Did they kill my starter

I posted on the IH board about my problems with the starter for my 400. After a parts store replaced the stud in the field coil, I could not get one of the bolts to slide down between two of the coils. I returned it to them to correct this problem. I also gave them the entire starter so that they could see that things were not going together as they should. It still isn't working correctly, so, tonight, I slide the case off the armature and looked inside the case. THEY drove the bolt down between the coils and the insulation is ripped open. You can see the bright shiny copper wire, for almost the entire length of the coil. Wouldn't this result in a direct short or ground to the frame of the starter and to the engine also? Do I need to replace the field coil now?
I am going there tomorrow and so I would like to know if they totally messed this starter up for me.
Thank you
SDE

They sure didnt do it any good i would say their work leaves something to be desired good luck. I would make sure they make it run before you take it home as there is no doubt they messed up putting back together. The coil could very well be ruined.

maybe , I would insist on my money back for their substandard repairs , AND THEN ,.. ship it to r and r , palmyra ind ,.. ron will fix it rite and guaruntee it to work perfectly,. you can google him ,, I learned a long time ago to stay away from wannabe repairman , I just cant afford to waste my time and money on their education of trial and error.

Doesn't sound good. Select Parts in Sioux city can fix you up too.

That's horrible!

Hopefully it was a bad employee and the company will stand behind it.

But if they don't, be careful, you are dealing with idiots, could get dangerous!

I can hear them now. It wasn't like that when it left here. Stan

They only charged me $49 the first time they had it and nothing the second time. Even if they refund the money I am out a starter. I will be as calm as I can possibly be and will mostly likely walk out with a pile of junk and no refund. I have a few old starters here and if I am lucky I will be able to find something that will work. I will cross my fingers on this one.
Thank you for your replies
SDE

I buy a lot of parts from them. So does the John Deere and Case IN dealer.

I buy a lot of parts from them. So does the John Deere and CaseIH dealer.

If its just the insulation on the field coil that is damaged. You might be able to repair the coil with a spray can of starter insulation.

They killed your starter and you deserve one of two solutions. A rebuilt starter from any USA source, or a new starter from the USA, no imports. Take this forum topic and the previous posts to the store with you as you discuss it. Bad publicity is usually avoided. Tell them you will post their solution to their problem. Jim

NO need to insulate/repair the bare area, although that would be a good plan.

Simply BEND the electrical stuff out of the way of the through bolt.

There's NO high voltage here to "jump" or "arc", just physically separate the troublesome parts and go on with life.

SD my thoughts I would talk to the manager and complain see what he says. BUT I WOULD BE LOOKING for a reputable place to fix it. Is more of the same kind of work any good???? At $49 you might want to just move on.

Sure sounds like they mucked it up ? Unless the bad stud before damaged it ?

See how they handle it now. If they are a stand up place they will make it right with you.
I have had several problems with engine machine shops over the years doing bad work. I only had one that admitted they goofed up and they made it right at their cost not mine. That shop gets all my business and I highly recommend them to others.

your starter isn't ruined, send me an email if you want it repaired correctly.

Parts Store?? I wouldn't even bother to take it back to them, find a good starter rebuilding place, take it to them and be done with it lesson learned

When you replace the post in the starter, people take different routes of how they go about the repair. I always take the fields completely out of the starter. That is the best way to get the ends clean and shiny and mainly, to get them back I place properly with a good soldering job. They clearly did not get everything back in place. Also, the pole shoes have a longer edge on the direction of rotation which affects the torque of the starter if installed wrong. Along with that, a pole shoe should always be put back in the same place it was or interference may very well occur between it and armature. I would bet you need to have it stripped down completely and start over. If they only skinned the insulation it is not problem. If they forced it hard enough to move the windings between each other, you may very well have a problem. It is very easy to test for grounded fields but impossible to test for field windings shorted to each other without laboratory test equipment due to the extremely low resistance of the windings. About your only chance to get an economical repair is to find someone who will do it on his own time as shop rates are not in line for repairs of this type. I guess that is why people like to catch me in a good mood for that kind of stuff. But, my body says no now days.