Author	[Modern View]
Bob - MI 10-27-2012 07:17:41 24.247.61.228 Report to Moderator	New store in town. Needed a temperature sender for my 1991 GMC 2500 pickup. Truck has a factory gauge and the assistant mgr who waited on me asked that question which I answered yes to. Back at the house, while draining the radiator something told me that I should pull the connector from the one still in the block and check to make sure it fit. Big surprise it didn't. It also had a smaller body and thread so it was clearly the wrong part. Before going back for a replacement I pulled the original from the truck and headed to the store. The same guy gets hostile and began to argue with me that mine takes one that doesn't go on a truck with a temp gauge. Another guy stepped in and started looking at the differences new/old. Finally after about 10 minutes the argumentative one says: "oh yeah, there's more than one style for that truck". They look in the back and find the correct one. I leave with no apology but I did get a customer survey that I was happy to complete on-line. Marty at the Grand Haven Michigan store may have a bad day if they act at all on this. What's the matter with these guys behind the counter? Since when do employees think they can abuse the customers? Back to Napa I guess. [Reply]   [No Email]
Heavyduty1 11-04-2012 18:29:10 66.87.0.143 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Around here O"Rileys is the newest stores in town. I've had good luck with them so far. Now, the old Advances aren't worth a crap unless you know exactly what you need. I was driving the old dodge and she started a little slow, first thing one morning, so I pulled into the Advance that was closest to me. The nice lady checked the battery, said it was bad. I said lets go ahead and put a new one in. She looks and looks, said we don't have that one. Luckly for me the manager heard that and showed her the location for my battery. She asked me do I want it installed, :roll: ,I said you just took my old one out for a core charge, remember. She proceeded to take 5 minutes to put on some rubber gloves and when she touched the battery cable ends, she acted like dog poop was in her hands. This post was edited by Heavyduty1 at 18:55:47 11/04/12. [Reply]  [No Email]
Morgan Flowers 11-01-2012 10:24:06 97.89.65.86 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Quoting Removed, click Modern View to see And, speaking of rotors, you are better off keeping the originals if possible. I have had a horrible time of keeping the cheap new ones from warping. A lot of shops just throw on new rotors whether they need them or not. BAD idea! [Reply]  [No Email]
George Marsh 10-29-2012 14:52:26 50.104.246.0 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   O'Riley's is the only place in town that will turn rotors. Why don't the other places if they are so good? [Reply]  [No Email]
mkirsch 10-30-2012 07:41:00 64.80.110.74 Report to Moderator	Re: First and last time at O'Riley's in reply to George Marsh, 10-29-2012 14:52:26   Quoting Removed, click Modern View to see Nobody gets rotors turned anymore. Most of the time the rotor is too far gone to machine in the first place. Plus new rotors are cheap and easy to replace on any car made in the last 10 years. I don't even bother trying to get rotors machined. [Reply]  [No Email]
George Marsh 10-30-2012 18:10:58 50.104.246.0 Report to Moderator	Re: First and last time at O'Riley's in reply to mkirsch, 10-30-2012 07:41:00   $8 to turn OEM rotor $45 for imported rotor. If rotor is too far gone, they won't turn it. [Reply]  [No Email]
mkirsch 10-29-2012 08:00:41 64.80.110.74 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Well, my experience is just the opposite. I needed replacement hub seals for my tandem-axle trailer. 3500lb axles, so the seals should be common. Went into a nice dirty old NAPA store with a gristly old parts man behind the counter, old seal in hand. Thought to myself, "This is my lucky day! This guy is sure to know his stuff." Nothing doing. The old phart took the number off the seal, typed it into his computer, and said, "nope, can't cross reference it." Went to the next NAPA down the road. Another old phart types the number into the computer and says, "nope, can't cross reference it." It was the young guy behind the counter at the second NAPA who saved the day, by OPENING THE SEAL BOOK, and looking it up by dimensions. They had plenty of the exact seals I needed in stock, but the old pharts who you guys say are the go-to guys couldn't be bothered. [Reply]  [No Email]
Bendee 10-29-2012 21:10:08 120.144.170.159 Report to Moderator	Re: First and last time at O'Riley's in reply to mkirsch, 10-29-2012 08:00:41   And if they are the only place in town with your particular part, what then? Lesson learned.. "look it up in the book,please." Don't kill the dog because it leaked on your trousers.! [Reply]  [No Email]
