Hey JDSeller/Agco parts

I found out something the hard way about Agco parts last week. I wonder if this is what's happening with the dealer that takes two days or more to get parts for you?
I never ordered any to come in to the old dealership where I was dealing. If they didn't have something in stock so I could pick it up,I had it drop shipped. They lost their contract last fall because the owner died. I've been doing business with the new dealership fairly close to home,in fact,the nearest dealer to me of any brand.
I'd gotten a few things this spring and had them drop shipped,but last Tuesday I called them to see about a throw out bearing,pilot bearing and two different O-rings. They had one o-ring,but said they would order the rest. I told them I'd be going by there Thursday and would pick them up,so just get them in there. I wanted to do as much business in person as possible anyway so they can learn to put a face with a name. The guy told me it might be Friday before they got there. I stopped in Thursday and they weren't there. I talked to the same guy who I'd talked to on the phone. I called Friday and got the parts manager. He asked if the other guy explained to me that when I asked them to get it in there,that they put it on a stock order and stock orders didn't go in until they had $500 in orders. He said it's slow right now,so they didn't get $500 until that morning,so it just went in. Said it would be Tuesday or Wednesday this week unless I wanted him to reorder it separate,in which case it would be Monday.

I told him I needed it now,so he was great about finding the parts. The dealer where I'd bought the tractor I was working on had all of them,so I went and got them. I told the parts manager over the phone to go ahead and cancel my order since I was going to the other dealer to pick them up,but he said they were common parts,so they'd let them come in and put them in stock. He said they'd call me and let me know when they came in,and I could just ignore the call if I still didn't want them. They kept their word and called me today. Ironically,about 45 minutes after I drove by there.

I just wonder if that's what the dealer you try to deal with is doing? Putting things on a stock order so it's not going out right away. I'm still getting things next day from them when I have them drop shipped.

Never heard of a minimum stock order. When I worked in CNH parts, some days we'd only order a couple things. They might be getting a better deal from Agco on $500 or more.

My nearest (300+ miles) CIH dealer charges an extra $15.00 to 'drop ship' plus freight.They can ship to their store and then to me cheaper than dropshipping.

A lot of places have a minimum order amount for free shipping, and dealers wait until they're above the minimum.

They all do it.

Dealers put parts not needed immediately on stock orders. Stock orders must be of a minimum amount and shipping is "free."

Parts needed quickly are generally ordered on so-called special orders. There is no minimum but the dealer must pay shipping which is passed on to the customer, sometimes after mark up.

Dean

Ya,that's the deal they explained to me. They said during busy times of the year,they have stock orders going in every day or at least every other,but it's slow right now. He said a stock order was free shipping,but if I wanted it next day,they'd add UPS. That's what they always did to me when I needed a drop ship. Last thing I got that way was a seal kit for a cylinder,so the shipping wasn't much. If I'd been ordering this stuff from one farther away,I wouldn't have even hesitated to have this one drop shipped,but like I said,I was going to be right there and wanted to do more business with them in person.

Ya,that's the deal they explained to me. They said during busy times of the year,they have stock orders going in every day or at least every other,but it's slow right now. He said a stock order was free shipping,but if I wanted it next day,they'd add UPS. That's what they always did to me when I needed a drop ship. Last thing I got that way was a seal kit for a cylinder,so the shipping wasn't much. If I'd been ordering this stuff from one farther away,I wouldn't have even hesitated to have this one drop shipped,but like I said,I was going to be right there and wanted to do more business with them in person. If they were an older dealer they likely would have had this stuff in stock,but being new around here,they don't know what they're going to need when it comes to this older stuff.

Never got in all the dealers ordering stuff, just seems ol' JD likes Agco stuff as well as Oldtanker likes Allis Chalmers, he will complain about the Agco prices. Jd must be on the John Deere's VIP list and get paid to take parts off there hands, LOL, any time I go to a JD dealer they charge me an arm and a leg just like any other dealer does!

