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woo-hoo.....mommy deere comes thru!!!

glennster

glennster

Well-known Member
burned up a bearing yesterday on our spray booth here at the shop. cam lock bearing in a pillow block in our main burner unit. pulled the whole works out and drove over to motion industries. (berry bearing) nope, cam lock bearing is discontinued, need a set screw type, but special order. can overnite and be here this morning. ok get me 2. 75 dollars each bearing. picked em up this morning and went to install them. bearing bore size was too small for the shaft. dang.....i have cars to paint and deliver. looked at the bearing and it looks like a combine bearing. zoom down to ahrens hogan walker john deere in morris. yup had em in stock, cam locks and with the lock collar for 25 dollars each. booth is back up and running now....funny how motion cant get the cam lock bearing, but john deere had it in stock at 1/3 the price. you'd a thunk it would have been the other way around. big hug goes out to momma deere!!!!!
 
Back when we had a local dealer,they had a cross reference sheet right there at the parts counter. I got all my bearings there for everything regardless of color.
I wouldn't even DARE try that at any of the super stores these days. You'd either get a total dumb stare or so much attitude you'd wish you had never walked in the place.
 
Apparently I'm not the only one who gets irritated when I walk into a FARM machinery dealership, and ask for something like a #60 connector link, or a regular 1" ball bearing with locking collar and flangettes, and get asked- "what machine is this on"?
 
yep, i even got the run around trying to buy sediment bowl gkts at napa. whats it on? well there's diff ones. i want the regular one that most old tractors use. after partsman checking for it, ooh we dont have that one. went to case ih and bought a bag of 5.
 
I haven't run across a good parts person for many years now.

Years ago I needed new clutch plates for our Cockshutt combines. None of the Coops had clutch plates. In desperation, I went to a well known auto parts place. The parts man took one look at it and said: "Looks like a Ford 10" truck clutch plate". It was an exact match except it had a spring loaded shock plate in the middle whereas the Cockshutt just had a flat metal plate that failed often. We put in the Ford clutch plate and never had another clutch failure.
 
NAPA seems to have gone to h3ll in a hand basket. A couple of days ago, I ordered two rear wheel cylinder kits for a grain truck built in the 70s. They only got one in and then told me that if I ordered any more, it would have to come from the factory in Illinois. (Funny how the "factory" is in Illinois, but the label on the box says that it's made in Mexico) No local warehouses had it and the parts man told me that he wasn't sure when he could get it. I would be lucky if they could get it next week. I ordered it because we need the truck.
On the way home from NAPA, I got on the phone to O'Reillys. They will have the kit at their store at 8:00AM tomorrow.
 
Bob, we have a local CIH dealer with a parts lady who can walk right to the shelf and grab the 1" bearing or chain link, or whatever, and have the customer back out the door in five minutes. On the other hand, I went to a CIH dealer in Idaho for a 1" bearing w/cam lock collar, for inside the cross auger in a 1010 CIH platform and the young parts man had to know the model of combine I was working on. I was in a hurry, as always, and I just couldn't convince him it's a common bearing every dealer has on the shelf.

Speaking of Deere's parts prices, I was at the local Deere dealer this morning and they had a Weber gas grill with the Deere name on it. I happen to have one here at home that I bought at the local Ace Hardware so I asked him how much they were asking for the Deere grill. It was $799.00, a few dollars LESS than whatI paid for mine. He said customers would ask him what the price tag was and when he would tell them they would gasp and say it's so high because of the Deere name on it. I told him he could use my name as a witness to the fact that the Deere grill was a little cheaper than the one at the hardware store. Jim
 
I guess that I am fortunate to live next an industrial area, or I would be in deep do do, trying to keep up with obsolete bearings, and seals on these old Allis tractors, and mowers, and machinery, that I can afford. Down on the tide flats in Tacoma, there is an old established business, that used to be called Bearings Inc., they now call themselves Applied Industrial Technoglies, but the same catalog still applies. When I need a bearing, or seal, I take the remanents of the old bearing, or seal, along with some field measurements, down to their store, and they match it up with their interchange book, and go get it off the shelf. Sometimes it will be a newer improved part, that fits quite well. What it comes off of dosent enter into it! Most of our bearings, and seals for crane maintence, at Boeing, came from them.
 
10 years ago, I'd walk into Napa, and the fella would look at the bearing, go upstairs to the storage and come down with 2. Sometimes he just looked at the bearing, and came back with the new ones. Always fit.

Now, the kid sits there with the feeler gauge, the screen, and the catalogs, and tells me can't find one.

I know it is sitting on their shelf in the store room, but - can't get to them.

Kinda sad. Doesn't help me, doesn't help Napa, and in the end, Napa won't be carrying any of the stock anymore, because it doesn't sell..... Just a breakdown of business.

--->Paul
 
That's how it used to be at the old Deere dealer. Give them a bearing and if it had a number on it,they had a cross refrence on it to change it to a Deere number. If all you had was pieces and they couldn't find a number on any pieces,they'd get out the micrometer and measure then cross it to a Deere number that way.
Sometimes I wish I'd never have known what good service was. That way I wouldn't miss it so much now.
 
Paul, you hit that one right on the head!! NAPA used to get me anything for tractors and machinery, and deliver it right to the farm, not anymore!! If I can give them a part # they can usually still get it though, but could never look it up or figure it out.
 