JML755 10-29-2012 05:36:00 97.78.165.184 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I buy a fair amount of parts at the chains or online. Just spent $300 this past weekend at Advance Auto. One of the nice features is that I can order online, usually with an online discount coupon of 15-20%, and pick it up at the local store. Just walk in, hand them the confirmation sheet and walk out the door. I've also bought parts at a "real" parts store which is about 10 miles further than the chains. It's got a machine shop. The kind of place where the parts guys know their stuff, usually have 4-5 guys behind the counter and people lined up on Saturday. Well, I'll tell you, they think very highly of themselves sometimes. More than once, I've heard them talk down to a customer who was less knowledgable than themselves. ("Well, of course it won't fit that car"). I almost told one off on one visit. I walked in with a battery, grabbed a new one off the rack by the door of the right size, CCA that I wanted and took both to the counter. I got home and found the posts on the new battery were on the opposite end. No big deal (except drive time). Went back got the right one and went to the counter. Well, the counter guy (different one than I bought it from) was all sarcastic when he looked up the car and said "wow, you get things right when you go by application" (shaking his head) and how I should have asked "them" first instead of grabbing one off the rack. Very condescending. I bit my tongue as I didn't want to ruin my day and waste people's time in line. I wanted to tell him that the other counter guy and myself BOTH didn't notice the difference when the batteries were side-by-side on the counter. Seems obvious after the fact but I was more concerned about the physical size to fit in the plastic box that OEMs put the batteries in nowadays. It was a simple mistake but I'm sure the 2nd counter guy was calling me an idiot under his breath. I've also had a counter guy at Advance Auto who used to be a GM mechanic who gave invaluable tips not just on the parts but how to install them, tricks of the trade kind of things. My point is, you can't judge ALL parts stores or ALL employees the same. The Internet has made parts shopping a lot easier, allowing us to compare prices, and I find it troubling when "real" auto parts store employees knock the chains for whatever reason when I can buy the same stuff cheaper or without waiting for them to order it. It's not THEIR money on the line. The funny thing is, I've had the chain stores recommend an auto parts store for parts they don't have. Never had the reverse happen. [Reply]  [No Email]
Corona Boy 10-28-2012 08:26:11 174.21.222.7 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I hace been buying parts for 30 years. All in the same small town. Used to be 6 Mom & Pop parts stores. Now, Autozone, O'Reillys, NAPA, and a regional chain area all thats left. I have my favorite parts guy that I have followed to three different stores. No matter what the nameon the building says, this guy gets me my parts, and usually in stock or next day. Yea, I hate training the new help at these stores. Any person behind the counter can sell me a air filter for a mid 70's chev 350. Its the truly good guys that will find me the wheel bearing for a 50's IH tractor by measureing and researching. Then going in the back and bringing one to me. [Reply]  [No Email]
awkknottedup 10-28-2012 05:24:33 67.142.168.27 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   You also have to realize what the people behind the counter have to deal with. You may know every cross reference for a coil to fit your '64 Corvair spyder but many people have no idea what year the car is. What about the person who comes in and says his car is making a weird noise, what do I need? Or the person who says he needs brakes for the front but does not know if it is disks of drums. One of the worst is the person who thinks they know everything and the counterman is just a dummy who can barely fog a mirror. My son gets all kinds and no matter how bad he wants to he cannot give them a swift kick out the door. [Reply]  [No Email]
rustyfarmall 10-28-2012 14:18:57 216.248.71.226 Report to Moderator	Re: First and last time at O'Riley's in reply to awkknottedup, 10-28-2012 05:24:33   Quoting Removed, click Modern View to see I understand not wanting to lose a sale, but if you sell them what they ask for, and it turns out to be wrong, so they bring it back for an exchange even though it is all scuffed up because they TRIED to install it, well, eventually the parts store WILL end up losing money on the whole process. Sometimes it is better to lose that customer. [Reply]  [No Email]
