sure I could beat there price on line none of the other chain stores had it and could put it in my hand in a 24 hr time frame. Folks need to look at the description such as this is ceramic OEM is ceramic are This is a Hitachi coil Hitachi is the OEM supplier or This is a KOYO bearing OEM is KOYO..

The local NAPA lost his franchise last Dec. he's a bud of mine his prices were high his stock was extremely low and his warranty perneer non-existent.

MarkB_MI · Dec 17, 2016

I'm not fan of O'Reilly, but I did get pads and rotors from them for my wife's Acadia. But I didn't use their store brand pads and instead opted for ceramic Wagner pads. WOW! The difference in stopping power is obvious. It takes a little practice to get used to the lower pedal force the ceramic pads require. How well they last remains to be seen.

Bret4207 · Dec 17, 2016

I written about this before. Estwing hammers, the leather handled ones, came with a lifetime warranty. They won't honor it anymore. I don't like that crap at all.

Lifetime warranty, not all are the same.

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