Hardware stores work the same way. The shipping is free on stock orders, you pay shipping on rush orders and drop-shipped orders.

It could be that during slow times the dealer has time to explain what's happening.

If I figure $0.50 per mile and $25 per hour for my drive time, when drop-shipping can save me a trip it is a bargain.

My Agco dealer got down to where they were a parts only dealer. $200,000 per year. Agco summarily dropped them. There is no other Agco dealer nearby. Now they are getting Agco parts through another dealer.

That's the way I always looked at it when I was driving farther. I wouldn't have even told them to get these parts in if I hadn't been going that way. At least I learned something from it.

Randy I wonder if the local AGCO dealer is doing that too. The trouble is I have had him special order parts and it is still two days minimum. Stock orders are one week. They are a Ford/NH or CNH dealer too so maybe AGCO is getting to be an after thought for them but they were a BIG AC dealer for years.

With JD you can order "Machine Down" orders an you pay the freight but I get the part the next morning even ordering as late as 4 PM the day before here. I can order "stock Order" parts and they ship three stock orders each week. Mon., Wed., and Fri. These stock orders cost you not freight. If I do not need it in a hurry or the parts is heavy I order it "stock order". There is no minimum order amount on a JD stock order.

Brown Swiss: I run into parts at JD that are out of line as well but nothing near as often as I do with AGCO. One of them was just yesterday. I needed a top link for the JD 4020 I just got. It had a rigged up a cheap imported top link. The JD 4020 takes a different link end on the tractor side. I had them order me the complete top link. It was A&I not an issue, $185. I needed the pin that holds it on the tractor. The pin was $26 dollars that's not nice but not terrible. The break over clip pin at $10.95 was NOT expected. That will be going back.

An example of how AGCO parts are pricy too. On an Oliver 1655 you have the "U" shaped cast part that keeps the three point arms from "floating". The are held in with a 3/4 pin with two big washers and a normal break over center Cat.I clip pin. I ordered the cast piece and it was $45. The short 3/4 pin was $52. I made one out of a "new" Cat. I top link pin that cost me $3.95. I just had to shorten it and drill a 7/16 hole in it.

our local massey dealer has gotten that way,,. probably waits for a threshold of 500- 1000 before sending off the order,. and I learned the hard way ,TOO.. I needed a bearing,the new parts guy told me he would order it,.,. and my experience went a lot like Randy described , went there few days later , thinking they had it in , nope , the long time owner and friend , told me ,. don't think it was ever ordered yet,,. and he told me apologetically the new agco policy , and said if ya need it bad , you should drop ship, the cost aint too bad, and it comes to your door ,,. or try Bearing Incorported in Louisville , they had it and I was putting altogether that evening ,. new parts guy called me a week later and said he has my bearing,. and I told him that the owner Larry told me he would just shelf stock it if I did not strike out at bearing inc and hit pay dirt ... the poor kid seemed a little confused...

(quoted from post at 18:19:43 07/12/16) Never got in all the dealers ordering stuff, just seems ol' JD likes Agco stuff as well as Oldtanker likes Allis Chalmers, he will complain about the Agco prices. Jd must be on the John Deere's VIP list and get paid to take parts off there hands, LOL, any time I go to a JD dealer they charge me an arm and a leg just like any other dealer does!

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Leave me out of this unless you want me to explain to you again why I feel the way I do about AC and AGCO. You just get your feelings hurt when I do.