36 coupe 10-28-2012 03:32:08 66.186.169.176 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I ordered two hydraulic brake hoses for my 96 F150.When it came time to put them on the truck they were the wrong ones.They mounted with a bolt, mine used circlips.Went to Napa, counterman brought out a pair, wrong ones.He looked up the numbers for a 95 brought them out.Right ones.Not always the counter mans fault.I find you have a better chance getting the right parts when a woman is working the counter. [Reply]  [No Email]
Goose 10-28-2012 20:36:04 70.197.194.213 Report to Moderator	Re: First and last time at O'Riley's in reply to 36 coupe, 10-28-2012 03:32:08   You got that right! There's a gal at our local O'Reilly's that knows more than all the guys put together. Only problems I've had with O'Reilly's is about ten years ago they had a run of bad reman A/C compressors, and a few months ago I got a reman CV axle that was bent. [Reply]  [No Email]
Dick2 10-28-2012 02:48:58 174.19.205.113 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Parts stores are like airlines: I swear off one and then the next one - until I come full circle and start over again. I don't rely on any of them too much. The closest NAPA store has 2 old gals working the counter that take grouchy pills for breakfast so I go to a NAPA store further away where they have some smarter and more friendly clerks. They even tell me that some lower priced filters are as good as the higher priced ones. The nearest Auto Zone store has a couple older guys working there that will steer you wrong if you listen to them. I go find the lady manager if I want some real information. O'Reilly is close too, but hardly ever seen any customers there. Their help is pathetic, so I don't go there anymore. [Reply]  [No Email]
Dean Olson 10-27-2012 20:11:21 98.196.66.64 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I drive 20 miles to NAPA to get parts for my old Farmalls. JUST because the old guy in there knows what I want without having to look it up. 9 out of 10 times I can place an order over the phone and it will be waiting when I get there. IFFFF I have to go any where else I have to cross reference the part I need to an old car or truck. If i walk in and ask for a 12v coil for a 1953 Farmall Super H the immediate response is "what's that?" I say "an old tractor", next response is "we don't carry tractor parts". [Reply]  [No Email]
LOU from Wi. 10-27-2012 19:28:20 72.160.225.99 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   BOB" Counter workers ae sick and tired of folks comming in and saying "WE WANT ONE OF THESE THINGIES"and will argue with the counter servers and insulting em day after day. Now I don't say all the counter swervers are geniunes but complete information would be helpfull for correct parts. JMHO. LOU [Reply]  [No Email]
awlknottedup 10-27-2012 15:32:18 67.142.168.23 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   We have two local stores, an O'Reillys and a Bumper to Bumper. Both have a knowledgeable staff and both have a Dufus who must be related in order to keep the job. I needed an oil pump for a Chevy 377 truck engine. At the O'Reillys he said it was not in stock so we ordered one for next day delivery. It was the wrong one so we looked at the book and picked out what looked to be correct. It was the wrong one. This time the manager took one look at what we were doing and walked back and brought out the correct one. My son os a store manager for O'Reillys. He has worked at Autozone and Advance and says that O'Reillys is the only place that acts like the parts stores I used to take him into. He make decent money, not minimum and he knows car parts. He does have a real problem hiring people who want to work, can talk with customers, and knows at least a little about mechanics. He pays what he can under corporate rules. He will also let a customer look at the stacks if there is an unusual request. And he keeps what books he gets his hands on rather than relying on the computer all the time. [Reply]  [No Email]
rodgernbama 10-27-2012 15:10:27 75.138.35.169 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Like others have said you get a goofball ever now and then but the guys at my O'Rileys have been very helpful to me. A lot better than the other chains. [Reply]  [No Email]
NCWayne 10-27-2012 15:01:36 69.40.232.132 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Don't discount a whole parts chain because of one idiot. My local O'Rileys came about when the local NAPA franchise sold off his businesses to them because corporate NAPA wasn't interested in buying him out when he decided to retire. The new, corporate NAPA is now staffed with mostly idiots who couldn't find a part if they tried. On the other hand, the old NAPA, now O'Riley's employees are still just as good as they ever were. In fact O'Riley's is the only chain, other than NAPA that still has parts books to suppliment what isn't in the computer. I've used the books myserlf many times over the years to find the parts I need. Since I, better than any of the parts guys, know what I need, it's easier to just ask to look at the book than to spend more time than I need to waiting for them to look up the part for me. Heck the last thing I took in was a throwout bearing out of a compact Ford (foreign made) tractor. Ford wanted nearly $80 for theirs, but all it took was a bit of digging in a parts book to cross the numbers on the origional to a new one that only cost $17. I've done the same at NAPA, but none of the other parts places other than O'Rileys would have a clue because they have NO books. [Reply]  [No Email]
