The other day at the lumberyard I work at a man walked in at about 11am. He asked for a 3' stick of moulding. (We only sell full or half lengths of moulding) I went out brought back in an 8' piece and said "This is the shortest piece I have, will this work?" He said "but I only want 3' of it". I said "Well sir we don't sell moulding less than 8' but I will cut it for you if you like." "Nope, see what else you have out there" he said. I went out, came back in with a couple different pieces that were about 5' and 6' but didn't match what he wanted. He said "thank you" and left, not taking anything. I knew then I really made him mad. I would have cut the moulding he wanted if he hadn't have left just so he wouldn't be mad. My boss then came over and said "good job buddy, you just ticked off the richest man in the county" jokingly. A few minutes later my boss left for lunch. I felt bad for making the guy mad. An hour later the same customer came back in, tooth pick in his mouth. I knew he had lunch with my boss. Me tried to avoid me but when he realized I was the only one that could help him he did the biggest eye roll I have ever seen. Then said "YOU GOT THAT MOULDING CUT AND READY TO GO FOR ME?" I said "no sir I don't". "Well I just talked to your boss and he said he called down here and told you I was coming to get my molding" I never took the call but I went and cut his moulding, took his money and smiled the whole time and said thank you at the end. He mad me fell like the smallest person in the world. Ok rant over.