While at times it is the kid's fault there are times he (or she) is caught between the boss and the customer. A lot of times an employee is in deep doo if the part is not right or ruined and the boss finds out the kid did not reference the parts book. A lot of places do not like the customers going behind the counter even if it is alright with the counter people. Most times new employees are thrown to the wolves and not given any training. At the time they are given additional responsibilities such as unpacking shipments and organizing stock so they do not have a chance to "study". Not always but quite a bit the longer tenured employees refuse to help because they feel the new guy is a threat to their employment. I am not trying to excuse the people that are lazy or indifferent but there are quite a few that are setup to fail from the start.
 
Where I live there is a NAPA about half a mile away. Used to be a mom and pop type store, and mom and the black guy that worked their new what they were doing. I got stuck trying to get a carb kit fora Kohler from the the guy who just thinks he knows everything. while he was trying to find it in the parts book and told me they didn't have it, the black guy who was helping another customer walked up and put it on the counter. Now that it is napa, the boy genius and other workers have to know Make model engine size etc. in order to find it in their computer. I always tell them the color too. The black guy is still there and I usually wander around until he is free to help me.OR drive 12 miles north to Advanced Auto or Car Quest where they actually stock some items. CQ is tough tho you have to get the owner cause the two young guy are useless. Try to get a part for a 29 Essex NOT in the computer but AA has books.
 
I've been lucky. Closest NAPA is about 5 miles away in a town of 3000 folks. Drove the 1958 grain truck up there to get a u-joint. Old boy walked out, stuck his head under the truck, and pulled me a $20 joint that I had in 20 minutes later. Best part was that when he went inside it was the 17 year old high school kid at the counter that told him which one to pull. He hadn't even walked out there.

I hope that kid sticks around. He has sure made my life easier lots of times. Reason number 457 why I live out here and won't go to the city unless I have to.
 
Won't disagree with that!

End of the day, Napa loses sales, I don't go there as often, and the whole business cycle suffers.

Upper management needs to pay attention to the end result?

--->Paul
 
Telling them the color of it hit a memory. The guy who manages the local auto parts store used to be the parts guy at a snowmobile/ATV place. I needed a part for a Yamaha ATV that I bought used. I didn't know how many CCs it was,the year,nothing. He asked me what color it was. I told him blue. That was all he needed,said he knew what it was and got the part.
 
I guess there is a sucker born every day, The wifey and I paid $169.oo at Lowes 6 years ago, for our gas grill, and I bet our steak tastes as good as yours. LOL
 

Said but true :cry: in most cases NAPA chucks hind'tet in today's world... I do remember when they were Top Dawg I remember if I placed a order by 5PM they could have it next day I thought it could not get any better than that...
That somewhat holds true but we live in a different world today... Their competition had about done'em in its 10 PM here I can order a part and have it here by 8PM in the morn that be Saturday :wink :wink I can do this any day of the week I can not do that with NAPA if I did it would B Tuesday before I got it... I may not even get it and if I did pay out the arse to ship it...
 
Around here, there are several places that we frequent within about 30 miles. The town and business just depend on what we need. Even the best places are keeping less stuff in stock. They usually can get what you need but have to order it. Sometimes it's better just to order parts online and have them shipped to your door instead of a store 20 or 30 miles away.
 
The issue is the skill level of the parts person. If they only have been around the computers they don't know any other way to look up things. Plus there are no pats on the back for learning it different either.

JD printed a bearing exchange book(It was Blue). It had a cross reference section if you had a number. If you did not it had a listing of all the different styles of bearings. Then the OD and ID where listed in order with the JD part number.

I sold a lot of bearing to the Allis Chalmers and Massey Ferguson combine guys. They told me that most of the time JD was way cheaper on the bearings. The dealer I worked for the longest time kept a large inventory of bearings. We sold a lot of them.

There is also a seal interchange book too(green book). It worked well too. We did not have the choices we did on bearings but we usually could match the common stuff.

This information is in the JD parts system now but you have to have the knowledge to use it. Most of the younger guys don't want to learn how to use it. It is also on jdparts.com. If you are signed up you can get the list pricing too.
 
NY 986: Your comment: I am not trying to excuse the people that are lazy or indifferent but there are quite a few that are setup to fail from the start... end of your comment: I agree with you NY 986 as I have also seen it happen.. The customer starts pushing the young kid or new counter person and that does not help.. Better if the customer talked with the owner.. and "pushed" on the owner to spend some $$ to teach new counter person.... I'll guess that soon a person will be able to Google just about any part and get all the info needed.. without any kid at a counter except to handle payment..
 
Said part is that it more than likely was made in China.Most of the bearings my Deere dealer has are china junk.They wanted to give me a china bearing for the cutterhead of a forage harvester,I bet that Deere does not use them in new harvesters on the assembly line.Local red dealer got me a US bearing.
 
Had a U-joint on PTO on IH grindermixer go out. Went to IH dealer, they said never seen a U-joint that big on a grindermixer before. Went to napa store. Said didn't have a U-joint that big. Went to a family owned parts store. Laid it on counter and the first thing the man said, looks like a 2 ton chev. truck u-joint. Went back and pulled one off shelf, Compared it to mine and I took it home.
 
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