John B. 10-27-2012 14:44:42 38.114.64.214 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I've worked as a mechanic for over 30 years and I've never had a problem at an O'Rieley's parts store. It's always best to take the old part in no matter how small it is or how big it is when purchasing a new part. On many over the road trucks, buses and large equipment all the sensors are the same, they just send out a different wave length signal. They can use the same two or three wires to run to all the sensors. They call this multiplexing. this cuts down on wire thus reducing weight to the vehicle. Radio Shack sells this set up to run lites in your home to make it look lived in while you're gone. A transmitter sends signals in to your home wiring and any receiver plugged into the wall on any circuit reads the signals. If it recognizes its own signal it turns the light on. Replacing any part on a vehicle now days isn't like it was 25-30 years ago. [Reply]  [No Email]
GUIDO 10-27-2012 16:04:02 71.168.196.92 Report to Moderator	Re: First and last time at O'Riley's in reply to John B., 10-27-2012 14:44:42   Hello John B, All sensors are NOT the same. Even the codes for different engines are not the same, for the same event, even if the sensor is the same. There is no wave length used for signal to the display-gauges. That is a new one on me. There are individual circuits for each sensor, that takes more then 3 wires. I don't know what that multiplexing is? Guido. [Reply]  [No Email]
bill mart 10-27-2012 22:53:14 69.204.65.189 Report to Moderator	Re: First and last time at O'Riley's in reply to GUIDO, 10-27-2012 16:04:02   found this on google: CAN-Bus systems are essentially a means of multiplexing electrical signals in a car over a small number of wires. Instead of using a pair of wires running from the ecu to the far corners of a car to power every single bulb, switch and motor, signal multiplexing allows these systems to be controlled by just a few wires that carry all these signals. In a simplfied way, multiplexing works much like modern phone lines or ethernet cables where several signals and instructions are meshed together and carried on the same line. The main reason that OEMs use this isn't to make life difficult for us. It saves weight and more importantly costs. Read more: http://blogs.modified.com/6299182/expert-car-opinions/isis-multiplex-wiring/#ixzz2AZPjiDkv [Reply]  [No Email]
GUIDO 10-28-2012 13:04:34 71.168.196.92 Report to Moderator	Re: First and last time at O'Riley's in reply to bill mart, 10-27-2012 22:53:14   Hello bill mart, Like a said it IS a new one on me. Thanks for the info. The electronics I have been schooled on was for on road diesel only. I don't see that system used on on road diesel systems, and that was why I questioned it. Guido. [Reply]  [No Email]
Big Ed 10-27-2012 13:53:42 72.145.231.230 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Looking for pair of shocks,O'Riley's had them [15 miles away] went to store. Clerk??? wouldn't sell them to me???? E-mailed corprate & explained,they offered no reason or excuse?? Clerk wouldnt give reason either??? Be hard for me to turn down buyer with cash$$,but clerk would have had to get off stool to take the money,which must have not been worth his time. [Reply]  [No Email]
Dick L 10-27-2012 13:39:48 50.51.164.202 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   You have to remember they need to hire people to keep the doors open from a pool of people that the other parts stores have picked over. They can not pull all the better parts people from the other stores. Our local NAPA store has one guy that knows his stuff. If he is not the one that can come to the phone, good luck. In Angola at the advanced auto store they have some that are great but a couple that you have to know what your after or you get to come back. They had one skinny youg gal that when she came to help me I said Oh No to myself. Now I kinda wait for her as she knows more than most put together.Like the UPS post, It is hard to find a barrel of apples that don't have at least one bad apple. [Reply]  [No Email]
Wile E 10-27-2012 13:25:35 66.188.56.202 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Any REAL auto parts store is a little dirty, or a lot. Has guys behind the counter that have dirt on their hands and have pulled engines out of cars. And it might have a machine shop in the back that regrinds engines and turns cranks. (I worked at a place like this when I was 17) I dont consider a parts store a place where the floors are super clean tile and they have prissy little boys working there that couldnt change the oil in any car or truck cause they might get oil on their hands. [Reply]  [No Email]
