Broke A Craftsman Tool.....

Dachshund · Apr 23, 2012

First one in SEVERAL years - my 1/2" drive ratchet slipped outta my hands as I was carrying it to the truck, landed square on the direction "flipper" button, and broke the thing off clean!
After reading/hearing all the horror stories about Sears replacing them, I was leery of what they'd tell me - since it was definitely my fault.

I walked into the tool center, the guy asked me if he could help me with anything. I showed him the ratchet, told him I dropped it, he grabbed a refurbished one out of the tool box by the counter, rang it up, handed it to me, and said "Thanks for shopping at Sears". No questions, no nothin'!

Gotta love it! I actually felt a bit guilty.....

Fred from MO · Apr 23, 2012

I have never had a problem getting sears to replace a craftsman too. I once used a craftsman breaker bar to take the nut that holds a 71 chevey truck rear end to the lateral control arm, and bent 2 new bars in a row. Each time they replaced it, on the last time, the guy talked me into a different style (much larger) breaker bar, and I paid the difference. (Of course this was 25 years ago). I havent heard of recent problems turning in a craftsman tool at sears and having it replaced?

dr sportster · Apr 23, 2012

Guys that have problems at Sears with returns are either unaware of the warrantee themselves or dealing with a manager who does not know. It is an unconditional worded as such: " if for any reason " . That means you can return the tool if you don't like the feel of the hanlde or the chrome went bad as in "any reason". If you can't get through to a certain manager try another Sears and they usually go get you a new one no matter which hand tool it is. And don't feel guilty you paid for that warrantee in the original price. It isn't like Sears is going out of business. Oh wait scratch that last sentence.

Anonymous-0 · Apr 23, 2012

Remember the laminated leather grip claw hammers??? 30+ years ago my brother found one in the gutter of an old barn, broken claw and no leather left. Cleaned it up til you cloul make out craftsman on it, took it to sears and got a new one for it......

Dean · Apr 23, 2012

I, too, have never had any issues exchanging lifetime warranted Craftsman tools.

Dean

Dave BN · Apr 23, 2012

I return about half of the Craftsman tools that I can no longer use. Mostly because I loose most of them. I do service work and leave them laying around customer sites, guess I"m getting old... Some because I absolutely ABUSED them. One thing you should know Dach, my newer 1/2" ratchets were terriblle until I took them apart and cleaned out the dry, sticky grease that came from the factory and added my own lube. Now they work just as good as my old ones. Careful taking out the detent ball as the spring slipps easily out of you fingers. Other than poor quality of replacement tools I have never had a problem.

Dave

Dachshund · Apr 23, 2012

They actually gave me one EXACTLY like my old one - I've had it for over 30 years.....

Steve in VA · Apr 23, 2012

I too have had no difficulty returning Sears tools. I believe that attitude helps also. I've always thought that, if I were on the other side of the counter, I'd much rather hear 'oops I dropped this' than 'HEY YOUR PIECE OF C**P TOOL BROKE'. But that's just me.

Gambles · Apr 23, 2012

I had a long-handled Craftsman 1/2" ratchet for about 30 years that finally gave up the ghost about 2 years ago. I took it in and the lady told me that they no longer made that model, but they would substitute something similar. She gave me one very similar, except the new one had all the lawyer-induced warnings stamped in the handle, something that my old one never had.
Overall, they've always treated me okay.

Morgan Flowers · Apr 24, 2012

(quoted from post at 14:52:07 04/23/12) First one in SEVERAL years - my 1/2" drive ratchet slipped outta my hands as I was carrying it to the truck, landed square on the direction "flipper" button, and broke the thing off clean!
After reading/hearing all the horror stories about Sears replacing them, I was leery of what they'd tell me - since it was definitely my fault.

I walked into the tool center, the guy asked me if he could help me with anything. I showed him the ratchet, told him I dropped it, he grabbed a refurbished one out of the tool box by the counter, rang it up, handed it to me, and said "Thanks for shopping at Sears". No questions, no nothin'!

Gotta love it! I actually felt a bit guilty.....

Over the weekend I found a 1/2 inch craftsman ratchet in a trailer that I had just boughts toolbox. It was rusted badly and the shank was broken. I took it and a socket in today to get them exchanged and I guarantee you I wasn't in there 2 minutes. That's what I call good service.

504 · Apr 25, 2012

The only time I had trouble, I left and went back after shift change. They did not have the tool in the store and mailed a new one to the house. And on the new grease, just soak the ratchet in brake fluid and it will cut the grease out with out dismantling it.

Broke A Craftsman Tool.....

Dachshund

Member

Fred from MO

Member

dr sportster

Well-known Member

Anonymous-0

Well-known Member

Dean

Well-known Member

Dave BN

Member

Dachshund

Member

Steve in VA

Well-known Member

Gambles

Well-known Member

Morgan Flowers

Member

504

Well-known Member

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