Rick

I don't understand why there would be a minimum order on stock orders, must just be the way AGCO does it. The JD dealer has daily stock orders 2 days away, meaning they order everyday(Monday) and you'd get it in 2 days(Wednesday) if it's from Grimsby. If from PDC Milan, it's 3 days away. Other parts centres, it may take longer yet. There's also certain items that are not available on stock order. Most everything from Milan and Grimbsy is available to be stock ordered, but a lot of stuff from Regina and Edmonton and other small regional warehouses can only be machine down-ed. They get a discount and free freight on stock orders. I suppose there may be a minimum dollar value, but I think they want to sell 500,000 per year per parts person, and with 5 parts people, they'd average close to 7,000 per day, over 365 days. Now it's a pi$$ poor parts system, because for all the bragging Deere does about they're parts system, they're the slowest at getting parts. Maybe it was that dealer system, but you'd think the world would end if they machine down-ed an order. The more stuff they order on stock order, the better the discount. They had to average so much over a month, year etc. They had certain targets that they had to meet, to keep their stock order discount where it was.
The AGCO dealer I deal with, can get parts from Batavia next day it ordered by 2pm, and can get parts same day at about 1:00pm from Woodstock, ON(local warehouse), if you order by 9 or 10am that morning.They actually go there themselves everyday and pick the parts up, which is why you can order so late.
Case IH dealer charges you freight to get it next day, but will do it. They also have a stock order. I think they may actually have 2. A weekly stock order, and a daily, 2 days away, with tiered discounts.
It really surprises the heck out of me that it took them a week to get $500 worth of parts ordered. With 100% markup, that's $1000 retail, which doesn't take hardly anything to manage. I'd think of that as a terrible day for a typical dealer, in a typical DAY, forget a week.

old tanker I can relate,,. thanx for sparing us ,,. LOL ,,.. sad to see the old allis chalmers flagship being run by stock holders and profit hacks with hatchets ,.i watched a lot of early allis chalmers vidios and learned a lot , very good history ,. without them ,The free World would have had a hard time freeing those enduring tyranny during the wars we have fought ,, along with all the great companies that gave us their very best . allis chalmers mighty help made a difference ,. they also built the turbines in hydro electric dams ,. I did not know that ..

Back in the 1950's my dad said the local farmall dealer would tell parts customers he would have to order parts and could get them the next day. He said there would be an extra charge for next day parts. People were amazed he could get parts that fast. Of course he had them on the shelf the whole time.

I can agree ,. but my local jd dealer has a few gooddeals , because they try hard to earn patronage,. for 6 bux i can get a radiator additive that will treat 3 big diesel 6 cyl motors and guard against electrolysis ,. no one else has a deal like that .

(quoted from post at 20:15:35 07/12/16) Back in the 1950's my dad said the local farmall dealer would tell parts customers he would have to order parts and could get them the next day. He said there would be an extra charge for next day parts. People were amazed he could get parts that fast. Of course he had them on the shelf the whole time.

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Back in the 50's and 60's IH had a warehouse for parts in the Twin Cities. They sent trucks out right at the end of the business day to have that days orders with in stock parts there in the morning. Drivers had keys to put the parts inside and went on their route. Then the bean counters at IH figured they could do away with some routes, drivers and trucks by shutting the small dealers in small towns down. By the early 70's this was in motion. What was left was mostly in the county seats. Lot of guys around here went JD after that because "their " dealer had been shut down. But when the dealers, much like modern auto parts stores, were getting parts in overnight Tues through Sat it helped sell equipment. So while IH was profitable the bean counters and the CEO were making decisions that had a negative impact on future sales. I worked for a farmer in 73 whose 2 older brothers both worked for IH. One in a small dealership as a partsman and the other a route driver out of the Twin cities. I got this story from both of them. When the ones job in parts went away he was hired by a JD dealer, the other was one of the route drivers that was cut. I don't know what happened to him. My former boss went to all JD stuff over the next several years.

Service after the sale, both in repair and in parts can make or break a dealer. Here we went from a great AGCO dealership to now nothing because of the new owners. All they wanted to do was sell new equipment. So a lot of the farmers bought new equipment, JD and CaseIH. Now Agco is 60 miles or so while JD and CaseIH/NH is 25.

Rick

Rick

Some dealers are dishonest.

Dean

Say what you want to, no way in heck will you hurt my feelings! LOL I am more of a man than that.

"sad to see the old allis chalmers flagship being run by stock holders and profit hacks with hatchets"

HMMM, did the "old way" (what ever that was) that let them fail and disappear as a brand work any better?????????