old 10-27-2012 17:23:13 4.245.12.21 Report to Moderator	Re: First and last time at O'Riley's in reply to Wile E, 10-27-2012 13:25:35   A lot of the local Machine shops have been closed down due to EPA regs. O'Reilly's here had a machine shop in house till a few years back but had to close it because of the EPA. Not even a good non high price machine shop in the area any more. [Reply]  [No Email]
Wile E 10-28-2012 03:15:51 66.188.56.202 Report to Moderator	Re: First and last time at O'Riley's in reply to old, 10-27-2012 17:23:13   What kind of BS is that? Why would these stores have to close their machine shops? If you have employees that dont dump waste oil and solvents in the parking lot then you should be just fine. WTF? [Reply]  [No Email]
old 10-28-2012 08:23:09 4.244.221.251 Report to Moderator	Re: First and last time at O'Riley's in reply to Wile E, 10-28-2012 03:15:51   Hey don't shoot the messenger. In this area I have seen 3 or 4 machine shop close down due to EPA regs. or at least that is what I was told was the reason they closed up including the one in O'Reilly's. The only other machine shop we have and not sure it is still open will not do any thing for less then $100 min [Reply]  [No Email]
Ray Hofstetter 10-27-2012 13:47:01 166.137.88.16 Report to Moderator	Re: First and last time at O'Riley's in reply to Wile E, 10-27-2012 13:25:35   Gotta agree with everyone, a 'dirty' auto parts store is a good parts store. Our NAPA/machine shop is the place to go. [Reply]  [No Email]
Fawteen 10-27-2012 13:39:49 72.65.105.238 Report to Moderator	Re: First and last time at O'Riley's in reply to Wile E, 10-27-2012 13:25:35   Exactly. [Reply]  [No Email]
Fawteen 10-27-2012 12:08:31 72.65.105.238 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   We don't have O'Riley's around here, but do have VIP and AutoZone. Been in both briefly, NOT impressed. Too much "boutique" atmosphere, not enough staff knowledge. In both places, it was immediately obvious that the primary qualification for employment was the ability to fog a mirror. If the computer can't dig it up for them, you're screwed. I'll stick with NAPA, backed up by a couple of Mom and Pop operations where the staff actually knows an intake valve from a Schrader valve. [Reply]  [No Email]
k.s.tractor 10-27-2012 11:11:22 75.207.86.154 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   If your parts person or clerk has a tarp grommet in each ear, a fish hook in the lip,staple in the eyebrow and a thack thru their thung sho they thalk funny go somewhere else because the extra metal interfears with brain waves. [Reply]  [No Email]
Stick welding 10-27-2012 10:14:19 96.53.210.246 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Sometimes the parts books are wrong too. I usually try to take in the old part to match it up but the guy shouldn't have argued with you. He should have looked a little further in the book. After an accident I needed a new steering arm on my 87 Ranger. The shop fixed it with the correct part according to the parts book but when they went to align the front end, there wasn't enough adjustment. Looked in the book at an arm for an 88 and it was the one I needed. My truck must have been built right when they transitioning to a slightly different design. [Reply]  [No Email]
M-MAN 10-27-2012 09:20:56 184.39.144.12 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   If I quit going to any store that aggrivates me or gives me the wrong part I would never get to fix or build anything. It does take two to argue. [Reply]  [No Email]
bill in colo 10-27-2012 08:56:43 75.107.0.39 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   I use a Parts City store which is part of the O'Riley's thing. Started out as a CarQuest store about 12-14 years ago, Been thru three owners but always had good owners and help, parts are also easier to get now its parts city. and they are also a A&I dealer.Pricing to me is way better than the local Napa dealer. Current owner gal has been in the parts business for at least 20 years and has worked all the national stores. She uses outside suppliers for a good portion of her bussiness. [Reply]  [No Email]
Gambles 10-27-2012 08:38:43 24.246.215.127 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Remember the mom-and-pop auto parts stores from 20+ years ago? You know, the ones that had a seasoned guy behind the counter with the glasses way down the end of his nose and he would know what part to get without looking at his book? (Notice I didn't say computer) They are long gone for a several reasons. The first reason is that there is no individual owner for a lot of these stores. They are corporate owned, so the employees really don't care. (I've seen guys walk out of a store yelling that they'd never be back. When that happens, quite often the employees are happy about that) Second, since everybody buys on price any more, (I know people that will drive an extra half hour to save a dollar or two on a part) the corporate owners don't pay much over minimum wage. So you have a lot of turnaround. Most of them have been there less than a year. Third, compare the cars of today with the cars of 40 years ago. If a car from 1970 had 1,000 parts to it, a car from today has 20,000 parts to it. You just can't teach all that to a guy who has worked there less than 6 months. My advice to to know exactly what you need before you go to these stores, but I also know that sometimes it's not possible. Since I live 25 miles from the nearest parts store, I've also been burned by these stores where I've had to make several trips there for a simple part. [Reply]  [No Email]
John T 10-27-2012 08:16:15 216.249.82.117 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Its a combination of,,,,,Big Box Stores,,,,,,Sign of the times,,,And the complexity of newer cars versus in the 50's n 60's YOU JUST ARENT GONNA GET THE SERVICE WE DID BACK THEN GRRRRRRRRRR Yearssssssss ago when you walked into REAL parts stores with REAL PARTS MEN like Washington Auto Parts or American Auto Parts on East Washington St in Indy (each took up like an entire city block) soon as you walked in the door a crusty old parts man could tell the part you wanted by the look on your face, didnt even have to ask lol and he knew which isle and shelf and bin it was located in without looking at any catalog or let alone computer BUT OH THOSE DAYS ARE LONG GONE AND THEY AINT A COMIN BACK My oldest son works at O Rileys and in my opinion they have Auto Zone and Advance Auto and Pep Boys beat all to HILL butttttttttttt they will still never be an old fashioned NAPA or Car Quest WHICH I CONSIDER AS "REAL" PARTS STORES Ol John T [Reply]  [No Email]
downsouth 10-27-2012 08:02:24 205.188.116.142 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Don't blame the store, blame the employee. You did the right thing by filling out the survey, he will no doubt get questioned about the incident. We have and OReally and an ZonedOut in our small town. The Zone is OK I guess, but most of the employees are dumb as a rock. The OhReally has some good knowledgable people who are willing to do more than just look in the computor. I loved our NAPA, but they shut it down so now it's too far away to be considered convienent to the closest one, BUT when it comes to an important electrical part I make the drive. [Reply]  [No Email]
old 10-27-2012 07:42:52 209.86.226.54 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Well would you believe it is not the store you need to blame but the person who helped you and the lack of knowledge on there part. Where I live we have an O'Reilly's which has been the only parts tore in town up till a year ago. We now have an auto zone and to buy at auto zone is a waste of time because they people are so new to the parts game they do not have the knowledge to be much good. Give the place some time and also bring in your old part some times the help them learn [Reply]  [No Email]
rustyfarmall 10-28-2012 04:50:18 216.248.71.226 Report to Moderator	Re: First and last time at O'Riley's in reply to old, 10-27-2012 07:42:52   Actually, it IS the O'Reilly's store that is to blame. They don't want to pay what a good, experienced counter person is worth, or even as much as what a good, honest employee can get working at just about any other job, so they end up with employees who can't find work anywhere else. I'm sure there are exceptions, but of the three O'Reilly's stores I have visited, in 3 different local towns, none were the exception. If you need air fresheners to hang from the mirror, mud flaps, floor mats, or other doo-dads, O'Reilly's is the place to go. For everything else, it's better to visit N.A.P.A. [Reply]  [No Email]
old 10-28-2012 08:27:22 4.244.221.251 Report to Moderator	Re: First and last time at O'Riley's in reply to rustyfarmall, 10-28-2012 04:50:18   As I said THERE IS NO other store in this area other then an auto zone that is the air freshener store in this area. Yes I know O'Reilly's is a cheap place to work as in low wages but then in this area that is the norm period. I have dealt with this store for 32 plus years and have almost never had a problem with the wrong part. As for NAPA or other such store it is a 50 mile round trip to go to one if not more [Reply]  [No Email]
massey 333 10-28-2012 14:20:33 209.173.189.232 Report to Moderator	Re: First and last time at O'Riley's in reply to old, 10-28-2012 08:27:22   Rusty is right Old,I have talked(complained) to Upper Corp.people and they can tell you what stores you are speaking of and still nothing is done about it.Empty product boxes on shelfs(have to order-2 days to week to get),refuse to order(SELL) something they don't stock,but is in the computer even when you give them the stock number.Selling USED PARTS instead of rebuilt. [Reply]  [No Email]