I am a Case man , so I know there are differences of opinion when it comes to makes and models,,. but I always respect the American equipment and tractor makes that I know and yes many had their shortcomings and strenths in the different jobs they did ,. I blame hostile takeovers ,stock corralling , corporate communism ,.. there is something wrong with the modern world business model ,.. the big fish is always s eating and cannibalizing the little fish , and keeps getting bigger and uglier ,.the stock holder demands a dividend , and these holders will go elsewhere if they feel shortchanged,,. consumer loyalty and company loyalty to their workforce has become a victim to daytrading for the quik buck ,,the way I see it ,, there is no fix ..

I think some guys need to realise certain dealer/ manufacturers charge a $500 entrance fee to open the door and walk to the parts counter or phone to talk to anybody. It seems that way when I go for parts or a customer brings me some and I get that small half empty bag with the logo on!.
I need an alternator for a tractor now $1000 from the dealer and it's permanently out of stock knowing agco when it's back ordered a month. the local electric shop might be able to repair it. if not it might be 3 weeks and $400 plus for him to get one. It looks like nothing else fits either thats any better cost or easy to get that will last more than a month.

I have a 1936 Allis Chalmers WC. I just replaced the whole front support with a used one from a WD,at least that is what the used parts emporium owner told me. Anyway, it needs upper and lower seals. The man I got the support from, doesn't have them. I called the AGCO dealer nearest to me and tried to get the kit which had both seals and retainers in it. $28, which I thought was reasonable. Then he called me back, it seems the kit is NLA (no longer available). Individually, the parts are $65.... I cancelled the order until I can see if the seals and retainers in the old support are usable.....

"With JD you can order "Machine Down" orders an you pay the freight "

Are you guys saying you cannot overnight order parts at your local Agco dealers? We deal almost exclusively at an Agco dealer due to location. I know I have paid freight and had parts next day when needed. Yes stock orders can take up to a week. Another good thing due to location (150mi) is we can run to Batavia and pick up orders through the dealer if needed.

They can overnight without a problem. I've done it several times. It's a UPS thing,just ask for overnight.
One tip on that that I learned from the hardware store. Ask for "Overnight Saver" instead of Overnight Air. Saver gets it to you over night guaranteed,but at your regular UPS delivery time. Overnight air has to be to you by 10am. The parts gal at the Agco dealer didn't know about it until I told her. She had to do some searching for it on the UPS website,but she found the box for it.

One thing I should have made clear in the OP,the $500 minimum is for free shipping. The parts manager made that clear to me. Anything else,you have to pay shipping. Like JD said,on heavy or oversized stuff,I try my darndest to get it on a stock order.

I'm thinking that you guys should all go over to Kubota tractors. We see posts on here all the time complaining about CaseIH, JD and AGCO parts. We see very few about Kubota! So either Kubota's never break down or the parts are always in stock a reasonably priced :shock: :lol: :twisted: !

Just saying!:wink: :wink:

Rick

There is generally a minimum order you need to meet for virtually all parts suppliers. Be it farm machinery, lawn and garden, ATV, firearms, or you name it. Any less than the minimum order will get you DRILLED for shipping costs. The minimum order required for free shipping gets larger every couple of years, too. On small parts, the shipping cost is generally more than the cost of the part if you special order.

My son works for a "less than truckload" (LTL) freight line in Grundy County.Every night he takes a semi to Des Moines to get a load of Case IH parts and brings it back. They sort the parts into four routes and they ship to towns from Osage to Waukon to Elkader, Dubuque, Center Point on down to Richland in southeast Iowa and points in between. He has the shortest delivery route since he already put on 190 miles before they sort. They use a 3/4 ton pickup with an aluminum stock trailer for the routes. The pickups and trailers are leased to Case IH and assigned to the LTL. His last customer is served about 5:00 A.M. The other routes are later as they are further away. They get parts Tuesday thru Saturday morning. I don't know where the Case IH central warehouse is, but he thought maybe south of Des Moines somewhere.