old 10-28-2012 16:03:17 4.245.11.58 Report to Moderator	Re: First and last time at O'Riley's in reply to massey 333, 10-28-2012 14:20:33   That is store by store. I know as I said I have dealt with the one we have for 32 years and almost never have any problems and they do there best to get what I need as fast as they can get it so again it is the store it self not the company it self [Reply]  [No Email]
massey 333 10-29-2012 15:28:07 209.173.189.232 Report to Moderator	Re: First and last time at O'Riley's in reply to old, 10-28-2012 16:03:17   My point was Old,that Company knows these stores are doing this and overlook it and tell(give) a name-number of a store 40mi.away to get these items at,then it is the COMPANYS Practice to do so. I have 2 private stores and 3 NAPA storea within 10mile so it don;t hurt me much,but is nice to have someplace on short notice or if passing thru. [Reply]  [No Email]
old 10-29-2012 17:13:01 209.86.226.57 Report to Moderator	Re: First and last time at O'Riley's in reply to massey 333, 10-29-2012 15:28:07   In this area I have never yet found any O'Reilly's that did not do a good job. I have a dealer account with O'Reilly's and that account is logged in at more then 10 stores across the U.S.A and non have ever done me or my son bad and that is from Gulfport MS all the way up tp here at the Lake of the Ozarks [Reply]  [No Email]
bobs old iron 10-27-2012 07:39:38 97.122.251.188 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   on the speed channel, there is a commerical about going to parts store with a doofess, says we can get it from the wharehouse maybe,,that about right for some of the parts store today,, nothing like old school days when cars were simple.. [Reply]  [No Email]
Lou Kocon 10-27-2012 07:24:59 204.111.118.125 Report to Moderator	Re: First and last time at O'Riley's in reply to Bob - MI, 10-27-2012 07:17:41   Yep, NAPA it is (if you want friendly, personal service, at least here in Woodstock, Virginia). [Reply]  [No Email]
Gambles 10-27-2012 13:04:41 24.246.215.127 Report to Moderator	Re: First and last time at O'Riley's in reply to Lou Kocon, 10-27-2012 07:24:59   I'm glad you got a good NAPA close by. I actually have one that's about 25 miles from me and one that's a little further. The one close by is okay, but they won't go out of their way for you and if you want something like a wheel cylinder kit, they will try hard to sell you an entire wheel cylinder instead. A few months ago I went into the other store and it had one employee in the whole store, a 16 year old kid behind the counter. I asked for some safety wire and he had this confused look in his face. I tried to explain that I needed it to use on some main bearing cap bolts and he got even more confused. I then realized that he was just a kid who had never gotten his hand dirty or probably never had even held a wrench. I thanked him as I left and I noticed that he sure could pick up his phone and continue texting though. [Reply]  [No Email]
504 10-27-2012 09:03:30 199.127.54.155 Report to Moderator	Re: First and last time at O'Riley's in reply to Lou Kocon, 10-27-2012 07:24:59   If it is a brand new store the manager is a "opening new store guy" he will be gone in six months and the assistant manager will be the boss. File a complaint now online, before they hire him as the boss. BTW if you think they are paying minimum wage you are wrong, managers are doing very well. [Reply]  [No Email]
Buzzman72 10-27-2012 10:19:06 74.134.25.51 Report to Moderator	Re: First and last time at O'Riley's in reply to 504, 10-27-2012 09:03:30   Not all THAT well. Less than 5 years ago, I interviewed for a position at an O'Reilly's Auto Parts store. I had been an ASE certified auto parts counterperson for over 10 years, had 20+ years of experience, and had gone back to school to get an associates degree in Automotive Management. When I told the manager that I'd have to make at least $12 an hour to work there, he got all huffy and said, "I don't even make THAT much!" So if he was an honest man...and if not much has changed in the interim...I'd question that the managers are all that well-paid. [Reply]  [No Email]
s.crum 10-27-2012 13:02:40 67.142.181.21 Report to Moderator	Re: First and last time at O'Riley's in reply to Buzzman72, 10-27-2012 10:19:06   Buzzman, I'd be more likely to think that in interviewing you, that manager saw his career flash before his eyes. If he was being honest, I'd be willing to bet he had nowhere near the qualifications you have and as such he was being paid accordingly. Most companies that are worth working for, still pay a person for their value to the operation. [Reply]  [No Email]